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Required plugins not found - error message should provide solution #16

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isantop opened this issue Oct 31, 2017 · 3 comments
Closed

Required plugins not found - error message should provide solution #16

isantop opened this issue Oct 31, 2017 · 3 comments

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@isantop
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isantop commented Oct 31, 2017

From @brs17 on October 13, 2017 20:47

If this is a bug, please use the template below. If this is a feature request, question, or a general discussion topic - please post on our subreddit https://reddit.com/r/pop_os - as that is the proper forum for those types of posts.

 * Distribution - (run ```cat /etc/os-release```)
 * Related Application and/or Package Version - apt policy $PACKAGE NAME

NAME="Pop!_OS"
VERSION="17.10 (Artful Aardvark)"
BUILD = 35 (noNVIDIA)

Issue/Bug Description
When Pop!_OS is installed without an internet connection and then a proprietary media format such as: .avi, .mov, .mp4, mp3, or .wav is played, an error returns that the required plugin could not be found. The user is not informed that with an internet connection, the proper media plugins are found and installed.

Expected Behavior

The error message seen in the screen-shot attached below should include a message that if the user connects to the internet, the plugins will be found and the file can be viewed.

Other notes

screenshot from 2017-10-13 13-37-35

Copied from original issue: pop-os/iso#158

@isantop
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isantop commented Oct 31, 2017

@brs17 Normally the system then asks you if you want to install the plugins. What application was this in?

@WatchMkr
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Bug filed against Pop!_Shop to handle codec installation. This should also fix this bug. #16

@isantop
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isantop commented Dec 22, 2017

@carl I think this was being caused by a lack of internet connectivity. Totem does offer installation of the required codecs automatically when there is internet available.

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