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qBittorrent crashed silently #10692

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Jollfye opened this issue May 23, 2019 · 12 comments
Closed

qBittorrent crashed silently #10692

Jollfye opened this issue May 23, 2019 · 12 comments
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@Jollfye
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Jollfye commented May 23, 2019

Please provide the following information

qBittorrent version and Operating System

qb 4.1.6, win 10 1809 17763.529

If on linux, libtorrent and Qt version

(type here)

What is the problem

qb crashed silently, I saw this crash window when I woke up my pc from sleep and entered password, the crash window sometimes comes all white inside, sometimes with some error content but it's always frozen, can't copy anything from there, can't scroll, can't resize this window, the only way is to end qb process in Task Manager and start program again, too bad I can't provide full error, but it's all I can see when crashed. This error has been happening for me for long time already (half a year maybe? idk) but not so often as recently after 4.1.6 release installed, almost everyday as I wake up my pc.

What is the expected behavior

no crash whatsoever

Steps to reproduce

sleep and wake up pc? idk

Extra info(if any)

(type here)

scr-qb

@thalieht
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thalieht commented May 23, 2019

You screenshotted the useless part of the stacktrace. Better copy paste it if it happens again instead of taking a screenshot.

@Jollfye
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Jollfye commented May 23, 2019

You screenshotted the useless part of the stacktrace. Better copy paste it if it happens again instead of taking a screenshot.

@thalieht, well as I thought n u said it's a useless part I made a screen of but as I wrote when this crashed window appears it's frozen, I can't do anything with it, can't select text on it, the only way to close it is to end qb process and it's everytime like that, not a single time I had a possibility to select and copy crashed text, so what can I do here to help u investigate the issue?

@Jollfye
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Jollfye commented May 23, 2019

@thalieht, and concerning freezed crashed window, maybe u could somehow update this stacktrace system so that when there's a crash it writes this error to some log file before window shows up and freezes so I can't do anything with it, that (with log) way I at least could show u an error by copying it here or just by uploading that log file..

@thalieht
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Not much of a programmer myself. Thank you for the report and in that case i wouldn't worry about it, odds are it has been reported before but if you're really up to it: #5785 (comment)

@Jollfye
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Jollfye commented May 25, 2019

@thalieht, thanks for recommendation on how to catch a qb crash, was running debugger for 2 days, pc was sent to sleep then woken up at least 3 times, all this time qb n debugger were up n running and finally today when I left my pc no sleep and came back several hours later I saw debugger caught smth and qb was freezed in tray not answering on click, so as in instruction I entered commands and got this log, I hope it will help fix that crash.

qb-dbg.log

@thalieht
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Thanks! I'm not sure how to read it but it doesn't seem to crash inside qBt but in one of the libs used. Tagging @sledgehammer999 @Chocobo1 @glassez

@thalieht thalieht added the Crash label May 25, 2019
@Chocobo1
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Not entirely sure, I suspect arvidn/libtorrent#3839 might fix it, we'll see when v4.1.7 is out.

@iZN1337
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iZN1337 commented May 29, 2019

it's happening here as well, both of my windows laptops are doing that. pretty annoyed because the icon on the taskbar still shows up but I won't know until I hover over it.

@thalieht
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Is this fixed yet?

@thalieht thalieht added the Waiting info Waiting for participants to supply more info/fulfill template requirements label Feb 16, 2020
@Jollfye
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Jollfye commented Feb 17, 2020

qb didn't crash as described for quite some time already so for me I guess issue could be closed

@iZN1337
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iZN1337 commented Feb 17, 2020

Okay, I completely forgot to reply. Yep, I was receiving this issue and after the update has been resolved for me. Although not entirely sure which update was it.

@thalieht
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Thanks.

@thalieht thalieht removed the Waiting info Waiting for participants to supply more info/fulfill template requirements label Feb 17, 2020
@qbittorrent qbittorrent locked and limited conversation to collaborators Feb 28, 2021
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