Attention: Unable to login in Octotree Pro 2.0.2

[aaemnnosttv]

Description

I've been a pro user for quite a while and never had any problems. Today Octotree showed that I was no longer logged in. After trying to login, it fails with the following error:

Cannot destructure property 'trialDays' of 'object null' as it is null.

Environment (if bug)

• Octotree version: 2.0.2 (pro)
• Browser & version: Chrome Version 85.0.4183.121 (Official Build) (64-bit)
• OS & version: MacOS 10.15.6

[buunguyen]

Can you update to the latest version 6.0.1?

[jacrys]

A bit more insight into this, it seems like at some point after 2.0.2, Ovity removed the pro extension from the chrome webstore. Before this, there had been divergent extensions, one for regular users, and one for pro.

After they unified the extensions, the pro extension (fjcahddnekkgihjnjnimgiggdmlgcnbc)

was removed from the store, leaving only the standard (bkhaagjahfmjljalopjnoealnfndnagc)

version.

This removal resulted in the pro version going stagnant and not being updated for four major versions. Somewhat miraculously, the backend API worked fine until recently when Ovity altered some node of the return JSON after logging in. The altered node was likely around the user's subscription status, based on the error.

[buunguyen]

@jacrys thanks, you're totally right. I would recommend everyone still using Octotree Pro (obsolete) to install the new Octotree. Once installing, login by clicking the link at the sidebar footer and using your Octotree account, and you'll be able to enable the PRO features. Octotree 6 is much better, faster and more feature-rich all around, especially for Pro subscribers.

Update: make sure to uninstall Octotree Pro before you install Octotree. Both can't run at the same time.

[ivawzh]

After I switch to Octotree 6, I cannot see the extension at Github enterprise?

[buunguyen]

Please follow the instructions here to enable Octotree on GHE: https://www.octotree.io/features#github-enterprise
Make sure you login to your Octotree account. The link to login is in the footer of Octotree.

[jacrys]

I had a similar issue, once I upgraded, it took a not insignificant number of refreshes for the extension to eventually show.

[aaemnnosttv]

Thanks! I switched back to Octotree (what I thought was the free version) which was odd that it was on such a higher version number but saw that this had the option to login as well which worked fine. Am I correct to understand that there is only a single extension now which is used for both free and pro?

[WafflesMcDuff]

Thanks! I switched back to Octotree (what I thought was the free version) which was odd that it was on such a higher version number but saw that this had the option to login as well which worked fine. Am I correct to understand that there is only a single extension now which is used for both free and pro?

Yes that is correct. Would be nice if @buunguyen had notified all the users of OctoTree Pro 2.0.2 when he made this change.

[buunguyen]

We did announce about this to all users via email. But I suppose it didn't reach everyone. We should have released something like 2.0.3 for Octotree Pro that showed the upgrade link so that people couldn't miss.

Apologies for the inconvenience.

[buunguyen]

I put the all troubleshooting to this issue. Gonna close this.