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PrusaSlicer 2.4 does not open #7574

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Gabri988 opened this issue Dec 23, 2021 · 58 comments
Closed

PrusaSlicer 2.4 does not open #7574

Gabri988 opened this issue Dec 23, 2021 · 58 comments

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@Gabri988
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Gabri988 commented Dec 23, 2021 •
edited

PrusaSlicer 2.4

Windows 10 Home 64bit 21H2 Build 19044.1415 on Bootcamp - Intel(R) Core(TM)2 Duo CPU E7600 @ 3.06GHz 3.06 GHz - 8,00 GB Ram

The program starts and then closes.
I believe it is an incompatibility problem with the graphics card or OpenGL.
I tried to uninstall my video card drivers (ATI Mobility Radeon HD 4670) and the program works perfectly but is very slow due to the lack of graphics drivers, so it is unusable. The drivers are updated to the latest version available for my video card.
Cattura
@Koekoek3D
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Koekoek3D commented Dec 23, 2021 •
edited

Hi Gabri988,

Just wanted to let you know that you are not the only person who is having troubles opening the latest version of PrusaSlicer 2.4.0...

I have the exect same issue and I am also using Windows Home 10 21H2 (build: 19044.1415), but with an Intel(R) Core(TM) i7 CPU 920 @ 2.67GHz and Ati Radeon HD4800 series Graphics card. (also installed the latest version of the GC drivers, but these have not been renewed since 2013 :x)

Also note that I have been in contact with the helpdesk yesterday and all morning, unfortunetly without any luck.

Could you check if you can run beta1 of the 2.4.0, this was the last version which opend normally..?

@bubnikv
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bubnikv commented Dec 23, 2021 via email

@Koekoek3D
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No, not running Bootcamp.. It is just a regular computer.

@bubnikv
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bubnikv commented Dec 23, 2021 via email

@Koekoek3D
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Koekoek3D commented Dec 23, 2021 •
edited

Yes, deleted the configuration folder each time before I installed (or run a beta version) new version. (located at AppData\Roaming... cannot find the folder Application Data..)

After clicking the program, the pop-up is exactly the same as Gabri988 posted.. it has no information on the left splash screen and once the splash screen dissapears, nothing happends.

@Gabri988
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Gabri988 commented Dec 23, 2021 •
edited

Hi Gabri988,

Just wanted to let you know that you are not the only person who is having troubles opening the latest version of PrusaSlicer 2.4.0...

I have the exect same issue and I am also using Windows Home 10 21H2 (build: 19044.1415), but with an Intel(R) Core(TM) i7 CPU 920 @ 2.67GHz and Ati Radeon HD4800 series Graphics card. (also installed the latest version of the GC drivers, but these have not been renewed since 2013 :x)

Also note that I have been in contact with the helpdesk yesterday and all morning, unfortunetly without any luck.

Could you check if you can run beta1 of the 2.4.0, this was the last version which opend normally..?

Hi @Koekoek3D, yes I have seen that there are other people who have the same problem as me.
Also I can no longer update the video card because it has been out of production for a long time.
Some time ago I tried the beta but I don't remember if it was the beta1 and that worked great
The only solution where this works is to uninstall the video card drivers ...
I use bootcamp on a 2009 27 "iMac

@Gabri988
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Gabri988 commented Dec 23, 2021 •
edited

@bubnikv I have deleted that folder many times and it still doesn't work

@Gabri988
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@bubnikv @Koekoek3D I confirm that the alpha1 version of prusaslicer 2.4 works correctly
Cattura2

@Koekoek3D
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Kindly also verify that beta1 works and that the issue starts with beta2 (and onwards..)

Maybe we both are facing this issue because of the "old" ATI graphic card..

For whatever it is worth:
2021-12-23 13_53_57-Window

@bubnikv
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bubnikv commented Dec 23, 2021 via email

@n8bot
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n8bot commented Dec 23, 2021 •
edited

Could it be related to this commit? 4d20171

It seems like a significant change, it involves OpenGL, and it appears in beta2, but not beta1.

