- For the most up-to-date known issues, please see the issue list. Big issues may also be sometimes listed on the homepage of the addon.
- When displaying a sent message, it is grouped with another unrelated conversation. This is an underlying issue in Thunderbird
- The stable version of Conversations on
addons.mozilla.orgis compatible with the stable version of Thunderbird. Sometimes stable support can lag, but we do our best to keep up to date. - There is no version of Conversations guaranteed to work the "beta" channels of Thunderbird. We can't afford to maintain more than two branches in case that there should be breaking changes in Thunderbird.
- Unrelated messages are displayed in the conversation. The Conversations add-on display messages according to the groupings received from Thunderbird itself. It does not figure out the conversations groupings itself. There are some known issues in Thunderbird where it may group messages into conversations incorrectly:
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Font inconsistencies / small fonts / font issues
See Fonts -
There is some delay when unfolding a message / the message takes forever to display / the message seems to resize very fast when I first open it.
If bug 80713 was fixed, this would probably be handled much better, but as for now, we have to resort to ugly workarounds. Not much we can do here either. -
I want the most recent message on top
The conversation view doesn't have support for reversing the order of the messages. There used to be such a feature, but it added a tremendous amount of complexity in the code. It is probably more viable with recent rewrites, but it is low priority compared to other issues and feature requests.
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Quick reply (HTML)
The quick reply feature only works for the latest message in the conversation. -
I want the reply to be above/below quoted text
See the SuMo page on account preferences -
How can I disable the quick reply?
You can disable quick reply by going into the add-on preferences and checking "Hide Quick Reply". -
Autocompletion doesn't work as expected
Autocompletion pokes into the Gloda autocompleter, rather than the legacy Address Book autocompletion engine. This means that it indexes all people found in the to/cc fields of your emails, and suggests the most frequently contacted people. The legacy autocompletion is notoriously difficult to work with, and there are no plans to use it in the next future.
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Extension XXX does not work with Thunderbird Conversations.
As conversations is replacing the message reader, extensions that interact with the message reader won't work with Conversations. The good news is, I've taken this case into account and other addons can write "plugins" to interact with conversations if it's installed. I blogged about it. Please send an email to your favorite addon author, and point them to this blog post. Some cool addon authors have written plugins for Conversations: Lightning and Enigmail are compatible with Conversations!
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Unified Folder message list is empty
First of all make sure folder properties are set correctly. Right-click on unified folder and select 'Properties'. You should check these two:- click 'Choose' and make sure appropriate inboxes are checked.
- Make sure criteria for search in saved folder set either to 'Match all messages' or you have proper criteria set.
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Your add-on doesn't thread my messages correctly! / Unrelated messages in the same conversation
See What is threading + maybe bug 646225. -
Emails are not grouped together
Make sure you hit (in the menus)View > Sort By > ThreadedthenView > Threads > Collapse all threads -
Email are grouped together!
Make sure you hit (in the menus)View > Sort By > Unthreaded -
Some messages came back in my inbox / too many messages in my unified inbox / messages I archived are back in the unified inbox
Thunderbird Conversations changes the behavior of the Unified Inbox so that it also displays messages from all of your sent folders. This makes it more consistent with a conversation-oriented Thunderbird. This means if you archived threads, only the messages you received have been archived, and after the customization, those threads (i.e. the messages you sent) are back. The good news is it's easily customizable: right-click on the unified inbox, then Properties > Choose, and uncheck the sent folders. -
I don't like the unified inbox / the folder structure is different / missing folders
In the menu bar (not available via menu button),View > Folders > All. This entry also covers symptoms usually described as "do a backup before you try this piece of$*§$ %#", or "Really sucks!!!!".
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Feature X from Thunderbird doesn't work in Thunderbird Conversations
Usually, if a feature doesn't work, it's just that Thunderbird has no provisions to interact with the Conversation view, which means I have to fix both Thunderbird and Thunderbird Conversations. Frequently mentioned features:- return receipts are not sent issue 129
- quoting only selected text doesn't work issue 174
- back/forward is broken by the addon issue #393
- open message in a new window doesn't work, and we don't plan on implementing it.
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Your add-on doesn't work with newsgroups. Why?
That's bug 478167. Basically, Thunderbird doesn't have a suitable representation of newsgroups messages. So until the bug is fixed, there's really nothing we can do. -
Your add-on doesn't work with RSS feed items. Why?
Same answer. -
I uninstalled the addon but it keeps working.
If you're seeing something that looks like below:
Then this is normal, this is standard Thunderbird code, not the extension. This feature was introduced in Thunderbird 3.x, my extension works on top of it and enhances this thread summary by allowing you to do much more. You might want to hit View > Sort By > Unthreaded to get rid of this.
