Third Rejection of my Request for Githup Pro as a student

[ElenjaM]

Hi everyone,

Hello everyone,
I'm a german student and got the e-mail that my coupon of free use (Github Pro as a student) expires within the next 15 days and if I'm still a student I have to apply for a new academic license. I'm still studying so I tried but my camera takes photos of high quality so I have to downgrade the quality before uploading (I have read that the rejection is less likely if you use the Camera and upload a photo of your student ID directly). Another problem was my changed username (didn't equals the Name of the student Id Card) and the missing billing information and bio. But first I didn't thought of this, I thought the student ID card is the problem. So I tried another two times with my id card and my semester ticket and then recognized that my user name is not the same. I changed it and added billing information and bio, also the two-factor authorization, but because of the fact that I have already submitted 3 requests, which were rejected, another request doesn't work. What can I do? I want to use Github Pro furthermore and according to the website (https://education.github.com/) I'm also entitled to the coupon.
A screenshot of the education website is attached.

I sincerely thank you for all your help and support.