stuck on "loading...." when closing a TASK within a ticket.

[jakobii]

This is what it gets stuck on when I close a task within a ticket. If I refresh the page the ticket reloads with the task closed correctly. I can also close the task just fine when not within the ticket page.

love being able to manage tasks within a ticket, awesome! thanks!

v1.10 11de92f
ubuntu 16.04.1
Apache/2.4.18
PHP 7.0.8-0ubuntu0.16.04.3

#3058 - not sure if this could be related to my problem... I doubt it though.
cgi.fix_pathinfo "1" is recommended if AJAX is not working
date.timezone Setting default timezone is highly recommended

[jakobii]

I have rebuilt a new osticket server with php5.6. I am still having the same problem.

[ntozier]

Your version of osTicket does not appear to be the one from osticket.com/download.
Which is: v1.10 (901e5ea). I would recommend that you download the version from the official site and install that... not whatever this version you have installed now.

[jakobii]

@ntozier thank you for the suggestion. I download the osticket from osticket.com v1.10 (901e5ea). the problem still exists.

[krishbang88]

@jakobii : I am experiencing similar issue. did you solve it?
can somebody post a resolution for this issue plz.

[Chefkeks]

+1
Same issue here - osTicket 1.10 (901e5ea) is stuck on "loading...." when closing posting a reply at a TASK within a ticket.
Apache 2.4.16 with PHP 5.6.9

EDIT:
Looks like this was fixed in the tip of develop with the PR #3444

EDIT2:
Applied #3444, but still get "Loading..." :( So I guess #3444 does not apply in that case.

[warpedreality]

Also experiencing this issue. Happens when posting updates and/or closing tasks. Page has to be refreshed in order to resume normal functionality.

Server is Ubuntu 16.04

osTicket Version v1.10 (901e5ea) — Up to date
Web Server Software Apache/2.4.18 (Ubuntu)
MySQL Version 5.7.16
PHP Version 5.6.29-1

Firefox 50.1.0

[tykisson]

I am getting stuck on the loading screen when replying to a task with in a ticket. If I go to the task from the Task Tab and post a reply it works just fine.

It appears to only hang when replying to the Task from the Ticket Tab.

osTicket Version v1.10 (901e5ea) — Up to date
Web Server Software Apache/2.4.18 (Ubuntu)
MySQL Version 5.7.17
PHP Version 7.0.8-0ubuntu0.16.04.3

Chrome Version 55.0.2883.87 (64-bit)

[pespi123]

Got the same issue with Google Chrome version 56 and 57.
There are no errors in the eventlog or php-log on the client / osticket server.
All other browsers worked in this setup...

osTicket Version v1.10
IIS 8.5.9600.16384
PHP 5.6.0
Mysql 5.6.24

[rjcotton]

I also have this issue on ubuntu 14 server running php 5.6 and ubuntu 16 with PHP 7.0. is there any updates

Server Information

osTicket Version | v1.10 (901e5ea) —  Up to date
Web Server Software | Apache/2.4.18 (Ubuntu)
MySQL Version | 5.7.19
PHP Version | 7.0.18-0ubuntu0.16.04.1

Server Information

osTicket Version | v1.10 (901e5ea) —  Up to date
Web Server Software | Apache/2.4.7 (Ubuntu)
MySQL Version | 5.5.57
PHP Version | 5.6.31-2+ubuntu14.04.1+deb.sury.org+1

[rjcotton]

so just to test I installed 1.10-RC3 from https://github.com/osTicket/osTicket/releases/tag/v1.10-rc.3 and the issue does not exist.

Server Information

osTicket Version | v1.10-rc.3 (907ec36)  Upgrade— v1.10 is available
Web Server Software | Apache/2.4.7 (Ubuntu)
MySQL Version | 5.5.57
PHP Version | 5.6.31-2+ubuntu14.04.1+deb.sury.org+1

[DimaHaar]

I am getting stuck on the loading screen when i reply to a task with in a ticket and draft will not delte. what can I do ?

[leafeven]

I can confirm that reply and close methods result in stuck at loading when replying from with in a ticket. replying or closing from tasks tab works as expected with no issue.

[nicoletta-maia]

I've created a pull request that should fix this issue: #4200
Cheers