Unable to use Octotree after release 4.0.4

[Vimal-N]

Description

Unable to use Chrome extension. Listed event details

1. • After uninstalling Pro Version of extension from chrome b'cos of 4.0 release. I added Octrotree (regular) version again.
2. • There was no Enable option provided within the Plugin and I was not able to activate my work domain which was previously working with Pro Version of the plugin.
3. • this happened even after a restart of the browser completely
4. • then uninstalled Octrotree completely and added back the Pro version as fallback
5. • Still unable to sign back into account and enable it on any Github Domains.

Environment (if bug)

• Octotree version: 4.0.4
• Browser & version: Chrome - 77.0.3865.90
• OS & version: Windows - 10

[bimp]

+1

Experiencing same issue

[buunguyen]

@bimp Windows 10 too?

[buunguyen]

@Vimal-N please confirm that even Octotree Pro doesn't work?

[bimp]

@buunguyen Yes Windows 10 with latest Chrome 79.0.3945.45.

And Octotree Pro was working for me before I uninstalled it

[buunguyen]

So now Octotree Pro also doesn't work? Do you see any error in the console?

[buunguyen]

Also, what do you see when you right-click the Octotree icon (and Octotree Pro icon)? A screenshot of that and any console error (if exist) would be great. Thanks.

[bimp]

Octotree Pro DID WORK before I uninstalled it. Can't seem to find that version of the extension anymore in Chrome extension store.

Console not showing anything so that's no help

Noticed that new version of extension doesn't show option to use "on all sites" when I have my company's git corp server.

[buunguyen]

Here's the direct link to Octotree Pro: https://chrome.google.com/webstore/detail/octotree-pro/fjcahddnekkgihjnjnimgiggdmlgcnbc?hl=en. Please see if it works while we're trying to figure out why Octotree doesn't work.

[bimp]

Thanks for the link. Confirmed that Octotree Pro does work with my company's git corp.

[bimp]

FYI I also restarted Chrome after uninstalling 4.0.4 thinking that previous Pro installation may have left some config but that didn't work either.

[buunguyen]

Works fine on my end.

Are you sure you have logged in to your Octotree account? GH Enterprise is only supported after you login and if you have a paid Octotree subscription.

Updated: I'm on Windows 10 / Chrome 78.0.3904.108.

[bimp]

With the 4.0.4 version, the left sidebar where I usually enter my username/password was not appearing so I couldn't log in. When I navigated to github.com, it did appear. And I'm definitely logged in right now with the Octotree Pro version.

[buunguyen]

Ah, I see. You can login in 2 ways:

• Click the link at the footer of Octotree sidebar
• Go to settings, there's the login there too

Sorry for not making that clear earlier. Please try again and let me know.

[bimp]

Okay that was it... the login wasn't obvious and I had to first go to github.com in order to get the sidebar to appear in order to get to that login link.

Thanks

[buunguyen]

Great, thanks for confirming that it works.

[Vimal-N]

@buunguyen I haven't verified it. I will let you know once it's verified, Probably tomorrow moring

[Vimal-N]

@buunguyen , it works for me.. I had completed removed both the extension and reinstalled 'Octotree' from the store. thanks for your help.