Postman doesn't open

[Soraga54]

Describe the bug
When I run postman, either by click icon or by run with command 'postman', nothing happens.
I had look for the processus postman and I didn't find the processus postman.

To Reproduce
Steps to reproduce the behavior:

1. Either click icon or run a command to run postman
2. See error

Screenshots

App information (please complete the following information):

• Postman Version :
  
• OS: Debian GNU/Linux 10 (buster)

[froblesmartin]

It is something related with the latest version. I have found a basic workaround 😅 , install the previous version:
sudo snap install postman --channel=v6/stable

[harryi3t]

@Soraga54
When did this start happening (after an update or fresh install)?
Can you try running the following commands to just confirm that the postman command is pointing to the snap binary

which postman # should be like /snap/bin/postman
ls -l `which postman` # should be like /usr/bin/snap (this should be same for all snap apps)

Also, if possible please share the logs at help@getpostman.com (please mention the GitHub issues number: 7534). This would help us in identifying the issue faster.
You can get the logs from ~/snap/postman/current/.config/Postman/logs

[froblesmartin]

@Soraga54
When did this start happening (after an update or fresh install)?
Can you try running the following commands to just confirm that the postman command is pointing to the snap binary

which postman # should be like /snap/bin/postman
ls -l `which postman` # should be like /usr/bin/snap (this should be same for all snap apps)

Also, if possible please share the logs at help@getpostman.com (please mention the GitHub issues number: 7534). This would help us in identifying the issue faster.
You can get the logs from ~/snap/postman/current/.config/Postman/logs

@harryi3t In our case, using Fedora 30 and having Postman installed with Snap this is the result of those 2 commands:

which postman: /var/lib/snapd/snap/bin/postman
ls -l `which postman`: lrwxrwxrwx. 1 root root 13 Oct 24 11:30 /var/lib/snapd/snap/bin/postman -> /usr/bin/snap

About the logs, there is nothing. No log receive anything even using the desktop launcher or just running postman in terminal.

The application is on the same version as OP, updated 5 days ago at 11:30 CEST (current date is Tuesday 29 October 2019)

[harryi3t]

@froblesmartin I am assuming you meant there are no logs on the terminal. Can you check the logs directory on the file system ~/snap/postman/current/.config/Postman/logs?

Also, was the same app working fine before the 7.10.0 update?

[froblesmartin]

@froblesmartin I am assuming you meant there are no logs on the terminal. Can you check the logs directory on the file system ~/snap/postman/current/.config/Postman/logs?

Also, was the same app working fine before the 7.10.0 update?

Hi @harryi3t. Yes, those logs are the ones I mean, none of them have been modified since the new versions was released, even running the app through the CLI either the .desktop launcher.

Yes, last week it was working in 5 computers and since Thursday we have been suffering this in all of them.

[harryi3t]

@froblesmartin
Could you try opening the app directly using the executable

SNAP=true /snap/postman/current/usr/share/Postman/Postman

This will help us narrow down the issue and would let us know if the issue is specific to the snap variant of Postman.

[kctang]

i was facing this issue yesterday when using wayland. today i switched back to x11 and postman (installed via snap) launched without issue. just sharing in case wayland is the cause of the incompatibility - i am not 100% sure.

[harryi3t]

Thanks @kctang for providing this extra information.
@froblesmartin Are you using Wayland or x11? If using Wayland, could you try switching to x11?

[harryi3t]

We are tracking this issue here #6252

[akvadrako]

This isn't a duplicate of #6252. Even without native wayland support, other Electron apps work under wayland using XWayland. Why doesn't Postman?

[xrn]

@harryi3t I have exactly same issue - using your command Postman is starting.

Debian 10
Postman for Linux
Version 7.13.0
linux 5.4.0-1-amd64 / x64

[Kocicak]

Working command: DISABLE_WAYLAND=1 snap run postman

I have just edited .desktop file (/var/lib/snapd/desktop/applications/postman_postman.desktop) - added that env variable and now it is OK. We just need to wait for postman / electron devs add support for wayland.

Or maybe we should stick to X11 for another year or so, it just works.

[michalfita]

Same issue for me. 👍 for adding temporary workaround to the .desktop file in the snap.

[ajuliang]

Working command: DISABLE_WAYLAND=1 snap run postman

I have just edited .desktop file (/var/lib/snapd/desktop/applications/postman_postman.desktop) - added that env variable and now it is OK. We just need to wait for postman / electron devs add support for wayland.

Or maybe we should stick to X11 for another year or so, it just works.

It works for me!! Thank you.

[harryi3t]

In the latest version of Postman (on snap), the app does this by default now.