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Account creation error message username already exists #6755

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cyrielle-hada opened this issue Jun 19, 2019 · 1 comment
Closed

Account creation error message username already exists #6755

cyrielle-hada opened this issue Jun 19, 2019 · 1 comment

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@cyrielle-hada
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cyrielle-hada commented Jun 19, 2019

Is your feature request related to a problem? Please describe.
When the Username already exists an error message appears on top of the form instead of being on top of the field.

1a526478-9205-4c54-8575-8ef80871a287

Every so often the user thinks to own an account with the email address registered in the form and doesn't realize the message is targeted to the Username typed in the field.

As the user believes owing a Postman account > user tries resetting the password. Nothing lands to their email as they don't have any Postman account and end up raising a ticket.

Describe the solution you'd like
Have a validate forms in-line as below.
Screen Shot 2019-06-19 at 18 01 40

@ArjunSingh-PM ArjunSingh-PM added this to Pending triage in Identity and Access Management Dec 9, 2019
@ArjunSingh-PM ArjunSingh-PM self-assigned this Jan 14, 2020
@ArjunSingh-PM ArjunSingh-PM moved this from Pending triage to Next in Identity and Access Management May 14, 2020
@cyrielle-hada cyrielle-hada changed the title Validate forms in-line on sign up page Account creation error message username already exists Jun 5, 2020
@ArjunSingh-PM
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We have improved the messaging for authentication flows to resolve this issue.

Identity and Access Management automation moved this from Now to Ready Jul 22, 2020
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