Help doesn't open

[qgib]

Author Name: Jonathan Moules (Jonathan Moules)
Original Redmine Issue: 8398
Affected QGIS version: master

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This seems like quite a critical issue.

Pressing any of the "help" buttons doesn't open any help. I get a log message though:
@error starting help viewer[0]@ - level 1.

Windows weekly build - a13cdf8

[qgib]

Author Name: Matthias Kuhn (@m-kuhn)

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If this is confirmed, it's a blocker

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• priority_id was changed from Normal to Severe/Regression

[qgib]

Author Name: Salvatore Larosa (@slarosa)

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Not confirmed here, I also tested it on Windows XP (e3b8b41) and it works.

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• status_id was changed from Open to Feedback

[qgib]

Author Name: Jonathan Moules (Jonathan Moules)

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I'm using Windows 7, 64bit. It's a new install on a new machine that hasn't had QGIS installed on it before.

[qgib]

Author Name: Regis Haubourg (@haubourg)

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not reproduced here, windows 7 64 bit.
but I get a error message in qgis.org site, the url seems deprecated.

[qgib]

Author Name: Jonathan Moules (Jonathan Moules)

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Does it require internet access to work? My QGIS doesn't have internet access.

[qgib]

Author Name: Giovanni Manghi (@gioman)

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Jonathan Moules wrote:

Does it require internet access to work? My QGIS doesn't have internet access.

"help content" (shortcut f1) opens a web page, in a browser.

[qgib]

Author Name: Nathan Woodrow (@NathanW2)

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I can't confirm here too. Opens http://docs.qgis.org/2.0/html/en/docs/user_manual/ for me.

[qgib]

Author Name: Jonathan Moules (Jonathan Moules)

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Giovanni Manghi wrote:

Jonathan Moules wrote:

Does it require internet access to work? My QGIS doesn't have internet access.

"help content" (shortcut f1) opens a web page, in a browser.

Yep, that works for me, but it's not the error I'm reporting.

The failure is the dialog specific help buttons. So "Add Oracle Tables" -> Help fails. "Add Layers from a Server" (WMS/WMTS) - Help fails. Every one of them that I've tried fails.

[qgib]

Author Name: Giovanni Manghi (@gioman)

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The failure is the dialog specific help buttons. So "Add Oracle Tables" -> Help fails. "Add Layers from a Server" (WMS/WMTS) - Help fails. Every one of them that I've tried fails.

they all work fine here, on both Linux and Windows.

[qgib]

Author Name: Rémi Bovard (@rbovard)

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Confirmed here

Error starting help viewer [0]

On weekly a13cdf8 - Win7 32 bits

[qgib]

Author Name: Salvatore Larosa (@slarosa)

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Please, could you try with a more updated weekly package or better, if possible, with the latest master ?

[qgib]

Author Name: Rémi Bovard (@rbovard)

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Always the same error with the latest weekly 7748102

[qgib]

Author Name: Nathan Woodrow (@NathanW2)

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Can't confirm here. Opens the help viewer as expected.

[qgib]

Author Name: Nathan Woodrow (@NathanW2)

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Can we get an update on this Jonathan using the latest master.

[qgib]

Author Name: Jonathan Moules (Jonathan Moules)

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I can't install the master, only the weeklies. I guess I can do that tomorrow as it hasn't been built yet.

[qgib]

Author Name: Salvatore Larosa (@slarosa)

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Jonathan Moules wrote:

I can't install the master, only the weeklies. I guess I can do that tomorrow as it hasn't been built yet.

Could you try to rename path/to/application/QGIS Weekly to path/to/application/QGIS_Weekly ?
or at least to strip the spaces into your app path ? This trick has worked for me although it is very strange !
wainting for the fix, you can choose an own path without spaces when you install the weekly package!

Also, I am not sure whether using escaped quotes would solve the problem:

diff --git a/src/core/qgscontexthelp.cpp b/src/core/qgscontexthelp.cpp
index b259032..3a743c5 100644
--- a/src/core/qgscontexthelp.cpp
+++ b/src/core/qgscontexthelp.cpp
@@ -73,7 +73,7 @@ QProcess *QgsContextHelp::start()
   }
 #endif
 
-  process->start( helpPath );
+  process->start( "\\"" + helpPath + "\\"" );
 
   return process;
 }

[qgib]

Author Name: Rémi Bovard (@rbovard)

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It worked !

I installed latest weekly in @C:\Temp\QGIS_Weekly@

[qgib]

Author Name: Jonathan Moules (Jonathan Moules)

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It seems like in a bout of stupidity, our corporate network has now blocked the download of .exe files so I can't even download the new QGIS weekly. sigh

However I can confirm using the a13cdf8 that renaming to "QGIS_Weekly" from "QGIS Weekly" does resolve the issue.

[qgib]

Author Name: Andreas Neumann (@andreasneumann)

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Works fine for me. However, some of the help content is very outdated. E.g. the help for layer properties talks about 7 tabs, but there are 10 and it is really completely outdated.

Wasn't the idea that we jump directly to the corresponding section in the online help?

[qgib]

Author Name: Jürgen Fischer (@jef-n)

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Fixed in changeset "58b79108ea91cc6f34e2a71987ea65c254aefe7c".

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• status_id was changed from Feedback to Closed