Conversation reader is failing to load conversations #765

vadi2 · 2013-09-19T22:48:36Z

The addon seems to have trouble reading emails - see conversation view below, which does not load anything.

I checked in the error console but there are no errors logged; only warnings in regards to unknown CSS properties.

I've had to disable the addon for now. This is on TB 24 on Ubuntu 13.04, 64bit. I don't have any of the incompatible addons listed in the wiki installed.

I'm using it on an ExQuilla account (connected to Microsoft Exchange).

Is there anything I can help with to debug?

protz · 2013-09-20T02:33:56Z

Does restarting the addon help ?

~ jonathan

On Thu 19 Sep 2013 06:48:36 PM EDT, Vadim Peretokin wrote:

The addon seems to have trouble reading emails - see conversation view
below, which does not load anything.

I checked in the error console but there are no errors logged; only
warnings in regards to unknown CSS properties.

I've had to disable the addon for now. This is on TB 24 on Ubuntu
13.04, 64bit.

Is there anything I can help with to debug?

selection_044
https://f.cloud.github.com/assets/110988/1177298/63b193f6-217d-11e3-894e-b744f8aa26e4.png

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#765.

vadi2 · 2013-09-23T21:20:05Z

Disabling, restarting, and enabling - my account was not visible at all then (using ExQuilla) in the side panel. It re-appeared once I disabled conversations.

protz · 2013-09-25T21:36:50Z

Please try restarting with the addon enabled. Thanks!

vadi2 · 2013-09-25T21:54:36Z

Enabled and restarted:

Disabled and restarted:

Any log info I could help with?

protz · 2013-09-25T21:57:53Z

Try to switch, in the menus, to View > Folders > All?

~ jonathan

On Wed 25 Sep 2013 05:54:37 PM EDT, Vadim Peretokin wrote:

Enabled and restarted:

selection_047
https://f.cloud.github.com/assets/110988/1213637/fc8558b6-262c-11e3-8f3e-6fadb407d06b.png

Disabled and restarted:

selection_048
https://f.cloud.github.com/assets/110988/1213641/0d5b1c0c-262d-11e3-9216-cea0dafba764.png

Any log info I could help with?

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#765 (comment).

vadi2 · 2013-09-25T22:00:35Z

This changes the order of items, but does not make the account appear:

Thank you for the continued assistance.

protz · 2013-09-27T15:08:06Z

Hi,

Unfortunately I don't have any idea :-(. I don't have an Exchange account myself, so it's really hard to debug this for me. I strongly suspect that ExQuilla is doing something non-standard that sends Thunderbird Conversations off the rails. I'm kinda short on time right now, but 👍

https://developer.mozilla.org/en/Setting_up_extension_development_environment contains several hidden prefs that you can flip to enable more error reporting
it may be the case that enabling debugging in Conversations will help, as well as starting Thunderbird from the console; please enable debugging in the addon's options, and send me whatever the console output is.

Thanks!

jonathan

KrissN · 2013-10-01T13:03:38Z

I'm seeing a similar problem.

I've recently upgraded to Thunderbird 24.0/Conversations 2.7 and since the upgrade I'm not able to see any e-mails with conversation enabled. I have two mailboxes - one over IMAP (Exchange) and another local one. The issue exists on both.

Similar to the initial report I'm not seeing any errors in the message log.

Following your suggestions I've enabled debugging in Conversations and as a result I got this message in the logs:

Timestamp: 01/10/13 14:57:12
Error: 2013-10-01 14:57:12  Conversations.Conversation  ERROR   RangeError: invalid language tag: %x

Source File: resource:///modules/gloda/log4moz.js
Line: 688

Let me know if I can help you debug the issue.

protz · 2013-10-01T15:05:08Z

Do you have a stack trace along with the error, in the console?

~ jonathan

On Tue 01 Oct 2013 09:03:38 AM EDT, Krzysztof Nowicki wrote:

I'm seeing a similar problem.

