Google.Apis.Requests.RequestError Not Found 404

[sclewis23]

I'm not sure if it is my firewall but i just started getting:

Google.Apis.Requests.RequestError
Not Found [404]
Errors [
	Message[Not Found] Location[ - ] Reason[notFound] Domain[global]
]

Then I get API rate limit reached. Backing off 2sec before retry.
This was the first sync of the day.....Haven't tried in a couple days so I would have thought i'm not near my api limit.

[phw198]

🗒️ I'd need your logfile to see in more detail what's happening [see instructions]...but the API rate limit means that too many changes are happening in too short a period of time. OGCS should automatically back off and retry, so if that isn't happening, sounds like a bug...

[sclewis23]

Paul, here is the log file uploaded:https://gist.github.com/sclewis23/c2924fa1a56e9d2f714a66334cd0d6b5 Thanks, Shannon

[phw198]

Thanks @sclewis23

So looks like we've got multiple things going on here! Some questions:

1. Are you a long time user of OGCS? Did these problems start with v2.6.1?
2. Did you at some point have two-way sync going, or synced from Google to Outlook?
3. Have you always synced Descriptions
4. Have you always used the proxy currently configured?

I think the HTTP404 errors when retrieving Google event sio6eh8n8gfaui6gmj0c0st95o can be ignored - this likely comes from a 2-way sync, but has since been deleted in Google after reverting to O->G. It will likely fix itself once we can fix the next issue.

More concerning, is

WARNING: Event creation failed.
Operation aborted (Exception from HRESULT: 0x80004004 (E_ABORT))
     at Microsoft.Office.Interop.Outlook._AppointmentItem.get_Body()

It seems you no longer have rights to see the Outlook appointment body/description. This policy might have been changed by your IT. Could you try unchecking the Description option in OGCS, at least temporarily to stop this error?

Last, it seems communication to update Google events is then failing:

Doing a dummy update in order to update the last modified date of single instance
WARNING: Updated event failed to save.
Error while copying content to a stream.

These feels like a proxy/firewall issue maybe - have you always used the current one configured? Are you able to try OGCS with a direct internet connection?

[sclewis23]

I have been using it for a while, but our firewall/proxy was recently updated.
I went ahead and removed my google calendar and let it sync again with description off.
I did create all entries, but it seems to have to created 4 calendar entries for each.
I also get a pop window indicating a popup error saving, I just click OK to continue.

[sclewis23]

I updated the issue and here is a link the new log.https://gist.github.com/sclewis23/27080a62d1812a253e387a76c46d2fe0 Thanks

[phw198]

Unfortunately for you, it seems your firewall is wreaking havoc - when OGCS tries to talk to Google to create the events, you're getting back from ForcePoint Access to this site is blocked.

Your log file's full of this error...I'm kinda surprised it managed to create any events at all in Google, let alone 4 duplicates. But if the firewall is randomly blocking certain activities (the delete worked and the retrieval of events works...mostly), then I think you're dead in the water. 💀

I'm guessing ForcePoint is also blocking your ability to retrieve the description of the Outlook items too. Seems either like a horrific product, or not properly configured.