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[DOCS] Trobuleshooting for ImportError - master #24652

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[DOCS] Trobuleshooting for ImportError - master #24652

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9aeef94
ImportError fix
msmykx-intel May 23, 2024
6ab1027
Update troubleshooting-install-config.rst
msmykx-intel May 23, 2024
c176308
Update troubleshooting-install-config.rst
msmykx-intel May 23, 2024
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Merge branch 'master' into importerror-troubleshooting-master
msmykx-intel May 23, 2024
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Update docs/articles_en/get-started/troubleshooting-install-config.rst
msmykx-intel May 23, 2024
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Update docs/articles_en/get-started/troubleshooting-install-config.rst
msmykx-intel May 23, 2024
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fix-1
msmykx-intel May 23, 2024
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Update install-openvino-pip.rst
msmykx-intel May 23, 2024
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3 changes: 3 additions & 0 deletions docs/articles_en/get-started/install-openvino/install-openvino-pip.rst
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Expand Up @@ -118,6 +118,9 @@ Run the command below:

If installation was successful, you will see the list of available devices.

.. note::

In case of any issues with importing, refer to the :ref:`troubleshooting page <import-error>`.

Congratulations! You've just Installed OpenVINO! For some use cases you may still
need to install additional components. Check the
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16 changes: 16 additions & 0 deletions docs/articles_en/get-started/troubleshooting-install-config.rst
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Expand Up @@ -46,6 +46,18 @@ Troubleshooting Guide for OpenVINO™ Installation & Configuration
for Docker. See the `Docker guide <https://docs.docker.com/network/proxy/#set-proxy-using-the-cli>`__
for more details.

.. dropdown:: Issues with importing Core name from openvino (ImportError)

.. _import-error:

While verifying the status of OpenVINO installation, the following error message may prompt:

.. code-block:: sh

ImportError: cannot import name 'Core' from 'openvino'

To fix this issue, you need to install the `Visual C++ Redistributable Package <https://www.microsoft.com/en-in/download/details.aspx?id=48145>`__ .

.. dropdown:: Check the version of OpenVINO Runtime

To check the version of OpenVINO Runtime, use the following command:
Expand Down Expand Up @@ -110,6 +122,10 @@ Troubleshooting Guide for OpenVINO™ Installation & Configuration

If OpenVINO has been successfully installed, you will see a list of available devices.

.. note::

If ImportError occurs, install the `Visual C++ Redistributable Package <https://www.microsoft.com/en-in/download/details.aspx?id=48145>`__ .

* If you install OpenVINO Runtime using the archive file, you can search "openvino" in
Apps & Features on a Windows system, or check your installation directory on Linux to see
if OpenVINO is there.
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