@Gabri988
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@Koekoek3D Amd I have always hated it as a brand

@KurtTrappschuh
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Hi,

I have exactly the same problem, no text on the splash screen und the programm closes after a couple of seconds.
Old PC, Core2Quad CPU, ATI Radeon HD 4300/4500.
Works fine with Beta 1, does not work with Beta 4 and newer (Beta 2 and 3 never tried).

But:

All Versions (including final 2.4) work fine if I start them with Administrator Priviledges !

Any ideas ...

@Gabri988
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It doesn't work for me even if I start it with administrator privileges

I am hoping for a change from the developers, because if a beta version works I don't see why the final 2.4 shouldn't be done

@sarvenn
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sarvenn commented Dec 25, 2021

Beta 1 is the latest working version. Newer versions and final release does not open.
My previous PS version was 2.3.3 final release.

PrusaSlicer
Version: 2.4.0-beta1+win64
Build: PrusaSlicer-2.4.0-beta1+win64-202110251333

Operating System: Windows
System Architecture: 64 bit
Windows Version: Windows 10 (build 19042), 64-bit edition
Total RAM size [MB]: 4,293MB
OpenGL installation
GL version: 3.3.11672 Compatibility Profile Context
Vendor: ATI Technologies Inc.
Renderer: ATI Mobility Radeon HD 3650
GLSL version: 3.30

