question 1.10-RC2: image for agents

[oneilak]

hey

How can I store an image in my account?

[ghost]

Do you are talking about the avatar system? If so, you can for example create an gravatar.com-Account and "store" an image there. Then osticket will "recognize" you (if you use the same email address for example as agent) and load the gravatar image automatically in osticket for your agent account.

[oneilak]

ok it works so ...

and an lokal upload for the futur?

[ghost]

This feature isn't complete. Other sources are planned. It looks like ldap and ad are already possible: #2334

[greezybacon]

osTicket has all the equipment necessary to do this, I just punted on implementing it in the user interface. Perhaps someone could suggest some UI mockups on the process of

• Uploading images
• Cropping them
• Selecting an avatar out of those previously uploaded and cropped

[Chefkeks]

@greezybacon
Working on some mockups. Don't know exactly how you're thinking the window should look like, but just have a look at my mockups ;) Will upload them later when I'm finished :)

[Chefkeks]

@greezybacon
[4 hours later....]
Finished my mockups :)

The wizard starts here:

You can then either select to generate a new random avatar or upload, crop&edit your own avatar. Going the route first with the random avatar:

Generate a second avatar:

Maybe select the previous avatar - it looked better:

Or maybe try to go with a third one:

Can't decide, going to generate another avatar:

And so on with random avatars. Now we go back to the upload tab:

We uploaded some images and can now select an avatar to start editing:

We maybe crop the image.

(The link from the mockup: http://deepliquid.com/projects/Jcrop/demos.php?demo=thumbnail )

And we apply some effect on the image - turn it into red:

Maybe we remove the cropping and just take all red effect:

OK that's all. Hope you like it or gives you some inspiration.
Let me know when I shall mail you / the team the balsamiq file, so you don't need to start from a scratch when you like my mockups. I also linked the mockups so you can click thru in balsamiq ;)

Cheers!
Michael

PS: Also interested what @protich, @ntozier or @mfelber think about these mockups...

[ghost]

@Chefkeks I really like this mockups! The used elements and the arrangement of them (popup-window, button positions, naming, etc.) are fitting well to the existing gui design. The usage seems to me really self-explaining like is intended by osticket. I'm only a little bit concerned how much effort will be needed to implement this..

[ntozier]

@Chefkeks amazing! +1

[protich]

@Chefkeks 👍 I now know who to reach out to when I need mockups.

PS: Can you please start a new issue with email mockups you did awhile back?

[greezybacon]

I really like the idea of keeping the cropped avatar separate from the upload files. I think that's what I was missing

[Abraka]

Hm request from 2015 and still nothing...cmon

[JediKev]

@Abraka

You do know that the code is completely open source right?

Cheers.

[Abraka]

yea, thats great of course!..but, but...does this mean that you need more than 3 years for implementing such a semi basic feature?

[ntozier]

It means that you, or anyone else are free to develop and make your own features and submit them to the code base. The devs have their own priorities [on features requests] and they may not / do not line up with yours. If there was more demand for this feature request then someone else would have done exactly what I just mentioned. The fact that no one has is rather telling.

The sheer fact of the matter is that there are tons of feature requests and not all of them are going to get [any] attention at all especially when there are other [feature requests] that have many many many people clamoring for them. The devs that work on this project do not answer to the masses, the answer to Peter (the project lead) and generally only work on the things they are directed to.