I've recently upgraded to Thunderbird 24.0/Conversations 2.7 and since
the upgrade I'm not able to see any e-mails with conversation enabled.
I have two mailboxes - one over IMAP (Exchange) and another local one.
The issue exists on both.

Similar to the initial report I'm not seeing any errors in the message
log.

Following your suggestions I've enabled debugging in Conversations and
as a result I got this message in the logs:

|Timestamp: 01/10/13 14:57:12
Error: 2013-10-01 14:57:12 Conversations.Conversation ERROR RangeError: invalid language tag: %x

Source File: resource:///modules/gloda/log4moz.js
Line: 688
|

Let me know if I can help you debug the issue.

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#765 (comment).

KrissN · 2013-10-01T16:11:15Z

I've started Thunderbird from the console and got this:

2013-10-01 18:10:21     Conversations.Conversation      ERROR   RangeError: invalid language tag: %x
2013-10-01 18:10:21     Conversations   DEBUG
dateAsInMessageList@resource://conversations/modules/stdlib/misc.js:165
Message.prototype.toTmplData@resource://conversations/modules/message.js:565
_Conversation_outputMessages@resource://conversations/modules/conversation.js:1062
_Conversation_getReady/<@resource://conversations/modules/conversation.js:704
_Conversation_signal@resource://conversations/modules/conversation.js:107
_Conversation_onQueryCompleted_bug547088@resource://conversations/modules/conversation.js:690

KrissN · 2013-10-01T17:09:59Z

I've edited misc.js:165 and removed the '%x' arguments:

  let format = aDate.toLocaleDateString() == (new Date()).toLocaleDateString()

After that it started to work again.

Not sure what that argument is supposed to do but according to MDN JavaScript API reference the optional arguments are not supported on any Gecko version.

vadi2 · 2013-10-14T22:00:09Z

I haven't got the misc.js mentioned in my console when I started Thunderbird with debugging in Conversaions enabled:

$ thunderbird 

(process:25847): GLib-CRITICAL **: g_slice_set_config: assertion `sys_page_size == 0' failed
2013-10-15 07:57:23 Conversations   DEBUG   Logging enabled
[calBackendLoader] Using libical backend at /home/vadi/.thunderbird/4h7v4emh.default/extensions/{e2fda1a4-762b-4020-b5ad-a41df1933103}/components/libical.manifest
Warning: Use of doQueryInterface() is deprecated and will be removed with the next release. Use XPCOMUtils.generateQI() instead.
1: [resource://calendar/modules/calUtils.jsm -> file:///home/vadi/.thunderbird/4h7v4emh.default/extensions/%7Be2fda1a4-762b-4020-b5ad-a41df1933103%7D/calendar-js/calUtils.js:826] doQueryInterface
2: [file:///home/vadi/.thunderbird/4h7v4emh.default/extensions/exchangecalendar@extensions.1st-setup.nl/interfaces/exchangeCalendar/mivExchangeCalendar.js:455] _QueryInterface
3: [resource://gre/modules/XPCOMUtils.jsm:271] null
4: [resource://calendar/modules/calUtils.jsm -> file:///home/vadi/.thunderbird/4h7v4emh.default/extensions/%7Be2fda1a4-762b-4020-b5ad-a41df1933103%7D/calendar-js/calCalendarManager.js:474] cmgr_createCalendar
5: [resource://calendar/modules/calUtils.jsm -> file:///home/vadi/.thunderbird/4h7v4emh.default/extensions/%7Be2fda1a4-762b-4020-b5ad-a41df1933103%7D/calendar-js/calCalendarManager.js:691] cmgr_assureCache
6: [resource://calendar/modules/calUtils.jsm -> file:///home/vadi/.thunderbird/4h7v4emh.default/extensions/%7Be2fda1a4-762b-4020-b5ad-a41df1933103%7D/calendar-js/calCalendarManager.js:660] cmgr_getCalendars
7: [file:///home/vadi/.thunderbird/4h7v4emh.default/extensions/%7Be2fda1a4-762b-4020-b5ad-a41df1933103%7D/components/calCompositeCalendar.js:146] calCompositeCalendar.prototype.prefPrefix
8: [chrome://calendar/content/calUtils.js:1896] getCompositeCalendar
9: [chrome://calendar/content/calendar-task-tree.xml:132] 
10: [null:0] null