Installed extensions: GL_AMDX_debug_output GL_AMDX_vertex_shader_tessellator GL_AMD_conservative_depth GL_AMD_debug_output GL_AMD_depth_clamp_separate GL_AMD_draw_buffers_blend GL_AMD_name_gen_delete GL_AMD_performance_monitor GL_AMD_pinned_memory GL_AMD_sample_positions GL_AMD_shader_stencil_export GL_AMD_vertex_shader_tessellator GL_ARB_ES2_compatibility GL_ARB_base_instance GL_ARB_blend_func_extended GL_ARB_color_buffer_float GL_ARB_compressed_texture_pixel_storage GL_ARB_conservative_depth GL_ARB_copy_buffer GL_ARB_depth_buffer_float GL_ARB_depth_clamp GL_ARB_depth_texture GL_ARB_draw_buffers GL_ARB_draw_buffers_blend GL_ARB_draw_elements_base_vertex GL_ARB_draw_instanced GL_ARB_explicit_attrib_location GL_ARB_fragment_coord_conventions GL_ARB_fragment_program GL_ARB_fragment_program_shadow GL_ARB_fragment_shader GL_ARB_framebuffer_object GL_ARB_framebuffer_sRGB GL_ARB_geometry_shader4 GL_ARB_get_program_binary GL_ARB_half_float_pixel GL_ARB_half_float_vertex GL_ARB_imaging GL_ARB_instanced_arrays GL_ARB_internalformat_query GL_ARB_map_buffer_alignment GL_ARB_map_buffer_range GL_ARB_multisample GL_ARB_multitexture GL_ARB_occlusion_query GL_ARB_occlusion_query2 GL_ARB_pixel_buffer_object GL_ARB_point_parameters GL_ARB_point_sprite GL_ARB_provoking_vertex GL_ARB_sampler_objects GL_ARB_seamless_cube_map GL_ARB_separate_shader_objects GL_ARB_shader_bit_encoding GL_ARB_shader_objects GL_ARB_shader_precision GL_ARB_shader_stencil_export GL_ARB_shader_texture_lod GL_ARB_shading_language_100 GL_ARB_shading_language_420pack GL_ARB_shading_language_packing GL_ARB_shadow GL_ARB_shadow_ambient GL_ARB_sync GL_ARB_texture_border_clamp GL_ARB_texture_buffer_object GL_ARB_texture_buffer_object_rgb32 GL_ARB_texture_compression GL_ARB_texture_compression_rgtc GL_ARB_texture_cube_map GL_ARB_texture_env_add GL_ARB_texture_env_combine GL_ARB_texture_env_crossbar GL_ARB_texture_env_dot3 GL_ARB_texture_float GL_ARB_texture_mirrored_repeat GL_ARB_texture_multisample GL_ARB_texture_non_power_of_two GL_ARB_texture_rectangle GL_ARB_texture_rg GL_ARB_texture_rgb10_a2ui GL_ARB_texture_snorm GL_ARB_texture_storage GL_ARB_timer_query GL_ARB_transform_feedback2 GL_ARB_transform_feedback3 GL_ARB_transform_feedback_instanced GL_ARB_transpose_matrix GL_ARB_uniform_buffer_object GL_ARB_vertex_array_bgra GL_ARB_vertex_array_object GL_ARB_vertex_buffer_object GL_ARB_vertex_program GL_ARB_vertex_shader GL_ARB_vertex_type_2_10_10_10_rev GL_ARB_viewport_array GL_ARB_window_pos GL_ATI_draw_buffers GL_ATI_envmap_bumpmap GL_ATI_fragment_shader GL_ATI_meminfo GL_ATI_separate_stencil GL_ATI_texture_compression_3dc GL_ATI_texture_env_combine3 GL_ATI_texture_float GL_ATI_texture_mirror_once GL_EXT_abgr GL_EXT_bgra GL_EXT_bindable_uniform GL_EXT_blend_color GL_EXT_blend_equation_separate GL_EXT_blend_func_separate GL_EXT_blend_minmax GL_EXT_blend_subtract GL_EXT_compiled_vertex_array GL_EXT_copy_buffer GL_EXT_copy_texture GL_EXT_direct_state_access GL_EXT_draw_buffers2 GL_EXT_draw_instanced GL_EXT_draw_range_elements GL_EXT_fog_coord GL_EXT_framebuffer_blit GL_EXT_framebuffer_multisample GL_EXT_framebuffer_object GL_EXT_framebuffer_sRGB GL_EXT_geometry_shader4 GL_EXT_gpu_program_parameters GL_EXT_gpu_shader4 GL_EXT_histogram GL_EXT_multi_draw_arrays GL_EXT_packed_depth_stencil GL_EXT_packed_float GL_EXT_packed_pixels GL_EXT_pixel_buffer_object GL_EXT_point_parameters GL_EXT_provoking_vertex GL_EXT_rescale_normal GL_EXT_secondary_color GL_EXT_separate_specular_color GL_EXT_shadow_funcs GL_EXT_stencil_wrap GL_EXT_subtexture GL_EXT_texgen_reflection GL_EXT_texture3D GL_EXT_texture_array GL_EXT_texture_buffer_object GL_EXT_texture_compression_latc GL_EXT_texture_compression_rgtc GL_EXT_texture_compression_s3tc GL_EXT_texture_cube_map GL_EXT_texture_edge_clamp GL_EXT_texture_env_add GL_EXT_texture_env_combine GL_EXT_texture_env_dot3 GL_EXT_texture_filter_anisotropic GL_EXT_texture_integer GL_EXT_texture_lod GL_EXT_texture_lod_bias GL_EXT_texture_mirror_clamp GL_EXT_texture_object GL_EXT_texture_rectangle GL_EXT_texture_sRGB GL_EXT_texture_sRGB_decode GL_EXT_texture_shared_exponent GL_EXT_texture_snorm GL_EXT_texture_storage GL_EXT_texture_swizzle GL_EXT_timer_query GL_EXT_transform_feedback GL_EXT_vertex_array GL_EXT_vertex_array_bgra GL_IBM_texture_mirrored_repeat GL_KTX_buffer_region GL_NV_blend_square GL_NV_conditional_render GL_NV_copy_depth_to_color GL_NV_copy_image GL_NV_explicit_multisample GL_NV_float_buffer GL_NV_half_float GL_NV_primitive_restart GL_NV_texgen_reflection GL_NV_texture_barrier GL_SGIS_generate_mipmap GL_SGIS_texture_edge_clamp GL_SGIS_texture_lod GL_SUN_multi_draw_arrays GL_WIN_swap_hint WGL_EXT_swap_control

@nafisca
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nafisca commented Dec 26, 2021

I have same problem on an older Dell XPS-420 running Windows 10 Pro. It has an ATI Radeon HD 2400 Pro and 2 quad cpu's q6600@2.4Ghz.

