Change & Cancellation fee policies enacted by airlines, hotels, and car rental agencies during COVID-19
Warning
This site is no longer maintained, and was last updated Apr 3 2020
As the Coronavirus spreads, many travelers have been forced to alter or cancel their plans. In response, many services are temporarily relaxing their change & cancellation policies, by waiving change fees, providing vouchers, or expanding their cancellation windows.
We'll keep this info as up-do-date as we are able. Community contributions are welcome -- just click the edit button / create a Pull Request. Please cite your sources so we can verify information as it comes in.
- Alaska Airlines - most change and cancellation fees waived (within travel window)
- Allegiant Air - travel credit valid for 1 year
- American Airlines - one free change, or cancel and use the value for future travel
- Delta Air Lines - most change fees waived (within travel window)
- Frontier Airlines - change or cancel without fees through April 30
- Hawaiian Airlines - one-time waiver of change fees for most regions
- JetBlue - fees suspended, travel credit good for 1 year
- Southwest Airlines - Southwest Airlines never charges a fee to change or cancel a flight
- Spirit Airlines - 6-month voucher
- United Airlines - fees waived for original travel dates of March 9 to April 30
- ACE Rent a Car
- American Car Rental Association
- Auto Europe
- Avis Budget Group - change fees waived
- Avis Car Rental - change fees waived
- Budget Rent a Car
- Canvas (car company)
- Cruise America
- JustShareIt
- Kemwel
- Maven (car sharing)
- Rent-a-Wreck
- SIXT - only with "note from doctor"
- Uhaul Car Share
- Zipcar
- Abode
- AC Hotels
- Accor Hotels
- Adagio
- Affinia Hotels
- aloft Hotels
- Americas Best Value Inn by Vantage
- Andaz
- Apex
- Apollo
- Ascot
- Aston International
- Autograph Collection
- Banyan Tree Hotels & Resorts
- Baymont Inn & Suites
- Belmond
- Best Western
- BridgeStreet
- Caesars Entertainment
- Cairn
- Cambria Suites
- Camino Real Hotels & Resorts
- Candlewood Suites
- Citadines
- citizenM
- Clarion
- Club Quarters
- Comfort
- Comfort Suites
- Concorde
- Conrad
- Country Inn
- Courtyard
- Crossland Economy Studios
- Crowne Plaza
- Days Inn
- Design Hotels
- Destination Hotels & Resorts
- Diamond Resorts International
- Dolce Hotels & Resorts
- Dorchester Collection
- Doubletree by Hilton
- Dreamhouse Apartments
- Dusit International
- Econo Lodge
- element by Westin
- Embassy Suites by Hilton
- Eurostars Hotels
- EVEN Hotels
- Extended Stay America
- Fairfield Inn & Suites by Marriott
- Fairmont
- Fergus Hotels
- Fiesta Inn
- Fletcher
- Four Points by Sheraton
- Four Seasons
- Golden Chain Motels
- Golden Leaf
- Golden Tulip
- Good Nite Inn
- Grand Hyatt - change and cancellation fees waived (within travel window) (24h advance notice)
- Grange
- Green Tree Inns
- Hampshire
- Hampton by Hilton
- Hawthorn Suites by Wyndham
- Heartland Hotels
- Hilton Garden Inn
- Hilton Hotels
- Hilton, Waldorf Astoria Collection
- Holiday Inn
- Holiday Inn Club Vacations
- Holiday Inn Express
- Holiday Inn Resort
- Home Inns Group
- Hotusa Hotels
- Howard Johnson
- Hyatt Hotels - change and cancellation fees waived (within travel window) (24h advance notice)
- HYATT house - change and cancellation fees waived (within travel window) (24h advance notice)
- Hyatt Place - change and cancellation fees waived (within travel window) (24h advance notice)
- Hyatt Regency - change and cancellation fees waived (within travel window) (24h advance notice)
- Iberostar
- ibis
- ibis Styles
- Indigo
- Innside
- InterContinental
- JW Marriott Luxury Hotels
- Kenzi Hotels
- Kimpton Hotels & Restaurants
- Knights Inn
- La Quinta Inns & Suites
- Le Meridien Hotels & Resorts
- Lemon Tree
- Loews Hotels
- Magnolia Hotels
- MainStay Suites
- Mandarin Oriental
- Marriott
- Marriott Vacation Club
- Meliá
- Microtel Inn & Suites
- Millennium
- Minotel
- Montana
- Morgans
- NH Hotel Group
- Nikko Hotels International
- Novotel
- Oakwood Worldwide
- Oceania
- OHANA Hotels & Resorts
- Outrigger Hotels & Resorts
- Pan Pacific Hotels and Resorts
- Park Hyatt - change and cancellation fees waived (within travel window) (24h advance notice)
- Park Inn by Radisson
- Preferred Hotels & Resorts
- Premier Inn
- Prince Hotels & Resorts
- Pullman
- Quality
- Radisson Blu
- Ramada
- Red Roof Inn
- Regent
- Renaissance
- Residence Inn
- Rodeway Inns
- Room Mate Hotels
- Scenic Hotels
- Seaside
- Sheraton
- Sleep Inn
- Sofitel
- Springhill Suites
- St. Regis
- Star Inn
- Starhotels
- Starwood Hotels
- Staybridge Suites
- Sterling Hotels
- Suburban Extended Stay Hotels
- Super 8
- Swissôtel
- The Gateway Hotels & Resorts
- The Doyle Collection
- The Fern Hotels & Resorts
- The Langham Hotels and Resorts
- The Luxury Collection
- The Ritz-Carlton
- Thistle
- Thompson Hotels
- TownePlace Suites by Marriott
- Travelodge (UK)
- Travelodge (USA)
- Travelodge Hotels
- Tryp
- Tulip Inn
- Van der Valk
- Vantage International
- Viva Wyndham Resorts
- W Hotels
- Warwick
- Westin
- Westmark Hotels
- Wingate by Wyndham
- Worldhotels
- Wyndham Hotels & Resorts
This site is not maintained by any of the above entities. While we attempt to verify and correctly reflect their policies, you should always refer to the original source as authoritative.