For more detailed information read Complaints.
.. graphviz:: digraph G { rankdir=LR; {rank=same; mistaken; invalid; resolved; declined; stopped; cancelled;} subgraph cluster_complaint { label = "complaint"; pending; accepted; stopping; satisfied; } satisfied -> resolved; edge[style=dashed]; draft -> {pending,cancelled}; {pending,accepted} -> stopping; edge[style=bold]; pending -> {accepted,invalid}; stopping -> {stopped,invalid}; accepted -> {declined,satisfied,stopped}; {pending;stopping} -> mistaken; }
.. toctree:: :maxdepth: 1 complaints-award
Complainant: | dashed |
---|---|
Procuring entity: | plain |
Reviewer: | bold |
Chronograph: | dotted |
draft: | Initial status Complainant can submit claim, upload documents, cancel claim, and re-submit it. |
---|---|
claim: | Procuring entity can upload documents and answer to claim. Complainant can cancel claim. |
answered: | Complainant can cancel claim, upload documents, accept solution or escalate claim to complaint. |
pending: | Reviewer can upload documents and review complaint. Complainant can cancel claim. |
invalid: | Terminal status Complaint recognized as invalid. |
declined: | Terminal status Complaint recognized as declined. |
resolved: | Terminal status Complaint recognized as resolved. |
cancelled: | Terminal status Complaint cancelled by complainant. |