@KurtTrappschuh
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I possibly forgot one important information:

Starting the installed Version 2.4.0 with Administrator Privileges does not work on my PC.
Only the "portable" Versions (from the zip files) start fine with "Run as Administrator". At least Beta4, RC2 and final 2.4.0.

Here my System Information:

PrusaSlicer
Version: 2.4.0+win64
Build: PrusaSlicer-2.4.0+win64-202112211614

Operating System: Windows
System Architecture: 64 bit
Windows Version: Windows 10 (build 19044), 64-bit edition
Total RAM size [MB]: 8,589MB
OpenGL installation
GL version: 3.3.11672 Compatibility Profile Context
Vendor: ATI Technologies Inc.
Renderer: ATI Radeon HD 4300/4500 Series
GLSL version: 3.30

Installed extensions: GL_AMDX_debug_output GL_AMDX_vertex_shader_tessellator GL_AMD_conservative_depth GL_AMD_debug_output GL_AMD_depth_clamp_separate GL_AMD_draw_buffers_blend GL_AMD_name_gen_delete GL_AMD_performance_monitor GL_AMD_pinned_memory GL_AMD_sample_positions GL_AMD_seamless_cubemap_per_texture GL_AMD_shader_stencil_export GL_AMD_texture_cube_map_array GL_AMD_texture_texture4 GL_AMD_vertex_shader_tessellator GL_ARB_ES2_compatibility GL_ARB_base_instance GL_ARB_blend_func_extended GL_ARB_color_buffer_float GL_ARB_compressed_texture_pixel_storage GL_ARB_conservative_depth GL_ARB_copy_buffer GL_ARB_depth_buffer_float GL_ARB_depth_clamp GL_ARB_depth_texture GL_ARB_draw_buffers GL_ARB_draw_buffers_blend GL_ARB_draw_elements_base_vertex GL_ARB_draw_instanced GL_ARB_explicit_attrib_location GL_ARB_fragment_coord_conventions GL_ARB_fragment_program GL_ARB_fragment_program_shadow GL_ARB_fragment_shader GL_ARB_framebuffer_object GL_ARB_framebuffer_sRGB GL_ARB_geometry_shader4 GL_ARB_get_program_binary GL_ARB_half_float_pixel GL_ARB_half_float_vertex GL_ARB_imaging GL_ARB_instanced_arrays GL_ARB_internalformat_query GL_ARB_map_buffer_alignment GL_ARB_map_buffer_range GL_ARB_multisample GL_ARB_multitexture GL_ARB_occlusion_query GL_ARB_occlusion_query2 GL_ARB_pixel_buffer_object GL_ARB_point_parameters GL_ARB_point_sprite GL_ARB_provoking_vertex GL_ARB_sample_shading GL_ARB_sampler_objects GL_ARB_seamless_cube_map GL_ARB_separate_shader_objects GL_ARB_shader_bit_encoding GL_ARB_shader_objects GL_ARB_shader_precision GL_ARB_shader_stencil_export GL_ARB_shader_texture_lod GL_ARB_shading_language_100 GL_ARB_shading_language_420pack GL_ARB_shading_language_packing GL_ARB_shadow GL_ARB_shadow_ambient GL_ARB_sync GL_ARB_texture_border_clamp GL_ARB_texture_buffer_object GL_ARB_texture_buffer_object_rgb32 GL_ARB_texture_compression GL_ARB_texture_compression_rgtc GL_ARB_texture_cube_map GL_ARB_texture_cube_map_array GL_ARB_texture_env_add GL_ARB_texture_env_combine GL_ARB_texture_env_crossbar GL_ARB_texture_env_dot3 GL_ARB_texture_float