Attention: cannot pin Octotree sidebar

[alxsimo]

Description

Open a GitHub page repository, sidebar show in blank, then disappears.
If you open it manually it shows and loads the repo.

Environment (if bug)

• Pro subscriber: yes
• Octotree version: v6.0.2
• Browser & version: Google Chrome Version 85.0.4183.121 (Official Build) (64-bit)
• OS & version: Mac Os Catalina 10.15.6 (19G2021)
• Screenshot (see video)
  https://streamable.com/p0dcee

[buunguyen]

Hi, questions

• Does it always happen when you first load a repo? Or sometimes?
• Is there any error in the console?
• Can you check you have only 1 version of Octotree installed?
• Do you install Octotree in multiple Chrome browsers logging in the same Google account?

[alxsimo]

• Always happens when I load a repo
• No error in the console
• Yes, only one version of Octotree installed
• Yes, I use Octotree in two Chrome browsers (both personal) using same account

[buunguyen]

Thanks. I've been watched the videos closely. Few more questions:

• When the video starts, it shows white space in the left. Does that actually happen right after you refresh the page?
• When you pin, the pin is active, but the sidebar still collapses?
• Did you reload the page during the vid, or the flickering just happened without any reloading?
• Did you login to Octotree?

[alxsimo]

1. Page loads, sidebar is loaded but blank -> sidebar "loads" and hides
2. When I pin, sidebar stays till next page reload
3. Yes, pages was reloaded
4. Yes, logged into Octotree with pro version. Using it both in GHE and GH

[buunguyen]

Can you upgrade to Octotree 6.0.3 and try again?

[alxsimo]

@buunguyen please read again my comments regarding the issue.

Saw the 6.0.3 bugfixes and none of them are related to reported issue.

Any way, updated to 6.0.3 and bug still persists.

[buunguyen]

We released v6.0.4. Hope it fixes the issue, although we can't guarantee because unfortunately we couldn't reproduce it till now.

[rcyrus]

I also have this issue, exactly the same as in the issue's attached video. I've upgraded to v6.0.4 and the problem persists.

• Pro subscriber: yes
• Octotree version: v6.0.4
• Browser & version: Firefox Developer Edition 82.0b3
• OS & version: Mac Os Catalina 10.15.6

[alxsimo]

@rcyrus

Uninstall the plugin then install it again. Update to 6.0.4 and check.

[ignasi35]

Reinstalling the extension helped in my case.

@alxsimo @buunguyen, may I suggest you include some tip for Firefox users to do that in the next release? I've been battling with multiple issues since the release of 6.0.0 and the upgrade to 6.0.4 and a reinstall seem to be a simple way to fix them.

[keisuke-nakata]

I have the exact same issue, on Firefox and Chrome (with octotree 6.0.4 and MacOS).

Re-installing latest Octotree didn't help.

And I finally found that the older versioin of Octotree (namely, "Octotree Pro" still existed on my plugins).
After removing the "Octotree Pro" and "Octotree", then re-installing "Octotree", seems to fix this issue.

@alxsimo @buunguyen
Could you kindly re-open this issue (or open another issue) to announce if you think this solution is the exactly one suffering us?

Thank you for the great plugin!

[buunguyen]

Yeah, having multiple editions of Octotree will likely cause that. Octotree Pro is obsolete and no longer available in app stores. Another possible cause is when there are tabs still running old version and are not yet refreshed. In that case, close all tabs should work. Lastly and probably very rare, if possible at all, would be storage issue, maybe the above (or some other reason) causes storage values to be corrupted, in which case closing tabs wouldn't work.

In short, if you have this problem, do this:

• Make sure you remove Octotree Pro
• Uninstall and reinstall Octotree

[buunguyen]

I put the all troubleshooting to this issue. Gonna close this.