2013-10-15 07:57:27 Conversations.MonkeyPatch   DEBUG   The window looks like a mail:3pane, monkey-patching...
2013-10-15 07:57:27 Conversations.MonkeyPatch   DEBUG   Hockey-hack
2013-10-15 07:57:27 Conversations.MonkeyPatch   DEBUG   Monkey patch successfully applied.
2013-10-15 07:57:27 Conversations.Modules.Enigmail  DEBUG   Enigmail doesn't seem to be installed...
2013-10-15 07:57:27 Conversations.Modules.Lightning DEBUG   Lightning plugin for Thunderbird Conversations loaded!
2013-10-15 07:57:27 extensions.exquilla.base    INFO    not adding server because it already seems to be loaded (in file chrome://exquilla/content/exquilla.js, line 192)
2013-10-15 07:57:27 extensions.exquilla.base    INFO    not adding server because it already seems to be loaded (in file chrome://exquilla/content/exquilla.js, line 192)
2013-10-15 07:57:28 Conversations.MonkeyPatch   DEBUG   Hockey-hack
Warning: Calendar moz-storage-calendar:// has a dangling E-Mail identity configured.
vadi@vadimp-hp-z200-workstation:~$

Should I enable the hidden prefs in https://developer.mozilla.org/en/Setting_up_extension_development_environment ? The log above doesn't show much (to me).

protz · 2013-10-14T22:42:50Z

Hi,

I've been traveling for the past month, hence I haven't got time to look into this. I'll do it shortly. @KrissN thanks for the patch!

jonathan

rayrapetyan · 2013-10-17T06:18:27Z

getting same error and hanged add-on:
Timestamp: 10/16/13 23:17:05
Error: 2013-10-16 23:17:05 Conversations.Conversation ERROR RangeError: invalid language tag: %x

Source File: resource:///modules/gloda/log4moz.js
Line: 688

However, I'm not able to locate misc.js file in order to apply patch suggested by KrissN.

KrissN · 2013-10-17T07:46:46Z

@rayrapetyan: The reason is probably the fact that the extension is by default compressed inside the extensions directory in Thunderbird. To apply the patch you'd need to either unpack the XPI file to its own directory inside the extensions directory or extract the extension into some temporary directory, apply the patch and repack it again.

rayrapetyan · 2013-10-20T04:24:40Z

@KrissN, yep, that did the trick! Thanks!

protz · 2013-11-09T17:22:15Z

Hi everyone,

Thanks for your patience, the issue is now fixed. I've been completely busy over the past few weeks, which is why I've been unable to fix this sooner. The fix is in the latest nighty version of Conversations, a build of which is available online.

Thanks to everyone who took the time to debug the issue.

jonathan

vadi2 · 2013-11-10T21:47:49Z

I installed 201311091820-master.xpihttp://jonathan.xulforum.org/files/gcv-nightlies/201311091820-master.xpi,
giving me Conversations 2.8pre, but the issue persists - restart
Thunderbird and my ExQuilla email account is not shown anymore.

justinbleach · 2015-06-29T12:59:59Z

For anyone that had this issue recently like I did. I made sure I had the most recent release of Thunderbird which as of this is 38.0.1. Even disabling and restarting and re-enabling and restarting did not fix it. I had to actually remove the add-on and go back to the add-on's page, re-add it and then restart to get it to work again.

giates · 2016-07-18T22:29:47Z

Seems that the problem is here again on Linux 17.3/Cinnamon.

