Charts still not appearing in report pages

[scandella]

Hi,
Using Campaign 2.5.5 with Craft 4.3.10, charts are nowhere to be seen in the report pages.
Also, the active contact list is empty even if the stats show some contact activity like "Read" or "Click".
I'll be happy to send any log that can help you help me.

Thanks.

[bencroker]

Just to be sure can you please double check that you’re running Campaign 2.5.5 and perhaps clear the caches to make sure everything is updated?

[scandella]

Hi,
I can confirm that the plugin version is 2.5.5.
I've just re-cleared the caches and the issue is still there. On both local and production environment.

Best,

[bencroker]

It looks like the stats are out of sync as a 104% open rate makes no sense. Can you try running the following command locally and then check what changes in the report page?

php craft campaign/reports/sync

[scandella]

Ok, I've just run the command and now the stats are almost empty.
Still no graph.

[bencroker]

Ok, so now it explains why the chart is empty, since there were no actual opens. Did you pull only some database tables down from production or any clues as to why things got so out of sync?

[scandella]

I have no idea!

I've just send two new campaigns with the same newsletter to my self, so now I can see my two "read" in the stats, but still no graph and the contact activity list is still empty.

Should I send you the database?

[bencroker]

Before you do, can you check the browser console for errors?

[scandella]

Seem to me that there is nothing relevant in the browser console log. Just one 404 error to a CSS assets folder. Nothing else appears.

[bencroker]

In that case please do send a copy of your database and composer.json file to info@putyourlightson.com and I’ll take a closer look.

[bencroker]

I replicated your setup locally and ran php craft campaign/reports/sync. The campaign now has zero opens, which explains why no chart is displayed. If you open the report for the one campaign that does have opens (/admin/campaign/reports/campaigns/181349) then the chart appears. Can you please confirm this on your end?

[scandella]

Ben,
I confirm you are right for this particular campaign.
But I just did the following action: create a new newsletter, create a new campaign with this newsletter, send it to myself, check the report: the chart does not show, although the "click" and "read" are set to one. Also, the active contact list is empty even if the stats show one contact activity.

[bencroker]

Hmm, have you by any chance enabled anonymous tracking via the enableAnonymousTracking config setting? If so then Campaign will not track individual opens and clicks.

[bencroker]

I’m almost certain that enableAnonymousTracking is causing the issues you are experiencing, which points to a few possible approaches to improving the user experience when anonymous tracking is enabled.

1. Unlink those stats so that the empty page cannot be reached. The campaign/reports/sync command needs to be tweaked in this case, so as to not clear out the stats when run.
2. Keep the records of opens and clicks, but remove the association with specific contacts.
3. Keep the records of opens and clicks, as well as the association with specific contacts, but redact the contacts in the reports.

My initial feeling is that approach 2 would be best, since it preserves the most data yet maintains true anonymous tracking, and also resolves the campaign/reports/sync command issue. But I’ll explore this in a bit more detail before making a decision and implementing.

[scandella]

Hi Ben,
Thanks for your answer.
You are right, "enableAnonymousTracking" was on.
Set it off display the graph and the detailled data for the new campaigns.
I agree with your solution #2, and maybe display a message "No data available because of the anonymous tracking settings" at the graph emplacement.
Also, maybe the wording of the settings itself should be more precise, something like: "enabled this settings will reduce the data available for tracking".
Anyway, no bug here, it's a feature!

Best,

[bencroker]

Yes, thanks for your thoughts, I’ll improve this for the next release.

[bencroker]

I ended up going with approach 1 in addition to messaging and various improvements in cdbe36b, for the next release. Thanks again for reporting this!

[scandella]

Well done. I'll push a PR for updating the new french translation, according to your changes.

[bencroker]

Excellent! There’s also #366 which would be good to have finished and merged for the 2.6.0 release.

[scandella]

Ben, I have a topic to suggest for the Campaign plugin, but it is so "fancy", that I don't want to pollute the GitHub project with it. I would like to have some settings for the "src/resources/images/launch.jpg" and "src/resources/images/launched.jpg", because I like to personalize them according to the general branding of the client. I mean, the default images are OK but they could be a little out of tone for some clients. So, right now, I have to restore my custom files after every update, that is why I like to have two fields for them in Settings. But I guess I'm the only one to have such eccentric wishes. Best,

Le 26 mars 2023 à 18:48, Ben Croker ***@***.***> a écrit : I ended up going with approach 1 in addition to messaging and various improvements in cdbe36b <cdbe36b>, for the next release. Thanks again for reporting this! — Reply to this email directly, view it on GitHub <#371 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/AAIQBQ34XFTNDJDHCE5ZMI3W6BXPJANCNFSM6AAAAAAVT34HEE>. You are receiving this because you authored the thread.

–––––––––––––– Cédric Scandella 21, rue du grand Prieuré 75011 Paris - France t. 33 1 43 64 08 56 / t. 33 6 12 17 24 58

[bencroker]

That’s a reasonable request, please create a new GitHub issue for it.

[bencroker]

Released in version 2.6.0.