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2.7.1 crashing every time i click slice (incorrect OpenGL version check) #12000

Closed
1 of 2 tasks
Ireland-92 opened this issue Dec 31, 2023 · 10 comments
Closed
1 of 2 tasks

2.7.1 crashing every time i click slice (incorrect OpenGL version check) #12000

Ireland-92 opened this issue Dec 31, 2023 · 10 comments
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OpenGL

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@Ireland-92
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Ireland-92 commented Dec 31, 2023 •
edited

Description of the bug

It says "program not responding" and forces me to click close. Even on the most basic model. This is my first time ever using prusaslicer or a 3d printer in general. I have a very old laptop, but when looking up the system requirements, i just barely make the cut in all categories shown on prusa website.

Old sony laptop with windows 7 64 bit. 4gb ram. 2.2ghz processors.

Project file & How to reproduce

20231230_202330

Checklist of files included above

  • Project file
  • Screenshot

Version of PrusaSlicer

2.7.1

Operating system

Windows 7 64 bit

Printer model

Prusa mini +
@Ireland-92
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Problem signature:
Problem Event Name: APPCRASH
Application Name: prusa-slicer.exe
Application Version: 2.7.1.0
Application Timestamp: 657872dd
Fault Module Name: ig4icd64.dll
Fault Module Version: 8.15.10.1855
Fault Module Timestamp: 4a6f79ac
Exception Code: c0000005
Exception Offset: 000000000003ee1f
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Information 1: b40c
Additional Information 2: b40c0642f63647c484d3306e56876349
Additional Information 3: f462
Additional Information 4: f462f6df8b8a9a242b630ed682d489f5

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@Ireland-92
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PrusaSlicer
Version: 2.7.1+win64
Build: PrusaSlicer-2.7.1+win64-202312121425

Operating System: Windows
System Architecture: 64 bit
Windows Version: Windows 7 (build 7601, Service Pack 1), 64-bit edition
Total RAM size [MB]: 4,126MB
OpenGL installation
GL version: 2.1.0
Profile: Compatibility
Vendor: Intel
Renderer: Mobile Intel(R) 4 Series Express Chipset Family
GLSL version: 1.20.0
Textures compression: Enabled

Installed extensions: GL_3DFX_texture_compression_FXT1 GL_ARB_color_buffer_float GL_ARB_depth_texture GL_ARB_draw_buffers GL_ARB_fragment_program GL_ARB_fragment_shader GL_ARB_half_float_pixel GL_ARB_multitexture GL_ARB_occlusion_query GL_ARB_pixel_buffer_object GL_ARB_point_parameters GL_ARB_point_sprite GL_ARB_shader_objects GL_ARB_shading_language_100 GL_ARB_shadow GL_ARB_texture_border_clamp GL_ARB_texture_compression GL_ARB_texture_cube_map GL_ARB_texture_env_add GL_ARB_texture_env_combine GL_ARB_texture_env_crossbar GL_ARB_texture_env_dot3 GL_ARB_texture_float GL_ARB_texture_non_power_of_two GL_ARB_texture_rectangle GL_ARB_transpose_matrix GL_ARB_vertex_buffer_object GL_ARB_vertex_program GL_ARB_vertex_shader GL_ARB_window_pos GL_ATI_separate_stencil GL_EXT_abgr GL_EXT_bgra GL_EXT_blend_color GL_EXT_blend_equation_separate GL_EXT_blend_func_separate GL_EXT_blend_minmax GL_EXT_blend_subtract GL_EXT_clip_volume_hint GL_EXT_compiled_vertex_array GL_EXT_draw_range_elements GL_EXT_fog_coord GL_EXT_framebuffer_object GL_EXT_multi_draw_arrays GL_EXT_packed_pixels GL_EXT_rescale_normal GL_EXT_secondary_color GL_EXT_separate_specular_color GL_EXT_shadow_funcs GL_EXT_stencil_two_side GL_EXT_stencil_wrap GL_EXT_texture3D GL_EXT_texture_compression_s3tc GL_EXT_texture_env_add GL_EXT_texture_env_combine GL_EXT_texture_filter_anisotropic GL_EXT_texture_lod_bias GL_EXT_texture_rectangle GL_EXT_texture_sRGB GL_EXT_texture_swizzle GL_IBM_texture_mirrored_repeat GL_NV_blend_square GL_NV_conditional_render GL_NV_texgen_reflection GL_SGIS_generate_mipmap GL_SGIS_texture_edge_clamp GL_SGIS_texture_lod GL_WIN_swap_hint