After today thunderbird upgrade (v. 45.2.0)

If I double click a message thunderbird opens a "Conversation reader" tab and shows "Loading..." but nothing happens.
If I right click the message and I select "Open in new tab" or "Open in new window" thunderbird opens and shows the message (the only workaround that I can use to open the messages...).
If I start thunderbird from terminal and double click the message the result is the same of number 1 and no error messages are shown into terminal.

karfau · 2016-07-19T08:30:59Z

The same for me, double click to open in new tab doesn't work for me.
Only as @giates says in 2) right click and "Open in new tab", does it, but that doesn't open the Conversation View but the "normal" mail view. Also "Open in new tab" doesn't show up when right clicking a thread (multiple collapsed mails.

karfau · 2016-07-19T09:01:34Z

I fixed the issue for me by removing the add on, restarting Ubuntu (to complete various pending updates) and installing the add on again.

giates · 2016-07-21T09:02:14Z

Solved thanks to @karfau.

Removing the add on and installing the add on again now I can open again the message double clicking on it.

venkateshseerapu · 2016-08-09T13:12:58Z

Me still facing the issue.
After closing and opening the Thunderbird, automatically conversations are not loading.
It's blocking my work because I'll open all the to do emails and will close once finished.

giates · 2016-08-09T15:38:23Z

@venkateshseerapu I have uninstalled conversation reader add on and now it works

protz closed this as completed in 4d735d2 Nov 9, 2013

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Conversation reader is failing to load conversations #765

Conversation reader is failing to load conversations #765

vadi2 commented Sep 19, 2013

protz commented Sep 20, 2013

vadi2 commented Sep 23, 2013

protz commented Sep 25, 2013

vadi2 commented Sep 25, 2013

protz commented Sep 25, 2013

vadi2 commented Sep 25, 2013

protz commented Sep 27, 2013

KrissN commented Oct 1, 2013

protz commented Oct 1, 2013

KrissN commented Oct 1, 2013

KrissN commented Oct 1, 2013

vadi2 commented Oct 14, 2013

protz commented Oct 14, 2013

rayrapetyan commented Oct 17, 2013

KrissN commented Oct 17, 2013

rayrapetyan commented Oct 20, 2013

protz commented Nov 9, 2013

vadi2 commented Nov 10, 2013

justinbleach commented Jun 29, 2015

giates commented Jul 18, 2016

karfau commented Jul 19, 2016

karfau commented Jul 19, 2016

giates commented Jul 21, 2016

venkateshseerapu commented Aug 9, 2016

giates commented Aug 9, 2016 •

edited

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Conversation reader is failing to load conversations #765

Conversation reader is failing to load conversations #765

Comments

vadi2 commented Sep 19, 2013

protz commented Sep 20, 2013

vadi2 commented Sep 23, 2013

protz commented Sep 25, 2013

vadi2 commented Sep 25, 2013

protz commented Sep 25, 2013

vadi2 commented Sep 25, 2013

protz commented Sep 27, 2013

KrissN commented Oct 1, 2013

protz commented Oct 1, 2013

KrissN commented Oct 1, 2013

KrissN commented Oct 1, 2013

vadi2 commented Oct 14, 2013

protz commented Oct 14, 2013

rayrapetyan commented Oct 17, 2013

KrissN commented Oct 17, 2013

rayrapetyan commented Oct 20, 2013

protz commented Nov 9, 2013

vadi2 commented Nov 10, 2013

justinbleach commented Jun 29, 2015

giates commented Jul 18, 2016

karfau commented Jul 19, 2016

karfau commented Jul 19, 2016

giates commented Jul 21, 2016

venkateshseerapu commented Aug 9, 2016

giates commented Aug 9, 2016 • edited Loading

giates commented Aug 9, 2016 •

edited

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