GL_ARB_texture_gather GL_ARB_texture_mirrored_repeat GL_ARB_texture_multisample GL_ARB_texture_non_power_of_two GL_ARB_texture_query_lod GL_ARB_texture_rectangle GL_ARB_texture_rg GL_ARB_texture_rgb10_a2ui GL_ARB_texture_snorm GL_ARB_texture_storage GL_ARB_timer_query GL_ARB_transform_feedback2 GL_ARB_transform_feedback3 GL_ARB_transform_feedback_instanced GL_ARB_transpose_matrix GL_ARB_uniform_buffer_object GL_ARB_vertex_array_bgra GL_ARB_vertex_array_object GL_ARB_vertex_buffer_object GL_ARB_vertex_program GL_ARB_vertex_shader GL_ARB_vertex_type_2_10_10_10_rev GL_ARB_viewport_array GL_ARB_window_pos GL_ATI_draw_buffers GL_ATI_envmap_bumpmap GL_ATI_fragment_shader GL_ATI_meminfo GL_ATI_separate_stencil GL_ATI_texture_compression_3dc GL_ATI_texture_env_combine3 GL_ATI_texture_float GL_ATI_texture_mirror_once GL_EXT_abgr GL_EXT_bgra GL_EXT_bindable_uniform GL_EXT_blend_color GL_EXT_blend_equation_separate GL_EXT_blend_func_separate GL_EXT_blend_minmax GL_EXT_blend_subtract GL_EXT_compiled_vertex_array GL_EXT_copy_buffer GL_EXT_copy_texture GL_EXT_direct_state_access GL_EXT_draw_buffers2 GL_EXT_draw_instanced GL_EXT_draw_range_elements GL_EXT_fog_coord GL_EXT_framebuffer_blit GL_EXT_framebuffer_multisample GL_EXT_framebuffer_object GL_EXT_framebuffer_sRGB GL_EXT_geometry_shader4 GL_EXT_gpu_program_parameters GL_EXT_gpu_shader4 GL_EXT_histogram GL_EXT_multi_draw_arrays GL_EXT_packed_depth_stencil GL_EXT_packed_float GL_EXT_packed_pixels GL_EXT_pixel_buffer_object GL_EXT_point_parameters GL_EXT_provoking_vertex GL_EXT_rescale_normal GL_EXT_secondary_color GL_EXT_separate_specular_color GL_EXT_shadow_funcs GL_EXT_stencil_wrap GL_EXT_subtexture GL_EXT_texgen_reflection GL_EXT_texture3D GL_EXT_texture_array GL_EXT_texture_buffer_object GL_EXT_texture_compression_latc GL_EXT_texture_compression_rgtc GL_EXT_texture_compression_s3tc GL_EXT_texture_cube_map GL_EXT_texture_edge_clamp GL_EXT_texture_env_add GL_EXT_texture_env_combine GL_EXT_texture_env_dot3 GL_EXT_texture_filter_anisotropic GL_EXT_texture_integer GL_EXT_texture_lod GL_EXT_texture_lod_bias GL_EXT_texture_mirror_clamp GL_EXT_texture_object GL_EXT_texture_rectangle GL_EXT_texture_sRGB GL_EXT_texture_sRGB_decode GL_EXT_texture_shared_exponent GL_EXT_texture_snorm GL_EXT_texture_storage GL_EXT_texture_swizzle GL_EXT_timer_query GL_EXT_transform_feedback GL_EXT_vertex_array GL_EXT_vertex_array_bgra GL_IBM_texture_mirrored_repeat GL_KTX_buffer_region GL_NV_blend_square GL_NV_conditional_render GL_NV_copy_depth_to_color GL_NV_copy_image GL_NV_explicit_multisample GL_NV_float_buffer GL_NV_half_float GL_NV_primitive_restart GL_NV_texgen_reflection GL_NV_texture_barrier GL_SGIS_generate_mipmap GL_SGIS_texture_edge_clamp GL_SGIS_texture_lod GL_SUN_multi_draw_arrays GL_WIN_swap_hint WGL_EXT_swap_control

