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Attachment removed after edit thread #3921

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juraganerka opened this issue Aug 11, 2017 · 6 comments
Closed

Attachment removed after edit thread #3921

juraganerka opened this issue Aug 11, 2017 · 6 comments

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@juraganerka
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In new version (1.10) my attachment removed after editing thread. Previously version did not happen.
I see another thread in #2888 and #3139 there is updating code in class.thread.action,but still not working.
This happen if i place attachment in dynamic form. When attachment being part of ticket details there is no problem. Please anyone help me.

@ntozier
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ntozier commented Aug 11, 2017

dupe thread.
Please close.

@mtitter
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mtitter commented Nov 16, 2017

Any movement on this issue? Still having this happen to us on v1.10.1

@wlachan
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wlachan commented Nov 18, 2017

I think It is a bug.

@softdevwai
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Also having the same issue (v1.10). Happens when another user edits a ticket, the attachment gets automatically removed. The ticket thread says:

Created by xx xxx 11/20/17 10:49:29
Updated by yy yyy 11/24/17 11:51:34 — Add Attachment removed 0, Separate rooms? set to Yes

@wlachan
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wlachan commented Nov 29, 2017

The problem also happens after the same user logout and then login to edit the ticket.

@etcb11
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etcb11 commented Dec 14, 2017

I am running v1.10.1 (9ae093d) and having the same issue. Any updates? This is a pretty significant issue.

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7 participants