How did I get locked out of my account and why does 2FA not work?

[ErisdarBoots]

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Hi, I need help. I have spent a lot of time researching, debugging and reviewing that have not worked.

About a month ago 2FA stopped working for my justinmreina account (justinmreina@gmail.com). Before that it worked just fine, with my login information stored in my LastPass.

And then about a month ago my web logins stopped working (IMG_1), when it went to Mobile 2FA (IMG_2) it now shows an unexpected error message (IMG_3)

What on earth is happening? I have a paid account but cannot get access? I do not have access to my recovery codes

Can this account be recovered, or is it toast? What on earth did I do to cause this?

Thanks in advance!

Sincerely,
Justin Reina

. When

[davevad93]

HI @ErisdarBoots

Considering your problem I think you should contact support directly by opening a ticket here, select Two-factor authentication recovery and describe your issue. Please note that it may take a while for them to reply, so be patient, I hope you can solve this.

[ErisdarBoots]

This is really frustrating as I had filed a support ticket, as you suggested Dave thank you! But my support ticket has gone quiet and they never even responded!! What is going on here, how can I log back into my account? See below 😒 -

[davevad93]

Hey @ErisdarBoots , yeah support may take a long time to reply, I'm sorry but I'm just a normal GitHub user as you with no relation whatsoever with the Staff. I truly hope that they will reach out to you as soon as possible, I perfectly understand that your situation needs a quick solution and that it's frustrating.

[ErisdarBoots]

Dave, this rocks thank you

[ErisdarBoots]

And for anyone else reviewing this thread, GitHub commonly takes 2-3 weeks or greater to respond to tickets

[davevad93]

You're welcome @ErisdarBoots , good luck! 👍