Changelog

We'll post products updates here as often as we can!

Monday, 18 January

[#521] Added private conversation notes so you can send messages internally 🔒 [0]
[#526] Added response time metrics so you can see how long it takes you to reply to customers 📈 [1]
[#514] Added the ability to disconnect from Slack integration
[#503] Started setting up the UI for managing Company information [2]
[#483] Added private customer notes so you can keep notes on your users 📔 [3]
Set up our beta integration for syncing Slack support channels with Papercups 🚀

[0] Private note messages:

Reply (default)	Private note

[1] Response time metrics

[2] Company management UI

[2] Private customer notes

Friday, 18 December

[#478] Added a new Slack integration which allows you to sync Slack channel conversations with Papercups [0]
- This is primarily for our new B2B customers 🚀
Added new configuration options to our chat widget
- You can now customize virtually all the of the text in the widget ✏️
- See https://github.com/papercups-io/chat-widget#options for all the latest configuration options
[#466] Made it clearer when the user is inactive/disconnected in the Storytime live session viewer [1]
[#445] Added a notification sound when new messages arrive in the dashboard 🔔
[#440] Fixed the issue where auth sessions get reset after new deployments 🐞
[#406] Added support for API keys, for easier API access 🧑‍💻
[#404] Added support for proactively messaging customers from the Storytime live session viewer [2]
[#396] Huge improvements to our test suite 🎉 [3]
- Added factories to DRY things up, sped test runner up 3x, and removed all background warning/error messages
- Big thanks to @flmel for helping out with this! 🙏

[0] New integration: Sync with Slack

[1] Indicate user status in live session viewer:

[2] Proactively message customers:

[3] Test suite improvements:

Monday, 9 November

Added conversation state updates to our Slack integration [0]
- Huge thanks to @jalford14 for helping out with this! 🎉
Added a status indicator to Storytime so you can distinguish between active and inactive users on your website [1]
We now start a new conversation with customers if the last conversation was closed
Fixed Slack message threads when you change your Slack integration to a new channel 🐞
[Beta] We have a Wordpress plugin in the works, let us know if you're interested in using it!
- Huge thanks to @ZmagoD for setting this up! 🔥

[0] Slack conversation state updates:

[1] Storytime status indicator:

Friday, 30 October

We released v1 of our Reporting Dashboard 📈 🚀 📊 [0]
[Beta] Adding support for another variant of the chat icon [1]
- See it live on our website!
Added docs for getting started with Storytime [2]
- Storytime allows you to view your users' screen live while chatting with them
Added a link to view the live user session from the Conversation UI [3]
We now archive stale conversations that have been closed for over 14 days
- Thanks for the help @daskycodes! 🎉

[0] Reporting Dashboard:

[1] New chat icon variant:

[2] Setting up Storytime:

[3] View live session:

Monday, 26 October

Our new screen-sharing product — Storytime — is now in beta! 🚀 🔥 🎉 [0]
- Repo: https://github.com/papercups-io/storytime
- Website: http://storytime.papercups.io/
You can now hide the widget toggle button and open it programmatically [1]

[0] Storytime:

[1] Hidden chat widget:

Monday, 19 October

Fixed issues with running app in Docker
Added an API endpoint to export customer data in CSV format
Added ability to delete closed conversations
Improved tests, fixed some bugs, and added better type checking 🎉

Friday, 9 October

We released our FAQ chatbot demo 🤖 [0]
- Check it out! https://app.papercups.io/bot/demo
Added ability to set working hours [1]
Customer details are shown in the Conversations UI by default [2]
You can now add tags to your customers and conversations [3]
Released v1.1.0 of our chat widget
Added an Easter Egg to our chat 🔥
- Try going to our demo page and asking "What is 2^11?" in the chat window! 🤓

[0] FAQ chatbot:

[1] Working hours:

[2] Customer details:

[3] Customer tags:

Friday, 25 September

Admin users can now disable members of their team [0]
Removed console logs from production
Added debug mode for better development experience [1]
- Can be enabled by adding ?debug=1 to the query string, or setting the REACT_APP_DEBUG_MODE_ENABLED environment variable to 1 (true)
We now display more customer info at the top of each conversation window [2]
[Beta] Added support for programmatically opening/closing chat widget [3]
- Available in "@papercups-io/chat-widget": "^1.1.0-beta.3"

[0] Admin disabling user:

Admin view	User view

[1] Debug mode:

[2] More customer details:

[3] Programmatically toggle chat widget (beta):

Friday, 18 September

Added "admin" and "user" roles to start restricting access to certain functionality [0]
Added support for storing ad hoc metadata on a customer [1]
Added support for callbacks in chat widget [2]
Display company name instead of "Bot" in chat widget
Added initial API docs (work-in-progress): https://github.com/papercups-io/papercups/wiki/API-Docs
Fix Slack messages not triggering webhook events 🐞

[0] Admin vs User roles:

[1] Ad hoc customer metadata in chat widget config:

<script>
  window.Papercups = {
    config: {
      // ...
      customer: {
        name: 'Test User',
        email: 'test@test.com',
        external_id: '123',
        // Add whatever extra info you like here
        metadata: {
          plan: 'starter',
          registered_at: '2020-09-01',
          age: 25,
          valid: true,
        },
      },
    },
  };
</script>

[2] New chat widget callbacks:

  onChatOpened?: () => void;
  onChatClosed?: () => void;
  onMessageSent?: (message: Message) => void;
  onMessageReceived?: (message: Message) => void;

Thursday, 10 September

[Beta] Your customers with valid email addresses will now be notified via email in case they miss a message from you 🎉
Users can now reset their passwords [0]

[0] Reset password:

Step 1	Step 2	Step 3

Monday, 7 September

Added the ability to display your online status in the chat widget [0]
Display more metadata in the Customers UI [1]

[0] Online/offline status in chat widget:

[1] Customer metadata:

Friday, 28 August

Added a new Customers UI to the dashboard [0]
Added an alert to the Integrations page about a known Slack issue [1]

[0] Customers UI (beta):

[1] Slack integration alert:

Tuesday, 25 August

Added support for webhook integrations [0]
- Docs: https://github.com/papercups-io/papercups/wiki/Event-Subscriptions-with-Webhooks
Added more customer metadata to the dashboard [1]
Added more customer metadata to Slack messages [2]
Added ability to disable registration without invitation for self-hosted instances
Minor security improvements to the chat widget