/
Cisco Enhancer.au3
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Cisco Enhancer.au3
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#Region ;**** Directives created by AutoIt3Wrapper_GUI ****
#AutoIt3Wrapper_Icon=cisco.ico
#AutoIt3Wrapper_Res_Comment=Cisco Enhancer
#AutoIt3Wrapper_Res_Description=Cisco Enhancer. CTI & Finesse add-on
#AutoIt3Wrapper_Res_Fileversion=1.1.0.0
#AutoIt3Wrapper_Res_LegalCopyright=Created by Robert Maehl
#AutoIt3Wrapper_Res_Language=1033
#EndRegion ;**** Directives created by AutoIt3Wrapper_GUI ****
#include <File.au3>
#include <Array.au3>
#include <WinAPIEx.au3>
#include <TrayConstants.au3>
#include <GUIConstantsEx.au3>
#include <ButtonConstants.au3>
#include <MsgBoxConstants.au3>
#include <StringConstants.au3>
#include <WindowsConstants.au3>
#include ".\Includes\FinesseUser.au3"
#include ".\Includes\FinesseDialog.au3"
#include ".\Includes\_ExtendedFunctions.au3"
Opt("TrayMenuMode", 3) ; Disable Default Tray menu
Global $sVer = "1.1.0.0"
Global Const $CTRL_ALL = 0
Global Const $CTRL_CREATED = 1
Global Const $ABM_GETTASKBARPOS = 0x5
Global Enum $hWindowLess, $hCTIToolkit, $hUseCTILess, $honStartup
$oMyError = ObjEvent("AutoIt.Error","_ThrowError") ; Initialize a COM error handler
Main()
Func Main()
Local $TrayOpts = TrayCreateItem("Settings")
TrayCreateItem("")
Local $TrayExit = TrayCreateItem("Exit" )
Local $hGUI = GUICreate("Settings", 280, 80, @DesktopWidth - 300, @DesktopHeight - 150, BitXOR($GUI_SS_DEFAULT_GUI, $WS_MINIMIZEBOX), $WS_EX_TOOLWINDOW + $WS_EX_TOPMOST)
Local $aControls[4]
$aControls[$hWindowLess] = GUICtrlCreateCheckbox("Close Non-Work Windows while Talking" , 10, 00, 260, 20, $BS_RIGHTBUTTON)
$aControls[$hCTIToolkit] = GUICtrlCreateCheckbox("Show Reminders for Non-Ready Status" , 10, 20, 260, 20, $BS_RIGHTBUTTON)
$aControls[$hUseCTILess] = GUICtrlCreateCheckbox("Use 1 Minute Wrap-Up Reminders" , 10, 40, 260, 20, $BS_RIGHTBUTTON)
$aControls[$honStartup] = GUICtrlCreateCheckbox("Start with Windows" , 10, 60, 260, 20, $BS_RIGHTBUTTON)
GUICtrlSetTip($aControls[$hCTIToolkit], "Display 2 minute reminders for Wrap-Up and" & @CRLF & "15 minute, 30 minute, & 1 hour reminders for Not Ready")
GUICtrlSetTip($aControls[$hUseCTILess], "Use 1 minute reminders for Wrap-Up to reduce AHT compared to 2 minutes")
$aSettings = _LoadSettings()
GUICtrlSetState($aControls[$hWindowLess], $aSettings[$hWindowLess])
GUICtrlSetState($aControls[$hCTIToolkit], $aSettings[$hCTIToolkit])
GUICtrlSetState($aControls[$hUseCTILess], $aSettings[$hUseCTILess])
GUICtrlSetState($aControls[$honStartup] , $aSettings[$honStartup] )
Local $bFinesse = Number($aSettings[4])
Local $sAPI = $aSettings[5]
Local $iUser = $aSettings[6]
Local $iPass = $aSettings[7]