@bubnikv
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bubnikv commented Dec 27, 2021 via email

@KurtTrappschuh
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That does not make a difference.
In a normal command line window it crashes the usual way.
In a command line window with Administrator Priveledges ist starts and then the configuration assistant shows up (like expected).

Is there a log file somewhere ?

@bubnikv
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bubnikv commented Dec 27, 2021 via email

@KurtTrappschuh
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Here the logfile.
First attempt in a normal console window, second in a console window with administrator priviledges.
Version 2.4.0 "portable".
First attempt ends after a couple of seconds,
Second attempt runs fine.
I hope, there is somethin in that you can use.

Logfile.txt

@bubnikv
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bubnikv commented Jan 3, 2022

@KurtTrappschuh

[2022-01-03 11:22:55.962341] [0x00001d8c] [debug]   boost::filesystem::permisions before copy error message (this could be irrelevant message based on file system): Das System kann die angegebene Datei nicht finden

This looks suspicious.

Do you think you can manage to monitor file openings with
https://docs.microsoft.com/en-us/sysinternals/downloads/procmon
to find out on which the boost::filesystem::permissions fail?

@Gabri988
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Gabri988 commented Jan 3, 2022

Today I was able to open prusa-slicer-console with admin privileges and it works perfectly

@Gabri988
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Gabri988 commented Jan 3, 2022

I didn't understand how to generate a log

@bubnikv
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bubnikv commented Jan 3, 2022 •
edited

These are some builds between beta1 and beta2. Would you please test which work and which don't? There were 250 commits between beta1 and beta2 and bisecting the interval helps us to identify the offending change.

https://prusaslicer:slicer@slicerbuilds.prusa3d.com/files/PrusaSlicer-2.4.0-beta1+80-win64-g69b7fac01-202111080013.zip
https://prusaslicer:slicer@slicerbuilds.prusa3d.com/files/PrusaSlicer-2.4.0-beta1+131-win64-g8369bd86f-202111120013.zip
https://prusaslicer:slicer@slicerbuilds.prusa3d.com/files/PrusaSlicer-2.4.0-beta1+164-win64-g3c4095cec-202111151201.zip
https://prusaslicer:slicer@slicerbuilds.prusa3d.com/files/PrusaSlicer-2.4.0-beta1+210-win64-g1b7975639-202111220013.zip

You may need to enter

user prusaslicer
password slicer

if a login window opens

Thank you.

@Koekoek3D
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Non of the 4 beta1 versions work for me.. only the beta1 version which can be downloaded here.

@bubnikv
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bubnikv commented Jan 3, 2022

These are builds between beta1 and beta1+80. Would you please test these?

https://prusaslicer:slicer@slicerbuilds.prusa3d.com/files/PrusaSlicer-2.4.0-beta1+15-win64-g145f0489b-202110270657.zip
https://prusaslicer:slicer@slicerbuilds.prusa3d.com/files/PrusaSlicer-2.4.0-beta1+25-win64-g93e91bcac-202110272316.zip
https://prusaslicer:slicer@slicerbuilds.prusa3d.com/files/PrusaSlicer-2.4.0-beta1+45-win64-g73af0ed33-202111020854.zip
https://prusaslicer:slicer@slicerbuilds.prusa3d.com/files/PrusaSlicer-2.4.0-beta1+63-win64-gc8ff0de27-202111040013.zip

@bubnikv bubnikv mentioned this issue Jan 3, 2022
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@Koekoek3D
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I can confirm that all of these beta1 (15/63) work!

