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Added complaints for limited negotiation
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.. Kicking page rebuild 2014-10-30 17:00:08 | ||
Complaint Retrieval | ||
========================= | ||
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Tender Award Complaint Retrieval | ||
------------------------------------------- | ||
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You can list all Tender Award Complaints: | ||
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.. include:: tutorial/award-complaints-list.http | ||
:code: | ||
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And check individual complaint: | ||
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.. include:: tutorial/award-complaint.http | ||
:code: | ||
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Complaint Submission | ||
==================== | ||
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If tender award is favoriting certain supplier, or in any other viable case, one can submit Tender Award Complaint. | ||
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Tender Award Complaint Submission (with documents) | ||
--------------------------------------------------- | ||
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At first create a complaint. Send POST request with bidder's access token. | ||
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.. include:: tutorial/award-complaint-submission.http | ||
:code: | ||
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Then upload necessary documents: | ||
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.. include:: tutorial/award-complaint-submission-upload.http | ||
:code: | ||
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Submit tender award complaint: | ||
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.. include:: tutorial/award-complaint-complaint.http | ||
:code: | ||
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Tender Award Complaint Submission (without documents) | ||
----------------------------------------------------- | ||
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You can submit complaint that does not need additional documents: | ||
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.. include:: tutorial/award-complaint-submission-complaint.http | ||
:code: | ||
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Complaint Resolution | ||
==================== | ||
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Rejecting Tender Award Complaint | ||
------------------------------------- | ||
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.. include:: tutorial/award-complaint-reject.http | ||
:code: | ||
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Accepting Tender Award Complaint | ||
------------------------------------- | ||
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.. include:: tutorial/award-complaint-accept.http | ||
:code: | ||
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Submitting Tender Award Complaint Resolution | ||
------------------------------------------------- | ||
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The Complaint Review Body uploads the resolution document: | ||
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.. include:: tutorial/award-complaint-resolution-upload.http | ||
:code: | ||
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And either resolves complaint: | ||
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.. include:: tutorial/award-complaint-resolve.http | ||
:code: | ||
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Or declines it: | ||
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.. include:: tutorial/award-complaint-decline.http | ||
:code: | ||
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Submitting Resolution Confirmation | ||
---------------------------------- | ||
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.. include:: tutorial/award-complaint-resolved.http | ||
:code: | ||
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Cancelling Tender Award Complaint | ||
================================= | ||
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.. include:: tutorial/award-complaint-cancel.http | ||
:code: |
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.. Kicking page rebuild 2014-10-30 17:00:08 | ||
.. | ||
contents:: Table of Contents | ||
:depth: 2 | ||
:local: | ||
.. _complaint_workflow: | ||
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Complaint Workflow | ||
================== | ||
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For more detailed information read `Complaints <http://openprocurement.org/en/complaints.html>`_. | ||
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Tender Award Complaints | ||
----------------------- | ||
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.. graphviz:: | ||
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digraph G { | ||
subgraph cluster_complaint { | ||
label = "complaint"; | ||
pending; satisfied; accepted; | ||
} | ||
satisfied -> resolved; | ||
edge[style=dashed]; | ||
draft -> pending; | ||
{accepted,draft,pending} -> cancelled; | ||
edge[style=bold]; | ||
pending -> {accepted,invalid}; | ||
accepted -> {declined,satisfied}; | ||
} | ||
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.. toctree:: | ||
:maxdepth: 1 | ||
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complaints-award | ||
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Roles | ||
----- | ||
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:Complainant: | ||
dashed | ||
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:Procuring entity: | ||
plain | ||
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:Reviewer: | ||
bold | ||
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:Chronograph: | ||
dotted | ||
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Statuses | ||
-------- | ||
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:draft: | ||
Initial status | ||
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Complainant can submit claim, upload documents, cancel claim, and re-submit it. | ||
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:claim: | ||
Procuring entity can upload documents and answer to claim. | ||
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Complainant can cancel claim. | ||
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:answered: | ||
Complainant can cancel claim, upload documents, accept solution or escalate claim to complaint. | ||
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:pending: | ||
Reviewer can upload documents and review complaint. | ||
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Complainant can cancel claim. | ||
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:invalid: | ||
Terminal status | ||
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Complaint recognized as invalid. | ||
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:declined: | ||
Terminal status | ||
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Complaint recognized as declined. | ||
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:resolved: | ||
Terminal status | ||
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Complaint recognized as resolved. | ||
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:cancelled: | ||
Terminal status | ||
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Complaint cancelled by complainant. |
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Original file line number | Diff line number | Diff line change |
---|---|---|
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@@ -21,6 +21,7 @@ Contents: | |
overview | ||
tutorial | ||
standard/index | ||
complaints | ||
reference | ||
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Indices and tables | ||
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