Local $sStatus = Null
Local $iNRC = 0
Local $iPoll = 500
Local $aCtrls = Null
Local $bCLock = False
Local $bLLock = False
Local $bTimer = False
Local $hTimer = TimerInit()
Local $hMsgBox = Null
Local $hTaskBar = Null
Local $hNRTimer = TimerInit()
Local $hLastPoll = TimerInit()
Local $bReserved = False
If $bFinesse Then
Select
Case Not $sAPI
ContinueCase
Case Not $iUser
ContinueCase
Case Not $iPass
MsgBox($MB_OK + $MB_ICONWARNING + $MB_TOPMOST, "ALERT", "Finesse API specified but API or Credentials Invalid" & @CRLF & "Cisco Enhancer will now exit", 30)
Exit 1
EndSelect
EndIf
While 1
$hGMsg = GUIGetMsg()
$hTMsg = TrayGetMsg()
Select
Case $hTMsg = $TrayOpts Or $hTMsg = $TRAY_EVENT_PRIMARYDOUBLE
GUISetState(@SW_SHOW, $hGUI)
$hTaskBar = _GetTaskBarPos()
WinMove($hGUI, "", @DesktopWidth - 300, $hTaskBar[2] - 120)
Case $hTMsg = $TrayExit
Exit
Case Else
Switch $hGMsg
Case $GUI_EVENT_CLOSE
GUISetState(@SW_HIDE, $hGUI)
Case $aControls[$hWindowLess] To $aControls[$honStartup]
If _IsChecked($aControls[$hOnStartup]) And Not FileExists(@StartupDir & "\ITSD Desktop Tools.lnk") Then
FileCreateShortcut(@AutoItExe, @StartupDir & "\CTI Enhancer.lnk")
ElseIf Not _IsChecked($aControls[$honStartup]) And FileExists(@StartupDir & "\Cisco Enhancer.lnk") Then
FileDelete(@StartupDir & "\Cisco Enhancer.lnk")
EndIf
_SaveSettings($aControls)
EndSwitch
EndSelect
If WinExists("CTI Toolkit Agent Desktop") Or $bFinesse Then
If Not _IsChecked($aSettings[$hCTIToolkit]) Then
TraySetToolTip("Not Running - Disabled in Settings")
ContinueLoop
EndIf
TraySetToolTip("Running...")
If WinExists("CTI Toolkit Agent Desktop") Then
$sStatus = StatusbarGetText("CTI Toolkit Agent Desktop", "", "4")
$sStatus = StringStripWS($sStatus, $STR_STRIPLEADING + $STR_STRIPTRAILING)
$sStatus = StringReplace($sStatus, "Agent Status: ", "")
ElseIf WinExists("Cisco Finesse") Then
If TimerDiff($hLastPoll) >= $iPoll Then ; Rate Limiting is important
$iPoll = 500
$hLastPoll = TimerInit()
$sStatus = _FinesseGetState($sAPI, $iUser, $iPass)
If StringInStr($sStatus, "SERVER_OUT_OF_SERVICE") Then $iPoll = 30000
If @error Then
ConsoleWrite($sStatus & @CRLF & _
@error & @CRLF & _
@extended & @CRLF)
EndIf
EndIf
Else
EndIf
$bCLock = _GetDesktopLock()
Switch $sStatus
Case "Not Ready", "NOT_READY"
If Not $bTimer Then
$bTimer = True
$hNRTimer = TimerInit()
ElseIf TimerDiff($hNRTimer) >= 900000 Then
$iNRC += 1
If $iNRC = 3 Or $iNRC = 6 Or $iNRC = 7 Then
;;;
Else
WinMinimizeAll()
$hMsgBox = MsgBox($MB_YESNO + $MB_ICONWARNING + $MB_TOPMOST, "Reminder", "You've been in Not Ready Status for over " & $iNRC * 15 & " minutes. Would you like to go back to Ready Status?", 15)
If $hMsgBox = $IDYES Then
If WinExists("CTI Toolkit Agent Desktop") Then
