Firebase or Gloud Identity Custom SMTP not working

[Chrissi2812]

Has anyone an Idea how to make google work with the Postal as SMTP?

I have setup the server in Firebase as described under "Credentials -> Read more about sending outgoing e-mails".
According to the Logs it connects fine but Google drops the connection immediately.

smtp_1    | 2024-04-19 09:43:25 +0000 DEBUG  Client identified as 209.85.161.72 trace_id=ZKJ58NBX component=smtp-server
smtp_1    | 2024-04-19 09:43:25 +0000 DEBUG  <= EHLO mail-oo1-f72.google.com trace_id=ZKJ58NBX component=smtp-server
smtp_1    | 2024-04-19 09:43:25 +0000 DEBUG  => 250-My capabilities are trace_id=ZKJ58NBX component=smtp-server
smtp_1    | 2024-04-19 09:43:25 +0000 DEBUG  => 250-STARTTLS trace_id=ZKJ58NBX component=smtp-server
smtp_1    | 2024-04-19 09:43:25 +0000 DEBUG  => 250 AUTH CRAM-MD5 PLAIN LOGIN trace_id=ZKJ58NBX component=smtp-server
smtp_1    | 2024-04-19 09:43:25 +0000 DEBUG  <= STARTTLS trace_id=ZKJ58NBX component=smtp-server
smtp_1    | 2024-04-19 09:43:25 +0000 DEBUG  => 220 Ready to start TLS trace_id=ZKJ58NBX component=smtp-server
smtp_1    | 2024-04-19 09:43:26 +0000 DEBUG  Connection closed trace_id=ZKJ58NBX component=smtp-server

I had another custom SMTP setup working before and the Responses from the servers are quite different

Working Custom SMTP:

220 REDACTED.webpack.hosteurope.de ESMTP Host Europe Mail Service Fri, 19 Apr 2024 11:56:11 +0200
EHLO mail-oo1-f72.google.com
250-REDACTED.webpack.hosteurope.de Hello REDACTED [REDACTED]
250-SIZE 52428800
250-8BITMIME
250-PIPELINING
250-AUTH PLAIN LOGIN
250-STARTTLS
250 HELP

Postal Custom SMTP:

220 postal.REDACTED.com ESMTP Postal/CYOC5NO0
EHLO mail-oo1-f72.google.com
250-My capabilities are
250-STARTTLS
250 AUTH CRAM-MD5 PLAIN LOGIN

I also verified via curl that my postal can send E-Mails via SMTP (Tried all AUTH, also with and without forced ssl).

[willpower232]

Are you able to turn off the TLS in firebase and see what its logs look like then?

[Chrissi2812]

No Firebase aswell as the Gcloud Interface only let me toggle between STARTTLS & SSL.
And GCloud only logs that it trying to reset password and sending the Mail via the Custom SMTP but not error messages for the SMTP part are logged...

[willpower232]

You could try watching the Postal logs when Firebase tries to send a message in case there is an exception or other error that Postal isn't outputting to them.

[Chrissi2812]

Thanks for your help, I watched the logs with postal logs --follow and didn't saw any exceptions.

Therefore I contacted the firebase support about this issue. Because my postal instance with all other test methods I tried worked without any trouble.
My guess is that firebase has some trouble with the / or the - in the username. But that's pure speculation.

I will post an update as soon as the firebase support has either resolved it or provided me with information what is wrong.