@lukasmatena
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Thanks. Your graphics card is too old and only supports OpenGL 2.1. PrusaSlicer requires 3.2. The bug is that PrusaSlicer does not report an error and instead tries to continue. We will fix it.

You can run the application from the command line as prusa-slicer.exe --sw-renderer, which will force PrusaSlicer to use software rendering. It will be slow, but it should work.

SPE-2092

@lukasmatena lukasmatena changed the title 2.7.1 crashing every time i click slice. 2.7.1 crashing every time i click slice (incorrect OpenGL version check) Jan 2, 2024
@enricoturri1966
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@Ireland-92
Could you please download and test the following experimental build:
https://slicerbuilds.prusa3d.com/PrusaSlicer-2.7.1+2-et-spe2092-271-win64-gf6943f87d-202401031257.zip
?

Expected behavior: PrusaSlicer should now automatically select the software renderer instead of crashing.

@Ireland-92
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Ireland-92 commented Jan 3, 2024 via email

@Ireland-92
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Ireland-92 commented Jan 4, 2024 via email

@enricoturri1966
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@Ireland-92

To run our applications with --sw-renderer option:

  1. Download file:
    https://slicerbuilds.prusa3d.com/PrusaSlicer-2.7.1+2-et-spe2092-271-win64-gf6943f87d-202401031257.zip
  2. Unzip it on your hard disk
  3. Download and copy into the newly created \PrusaSlicer-2.7.1+2-et-spe2092-271-win64-gf6943f87d-202401031257 folder the following batch files:
    https://slicerbuilds.prusa3d.com/run_prusaslicer.bat
    https://slicerbuilds.prusa3d.com/run_prusaslicer-console.bat
    https://slicerbuilds.prusa3d.com/run_gcodeviewer.bat
  4. Double clicking on any of those files (i.e. from File Explorer) will launch the correspondent executable with the --sw-renderer option

@nealculiner
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New power computer built with ASUS ROG STRIX 4090, Intel i9-14900KF, no overclocking, but 4200 ram and I'm an experienced Prusa user and I'm also getting non stop crashing when slicing with 2.7.1. Extremely disappointed.

@FidelCapo
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This issue should be fixed and the fix will be part of the next release.
Closing.

lukasmatena pushed a commit that referenced this issue Feb 9, 2024
@enricoturri1966 @lukasmatena
#12000: Fixes incorrect detection of supported OpenGL version (SPE-2092)
1832c83 
1) Force OpenGL 3.2 as minimum required. If the graphic card does not support it, automatically switch to software renderer.

2) command line option: --opengl-version=X.Y -> allows to select core profile of version X.Y.

3) command line option: --opengl-compatibility -> allows to select compatibility profile of the highest OpenGL version supported by the graphic card.

4) command line option: --opengl-debug -> enable OpenGL debug output on card supporting OpenGL 4.3 or higher (output on console).
@Harvie
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Harvie commented Mar 13, 2024 •
edited

I think this broke prusa slicer for me on thinkpad x201 with ArchLinux.
2.7.1 worked with opengl without any issues, 2.7.2 (after this fix) refuses to initialize 3d view.
Can you please add option to force OpenGL on older GPU? I can take the risk of slicer crashing, since i've never had any issues so far on this GPU...

2.7.1 works perfectly fine, but 2.7.2 gives me this:

image

Tried to run with --sw-renderer, but it does not seem to be recognized option (at least in linux appimage)
2.7.2 seems to work with LIBGL_ALWAYS_SOFTWARE=1 env variable set, but that is obviously much slower when compared to 2.7.1, which works flawlessly.

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@nealculiner @Harvie @lukasmatena @enricoturri1966 @FidelCapo @Ireland-92