WinMove("CTI Toolkit Agent Desktop", "", Default, Default, 940, 360)
$aCtrls = _WinGetHandleListFromPos("CTI Toolkit Agent Desktop", "", 83, 15, $CTRL_CREATED)
Opt("WinTitleMatchMode", 2)
ControlSend("CTI Toolkit Agent Desktop", "", $aCtrls[2], "{ENTER}")
ElseIf WinExists("Cisco Finesse") Then
_FinesseSetState($sAPI, "READY", "", $iUser, $iPass)
EndIf
EndIf
WinMinimizeAllUndo()
$hMsgBox = Null
EndIf
$hNRTimer = TimerInit()
EndIf
If $bCLock = True Then ; If Desktop is locked
$bLLock = True
$CLock = Null
ElseIf $bCLock = False And $bLLock = True Then ; If Desktop is unlocked but WAS locked
$bLLock = False
$bCLock = True
$hMsgBox = MsgBox($MB_YESNO + $MB_ICONWARNING + $MB_TOPMOST, "Reminder", "You've just logged back in while Not Ready. You've been Not Ready for " & ($iNRC * 15) + Floor(TimerDiff($hNRTimer) / 60000) & " minutes. Would you like to go back to Ready Status?", 30)
If $hMsgBox = $IDYES Then
If WinExists("CTI Toolkit Agent Desktop") Then
WinMove("CTI Toolkit Agent Desktop", "", Default, Default, 940, 360)
$aCtrls = _WinGetHandleListFromPos("CTI Toolkit Agent Desktop", "", 83, 15, $CTRL_CREATED)
Opt("WinTitleMatchMode", 2)
ControlSend("CTI Toolkit Agent Desktop", "", $aCtrls[2], "{ENTER}")
ElseIf WinExists("Cisco Finesse") Then
_FinesseSetState($sAPI, "READY", "", $iUser, $iPass)
EndIf
EndIf
$hMsgBox = Null
Else
$bLLock = $bCLock
$CLock = Null
EndIf
Case "Ready", "READY"
If $bTimer And $bReserved Then
; FileWrite(@ScriptDir & "\IdleTime.log", "RONA/Hangup, " & Round(TimerDiff($hNRTimer) / 1000, 2) & "s" & @CRLF)
; MsgBox($MB_OK + $MB_ICONWARNING + $MB_TOPMOST, "ALERT", "Ready/Reserved Issue Detected.", 30)
$hBTimer = TimerInit()
$bReserved = False
EndIf
$iNRC = 0
$bTimer = False
$hNRTimer = TimerInit()
Case "Reserved"
If Not $bReserved Then
; FileWrite(@ScriptDir & "\IdleTime.log", Round(TimerDiff($hBTimer) / 1000, 2) & "s, ")
EndIf
$iNRC = 0
$bTimer = True
If Not $bReserved Then
$hNRTimer = TimerInit()
$bReserved = True
EndIf
Case "Talking"
If $bReserved Then
; FileWrite(@ScriptDir & "\IdleTime.log", "Answered, " & Round(TimerDiff($hNRTimer) / 1000, 2) & "s" & @CRLF)
EndIf
$iNRC = 0
$bTimer = False
$hBTimer = TimerInit()
$hNRTimer = TimerInit()
$bReserved = False
If _IsChecked($aSettings[$hWindowLess]) Then _ProcessBlacklist()
Case "WrapUp", "WORK_READY"
If Not $bTimer Then
$bTimer = True
$hTimer = TimerInit()
ElseIf _IsChecked($aSettings[$hUseCTILess]) And TimerDiff($hNRTimer) >= 60000 Then
$iNRC += 1
$hMsgBox = MsgBox($MB_YESNO + $MB_ICONWARNING + $MB_TOPMOST, "Reminder", "You've been in WrapUp Status for over " & 1 * $iNRC & " minute(s). Would you like to go back to Ready Status?", 15)
If $hMsgBox = $IDYES Then
If WinExists("CTI Toolkit Agent Desktop") Then
WinMove("CTI Toolkit Agent Desktop", "", Default, Default, 940, 360)