@KurtTrappschuh
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Hi bubnikv,

beta1+63 works the normal way,
beta1+80 only starts with administrator Priviledges

Somewhere between 63 and 80 ...

For the test with Process Monitor I will need a bit more time.

Thanks

@bubnikv
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bubnikv commented Jan 3, 2022

Do you guys think you can track the Win32 API calls and their failure codes with

https://docs.microsoft.com/en-us/sysinternals/downloads/procmon

and provide us with the logs? We hope to find the Win32 API call that fails if not run in administrator mode.

I think it makes the most sense to test with the final. Thank you.

@bubnikv
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bubnikv commented Jan 3, 2022

Capturing the Win32 API calls with procmon is likely the easiest way to debug the issue. If that does not work, we will have to produce a special build with logging the application start up progress to find out what offenses your Windows.

By the way I just created a non-admin account on my Windows 11 box and PrusaSlicer starts just fine there.

@KurtTrappschuh
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Hi bubnikv,
Logfile.zip

that is done with 2.4.0 with prusa-slicer-console.exe --loglevel=9 (to have timestamps).
A couple of secons before I started recording with ProcessMonitor.

I hope that helps a bit ...

Thanks

@Gabri988
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Gabri988 commented Jan 3, 2022

@KurtTrappschuh can I ask you the procedure on how you generated the logfile on winodws? thank you

Excuse my ignorance

@KurtTrappschuh
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Hi Gabri988,

I am not sure if I recorded the data that bubnikv wants.
But let's try:

  • download ProcessMonitor

  • unzip it

  • click with right mouse button on "Procmon64.exe" and "Start as Administrator"

  • you immideately get thousands of lines per second

  • deactivate recording with the "Capture" Icon (3rd from left)

  • delete the list with the "Clear" Icon

  • prepare the Start of Prusa Slicer 2.4.0

  • start "Capture" and start Prusa Slicer

  • when Prusa Slicer is gone stop "Capture"

  • you now can clean the list from unwanted entries with right click "exclude 'xxx.xxx'" (optional)

  • "Save" (Native Process Monitor Format), I hope that is ok (I did not change the default settings)

Again, I am not sure if that produces what bubnikv wants.

Have fun ;-)

@n8bot
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n8bot commented Jan 3, 2022 •
edited

@bubnikv perhaps this is related to this: #7546

Since it is related to dark mode. It seems to be the NppDarkMode::InitDarkMode() call that is causing the problem.

That is exactly the function, iirc, that got broken with the 21H2 update. Compile a version with the patched wxwidgets found here: https://github.com/n8bot/PrusaSlicer/releases/download/wxpatchtest/v3.1.4-n8patched.zip

I definitely could be wrong but it seems possibly related with all the info.

Cherry-pick this commit for maximum convenience: n8bot@31997ae

The only change made to the wxWidgets code is the darkmode.h from NPP, copied from their commit: notepad-plus-plus/notepad-plus-plus@dc082ba

@n8bot
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n8bot commented Jan 4, 2022 •
edited

Upon closer inspection. it seems very unlikely that the simple version check fix will alleviate this problem. Either the if statement returns true or not -- there should be no reason the app would crash merely for that.

Though, I suppose that there could be a problem later on, due to the false-returned version check, that happens for configurations other than the one I'm using. E.g., Win10 home vs professional. If some other dark mode function later on relies on the InitDarkMode function being successfully fully called, then yeah...

@bubnikv
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bubnikv commented Jan 4, 2022

@KurtTrappschuh

Thanks Kurt for the log.

At the end of the day, we were able to reproduce the issue on one Windows 11 computer when connected over remote desktop. It does exactly what you have described, it crashes when opening a splashscreen. If executed with administrator rights, it does not crash.

It crashes due to recursive call somewhere in the new Windows dark mode support. We are on it.

