Feature Request : for Custom SLA configuration

[gaursh]

Hi All,

Is there any configuration available in OSticket1.12 to only keep running SLA timer for Client working hrs only, Which should exclude others than office hrs and client holidays and Saturday sunday exlcusion.

If its there, please let me know from where i can change that, or it should be part of next delivery. Without that it might be difficult to manage SLAs.

SLA custimization should have feature
1> to set Client working hrs
2> Exclude any Client Holdidays
3> Exclude Weekends(Saturday Sunday)

** If its not, kindly request to add this feature in Osticket, this is affecting the SLAs during outside office hrs, in weekends and in client holiday.**

Thanks

[gaursh]

Once Set any SLA with these filter, All open ticket with this custom SLA PLAN should follow that set time Limit.

[protich]

I'm currently working on a feature to add Business Hours & Holidays via Schedules - I'll have a preview PR in the coming weeks.

[gaursh]

Thanks

[johnkalangha]

Wow, waiting for this feature, god bless

[protich]

PR #4984