$aCtrls = _WinGetHandleListFromPos("CTI Toolkit Agent Desktop", "", 83, 15, $CTRL_CREATED)
Opt("WinTitleMatchMode", 2)
ControlSend("CTI Toolkit Agent Desktop", "", $aCtrls[2], "{ENTER}")
ElseIf WinExists("Cisco Finesse") Then
_FinesseSetState($sAPI, "READY", "", $iUser, $iPass)
EndIf
EndIf
$hMsgBox = Null
$hNRTimer = TimerInit()
ElseIf TimerDiff($hNRTimer) >= 120000 Then
$iNRC += 1
$hMsgBox = MsgBox($MB_YESNO + $MB_ICONWARNING + $MB_TOPMOST, "Reminder", "You've been in WrapUp Status for over " & 2 * $iNRC & "minutes. Would you like to go back to Ready Status?", 15)
If $hMsgBox = $IDYES Then
If WinExists("CTI Toolkit Agent Desktop") Then
WinMove("CTI Toolkit Agent Desktop", "", Default, Default, 940, 360)
$aCtrls = _WinGetHandleListFromPos("CTI Toolkit Agent Desktop", "", 83, 15, $CTRL_CREATED)
Opt("WinTitleMatchMode", 2)
ControlSend("CTI Toolkit Agent Desktop", "", $aCtrls[2], "{ENTER}")
ElseIf WinExists("Cisco Finesse") Then
_FinesseSetState($sAPI, "READY", "", $iUser, $iPass)
EndIf
EndIf
$hMsgBox = Null
$hNRTimer = TimerInit()
EndIf
Case "LOGOUT"
Case "HOLD"
Case Else
ConsoleWrite($sStatus & @CRLF)
EndSwitch
Else
TraySetToolTip("Not Running - Unable to find CTI Window")
EndIf
#cs
If _IsChecked($aSettings[$hClientele]) Then
If $sStatus = "Not Ready" Or $sStatus = "NOT_READY" Then
;;;
Else
_ProcessBlacklist()
EndIf
EndIf
#ce
WEnd
EndFunc ;==>Main
; Additional Functions Called
Func _ConvertOldSettings($sVersion)
Switch $sVersion
Case "0.0.0.0"
Local $aSettings[4]
$aSettings[0] = _IniRead(".\CiscoE.ini", "Cisco" , "Monitor Status" , "", $GUI_UNCHECKED)
$aSettings[1] = _IniRead(".\CiscoE.ini", "Cisco" , "1 Min Reminder" , "", $GUI_UNCHECKED)
$aSettings[2] = _IniRead(".\CiscoE.ini", "CiscoE" , "Start w. Windows", "", $GUI_UNCHECKED)
$aSettings[3] = _IniRead(".\CiscoE.ini", "CiscoE" , "Use Finesse APIs", "", False)
IniWrite(".\CiscoE.ini", "#META", "FileVer", $sVer)
If $aSettings[0] = "True" Then
IniWrite(".\CiscoE.ini", "Cisco" , "Monitor Status" , 1)
Else
IniWrite(".\CiscoE.ini", "Cisco" , "Monitor Status" , 0)
EndIf
If $aSettings[1] = "True" Then
IniWrite(".\CiscoE.ini", "Cisco" , "1 Min Reminder" , 1)
Else
IniWrite(".\CiscoE.ini", "Cisco" , "1 Min Reminder" , 0)
EndIf
If $aSettings[2] = "True" Then
IniWrite(".\CiscoE.ini", "CiscoE" , "Start w. Windows", 1)
Else
IniWrite(".\CiscoE.ini", "CiscoE" , "Start w. Windows", 0)
EndIf
If $aSettings[3] = "True" Then
IniWrite(".\CiscoE.ini", "CiscoE" , "Use Finesse APIs", 1)
Else
IniWrite(".\CiscoE.ini", "CiscoE" , "Use Finesse APIs", 0)
EndIf
Case Else
;;;
EndSwitch
EndFunc
Func _IsChecked($idControlID)
Return Number(BitAND(GUICtrlRead($idControlID), $GUI_CHECKED) = $GUI_CHECKED)
EndFunc ;==>_IsChecked
Func _GetDesktopLock()