@Gabri988
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Gabri988 commented Jan 4, 2022

Thanks you very much @KurtTrappschuh for helping me generate the log file.
Logfile prusaslicer.zip

@bubnikv
I updated my windows 10 home to the PRO version. And I found that when working remotely from the pc, prusaslicer 2.4 final starts up without problems

@bubnikv
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bubnikv commented Jan 4, 2022

@YuSanka will provide you soon with a PrusaSlicer.dll to test whether it fixes your start-up issue. We believe it should work.

@YuSanka
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YuSanka commented Jan 4, 2022

Please try to replace this DLL in your "...\PrusaSlicer-2.4.0+win64" folder and run the "prusa-slicer.exe"
PrusaSlicer.zip

@Gabri988
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Gabri988 commented Jan 4, 2022

Now works! Thank you so much guys @YuSanka @bubnikv

@KurtTrappschuh
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It also works fine on my PC, on the "portable" Version and also on the installed Version.

Many thanks for all who were involved in this fix.
Kurt

@Koekoek3D
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Yeah!! Great work guys, it works perfectly =)

Thanks a million!

YuSanka added a commit to prusa3d/wxWidgets that referenced this issue Jan 4, 2022
@YuSanka
Deleted code that caused an endless loop of WM_NCACTIVATE calls and, …
73f029a 
…as a result, the application crashed on startup.

(see prusa3d/PrusaSlicer#7574)
 + Allow dark mode for all Windows builds older then Windows 10 version 2004
@n8bot
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n8bot commented Jan 4, 2022

Holy crap I was right! Well, I mean, partially... on my second guess. lol.

@fpikus
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fpikus commented Jan 4, 2022

I redownloaded the installer and it ran fine. So did the installer I downloaded from prusa3d.com

@nafisca
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nafisca commented Jan 5, 2022 via email

@tobiaslive
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tobiaslive commented Jan 6, 2022 •
edited

Please try to replace this DLL in your "...\PrusaSlicer-2.4.0+win64" folder and run the "prusa-slicer.exe" PrusaSlicer.zip

yes it works

@bubnikv bubnikv mentioned this issue Jan 7, 2022
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@sarvenn
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sarvenn commented Jan 8, 2022

Please try to replace this DLL in your "...\PrusaSlicer-2.4.0+win64" folder and run the "prusa-slicer.exe" PrusaSlicer.zip

Worked on me as well. Thanks mate.

@bubnikv bubnikv mentioned this issue Jan 10, 2022
Closed
@bubnikv
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bubnikv commented Jan 27, 2022

Fixed with prusa3d/wxWidgets@73f029a
The fix will be released with PrusaSlicer 2.4.1-beta1.

@bubnikv bubnikv closed this as completed Jan 27, 2022
@bubnikv bubnikv mentioned this issue Jan 31, 2022
Closed
YuSanka added a commit to prusa3d/wxWidgets that referenced this issue Jun 7, 2022
@YuSanka
Deleted code that caused an endless loop of WM_NCACTIVATE calls and, …
5412ac1 
…as a result, the application crashed on startup.

(see prusa3d/PrusaSlicer#7574)
 + Allow dark mode for all Windows builds older then Windows 10 version 2004
YuSanka added a commit to prusa3d/wxWidgets that referenced this issue Jul 25, 2022
@YuSanka
Deleted code that caused an endless loop of WM_NCACTIVATE calls and, …
2fbf6c9 
…as a result, the application crashed on startup.

(see prusa3d/PrusaSlicer#7574)
 + Allow dark mode for all Windows builds older then Windows 10 version 2004
@Rauchbier87
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V2.5.0 doesn't seem work on windows either

@stepikovo
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@Rauchbier87 please provide us with more information, screenshots, error messages, system info etc.

@BloodSteyn
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Ok, so this might be related. I just downloaded the latest 2.5.2 and it wouldn't open either. Just splash, and gone... no trace in Task Manager either, just vanished without opening.
Found this thread while googling it, and then I tried something that has in the past prevented other apps from opening; I closed MSI Afterburner, and lo and behold, it opened without any issues.
Might be worth a shot if anyone else comes across my comment.

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