Trying revoke the SAML Identity link for a user #116804
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It's been two weeks with no reply - I hope someone sees this at some point 😄 |
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Export all user information from the organization and check the affected user's email address is linked with another user profile. I am pretty sure it will be linked with some other profile. |
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I have updated the SAML setup and things work now. |
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I'm org owner and I'm trying to revoke a GitHub user account's link to the SAML IdP. The user needs to have a new GitHub user account linked since they've lost access to the old user account - but when they try to link with the new one, they receive this message:
Usually, I can revoke a user account's SAML link by going to the user, clicking here:
![image](https://private-user-images.githubusercontent.com/91959338/319657926-62c52547-0bdb-4a2e-a709-5a597eae83ca.png?jwt=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJpc3MiOiJnaXRodWIuY29tIiwiYXVkIjoicmF3LmdpdGh1YnVzZXJjb250ZW50LmNvbSIsImtleSI6ImtleTUiLCJleHAiOjE3MTk4NTY3NzIsIm5iZiI6MTcxOTg1NjQ3MiwicGF0aCI6Ii85MTk1OTMzOC8zMTk2NTc5MjYtNjJjNTI1NDctMGJkYi00YTJlLWE3MDktNWE1OTdlYWU4M2NhLnBuZz9YLUFtei1BbGdvcml0aG09QVdTNC1ITUFDLVNIQTI1NiZYLUFtei1DcmVkZW50aWFsPUFLSUFWQ09EWUxTQTUzUFFLNFpBJTJGMjAyNDA3MDElMkZ1cy1lYXN0LTElMkZzMyUyRmF3czRfcmVxdWVzdCZYLUFtei1EYXRlPTIwMjQwNzAxVDE3NTQzMlomWC1BbXotRXhwaXJlcz0zMDAmWC1BbXotU2lnbmF0dXJlPTM4MTgyNzViYTE1MTliNjNkM2QxZGI3NGE3NzAwMzQ4NTFmZjVjYjY1YzNmMjYxYzcwZDI1NDZhNDQzYmVlMmMmWC1BbXotU2lnbmVkSGVhZGVycz1ob3N0JmFjdG9yX2lkPTAma2V5X2lkPTAmcmVwb19pZD0wIn0.aVTfgERDFQFAeVwQrIPPHPY5DiE9pb2C10L-JrddJPc)
and then click revoke
But this user account I'm trying to revoke from is only invited to the organization, not a member yet since they cannot access the old user account anymore - hence they cannot accept the invitation.
...and I cannot revoke the SAML IdP since I cannot see it in the organization. 🤷♂️
Feels like I'm stuck in limbo here - anybody have a clue what I can do??
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