Local $fIsLocked = False
Local Const $hDesktop = _WinAPI_OpenDesktop('Default', $DESKTOP_SWITCHDESKTOP)
If @error = 0 Then
$fIsLocked = Not _WinAPI_SwitchDesktop($hDesktop)
_WinAPI_CloseDesktop($hDesktop)
EndIf
Return $fIsLocked
EndFunc ;==>_GetDesktopLock
Func _GetTaskBarPos()
$h_taskbar = WinGetHandle("","Start")
$AppBarData = DllStructCreate("dword;int;uint;uint;int;int;int;int;int")
;~ DWORD cbSize;
;~ HWND hWnd;
;~ UINT uCallbackMessage;
;~ UINT uEdge;
;~ RECT rc;
;~ LPARAM lParam;
DllStructSetData($AppBarData,1,DllStructGetSize($AppBarData))
DllStructSetData($AppBarData,2,$h_taskbar)
$lResult = DllCall("shell32.dll","int","SHAppBarMessage","int",$ABM_GETTASKBARPOS,"ptr",DllStructGetPtr($AppBarData))
If Not @error Then
If $lResult[0] Then
Return StringSplit(DllStructGetData($AppBarData,5) & "|" & _
DllStructGetData($AppBarData,6) & "|" & DllStructGetData($AppBarData,7) & "|" & _
DllStructGetData($AppBarData,8),"|")
EndIf
EndIf
SetError(1)
Return 0
EndFunc ;==>_GetTaskBarPos
Func _LoadSettings()
_ConvertOldSettings(IniRead(".\CiscoE.ini", "#Meta", "FileVer", "0.0.0.0"))
Local $aSettings[8]
$aSettings[$hWindowLess] = _IniRead(".\CiscoE.ini", "CiscoE" , "Close Non-Work Apps", "1|0", $GUI_UNCHECKED)
$aSettings[$hCTIToolkit] = _IniRead(".\CiscoE.ini", "Cisco" , "Monitor Status" , "1|0", $GUI_UNCHECKED)
$aSettings[$hUseCTILess] = _IniRead(".\CiscoE.ini", "Cisco" , "1 Min Reminder" , "1|0", $GUI_UNCHECKED)
$aSettings[$honStartup] = _IniRead(".\CiscoE.ini", "CiscoE" , "Start w. Windows" , "1|0", $GUI_UNCHECKED)
$aSettings[4] = _IniRead(".\CiscoE.ini", "CiscoE" , "Use Finesse APIs" , "1|0", False)
$aSettings[5] = _IniRead(".\CiscoE.ini", "Finesse", "API URL" , "" , False)
$aSettings[6] = _IniRead(".\CiscoE.ini", "Finesse", "User ID" , "" , False)
$aSettings[7] = _IniRead(".\CiscoE.ini", "Finesse", "Password" , "" , False)
Return $aSettings
EndFunc ;==>_LoadSettings
Func _ProcessBlacklist()
$hList = FileOpen(@ScriptDir & "\Blacklist.def", $FO_READ + $FO_CREATEPATH)
If $hList = -1 Then
FileClose($hList)
Else
$iLines = _FileCountLines(@ScriptDir & "\Blacklist.def")
For $iLine = 1 to $iLines Step 1
$sLine = FileReadLine($hList, $iLine)
$aTask = StringSplit($sLine, ",")
If $aTask[0] < 3 Then ContinueLoop
If $aTask[0] > 3 Then
For $i = 4 To $aTask[0]
$aTask[3] &= $aTask[$i]
Next
EndIf
Opt("WinTitleMatchMode", -2)
If WinActive($aTask[1], $aTask[2]) Then
Send($aTask[3])
Sleep(500)
EndIf
Next
Opt("WinTitleMatchMode", 2)
FileClose($hList)
EndIf
EndFunc
Func _SaveSettings($aSettings)
IniWrite(".\CiscoE.ini", "#Meta" , "FileVer" , $sVer)
IniWrite(".\CiscoE.ini", "CiscoE" , "Close Non-Work Apps", _IsChecked($aSettings[$hWindowLess]))
IniWrite(".\CiscoE.ini", "Cisco" , "Monitor Status" , _IsChecked($aSettings[$hCTIToolkit]))
