This repository is a collection of code snippets for working with different parts of Amazon Connect. The snippets are organized by language. There's an additional collection of projects that come with associated CloudFormation templates and Contact Flows in the projects/ directory.
We currently have snippets in:
- Python under python/
- Java under java/
- DotNet (C#) under dotnet/
- Javascript under javascript/
- Go under go/
- PowerShell powershell/
Feel free to add more languages. Please follow the requirements in each subdirectory README.
| Name | Description | Links |
|---|---|---|
| Outbound Dial | Uses the StartOutboundVoiceContact API to call a number. | Java DotNet Go |
| Holiday Check | Can be used to check for holidays in a contact flow | Python |
| Sync Instance User Data | Can be used to sync basic user information from one instance to another instance | Python |
| Lex Default Intent Function | pass the utterance used in Lex on default intent to a contact attribute in connect | Python |
| Get Available Agents | Uses the GetCurrentMetricData API to get all available agents in a queue | Go |
| Add Connect User | Add a new user to Amazon Connect | PowerShell |
| Multi Account / Multi Instance Metric Collection | Collect metrics from multiple accounts | Python |
| Restrict Deskphone in CCP | Enforce deskphone settings with javascript in the CCP | Javascript |
| Remote Control Center | Centrally manage prompts and routing configurations in DynamoDB | Python |
| Contact Flow Helper | A single AWS Lambda function which provides a set of basic math and text tools to help manipulate data in contact flows | Python |
| Name | Description | Links |
|---|---|---|
| Context Routing | Uses CTR processing, Lambda, and DynamoDB to track IVR task completion and return callers to incomplete tasks | CloudFormation |
| SCV-CrossAccountSMS | Uses Lambda and cross account permissions to allow Salesforce Service Cloud Voice provisioned Amazon Connect instances to utilize SNS to send SMS messages. | CloudFormation |
Make sure the .gitignore per language is applied.
Make sure your snippet has no external dependencies.
Make sure your snippet is self contained.
InstanceId:c2e9dc6f-3f69-40e2-b0ec-f78d0c62bee6ContactFlowId:ae4e2be3-5541-4c57-9738-217052e61eb3DestinationPhoneNumber:+12065550101SourcePhoneNumber:+12065550100