IniWrite(".\CiscoE.ini", "Cisco" , "1 Min Reminder" , _IsChecked($aSettings[$hUseCTILess]))
IniWrite(".\CiscoE.ini", "CiscoE" , "Start w. Windows" , _IsChecked($aSettings[$hOnStartup] ))
EndFunc ;==>_SaveSettings
Func _ThrowError()
Msgbox(0,"COM Error","Cisco Enhancer is unable to communicate with the Finesse API and will now exit." & @CRLF & @CRLF & _
"Description: " & @TAB & $oMyError.description & @CRLF & _
"Full Description:" & @TAB & $oMyError.windescription & @CRLF & _
"Error Number: " & @TAB & hex($oMyError.number,8) & @CRLF & _
"DLL Error ID: " & @TAB & $oMyError.lastdllerror & @CRLF & _
"Error Occured: " & @TAB & $oMyError.scriptline & @CRLF & _
"COM Called: " & @TAB & $oMyError.source & @CRLF & _
"Help File: " & @TAB & $oMyError.helpfile & @CRLF & _
"Help Context: " & @TAB & $oMyError.helpcontext _
)
Exit 1
EndFunc
Func _WinGetHandleListFromPos($sTitle, $sText, $iX, $iY, $dFlags = $CTRL_ALL)
If $dFlags > $CTRL_CREATED Then
$dFlags = $CTRL_CREATED
EndIf
Local $hWnd
$hWnd = WinGetHandle($sTitle, $sText)
If @error Then SetError(1, @error, 0)
Local $sClasses
$sClasses = WinGetClassList($hWnd)
If @error Then SetError(2, @error, 0)
Local $aClasses
$aClasses = StringSplit($sClasses, @LF) ; For some WEIRD reason, WinGetClassList returns a @LF seperated list instead of an array
If @error Then
SetError(3, 0, 0)
ElseIf $aClasses[0] = "0" Then
SetError(3, 1, 0)
EndIf
ReDim $aClasses[UBound($aClasses) - 1] ; Remove Trailing Blank Class due to Extra @LF
$aClasses[0] = UBound($aClasses) - 1 ; Set Array Size Value Based on New Size
Local $iInstance = 0
For $iLoop = 1 To $aClasses[0] Step 1
$iInstance = 0
Do
$iInstance += 1 ; Increment Instance count for a Class ID
_ArraySearch($aClasses, ControlGetHandle($hWnd, "", "[CLASS:" & $aClasses[$iLoop] & "; INSTANCE: " & $iInstance & "]")) ; See a handle has already been found for that ID + Instance
Until @error ; If so, Exit, Otherwise Repeat
$aClasses[$iLoop] = ControlGetHandle($hWnd, "", "[CLASS:" & $aClasses[$iLoop] & "; INSTANCE: " & $iInstance & "]")
Next
Local $aCoords, $iOut = 0, $aOut[1]
For $iLoop = 1 To $aClasses[0] Step 1
$aCoords = ControlGetPos($hWnd, "", $aClasses[$iLoop])
If $dFlags = $CTRL_ALL Then
If $aCoords[0] <= $iX And $aCoords[0] + $aCoords[2] >= $iX And $aCoords[1] <= $iY And $aCoords[1] + $aCoords[3] >= $iY Then
$iOut += 1
$aOut[0] = $iOut
ReDim $aOut[UBound($aOut) + 1]
$aOut[$iOut] = $aClasses[$iLoop]
EndIf
ElseIf $dFlags = $CTRL_CREATED Then
If $aCoords[0] = $iX And $aCoords[1] = $iY Then
$iOut += 1
$aOut[0] = $iOut
ReDim $aOut[UBound($aOut) + 1]
$aOut[$iOut] = $aClasses[$iLoop]
EndIf
EndIf
Next
If $aOut[0] = 0 Then SetError(4, 0, 0)
Return $aOut
EndFunc ;==>_WinGetHandleListFromPos