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Winkworth Branches #11236

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BYMIntegrations opened this issue Jun 17, 2024 · 7 comments
Open

Winkworth Branches #11236

BYMIntegrations opened this issue Jun 17, 2024 · 7 comments
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agency-cloud Relates to Agency Cloud question Further information is requested support Platform support

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@BYMIntegrations
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Please take a look at our FAQ's before submitting an issue, as your question may already be covered in the documentation https://foundations-documentation.reapit.cloud/faqs

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Hey team,

I hope you are all well.

I am looking into some issues with contacts not appearing and have tracked the issue to the branches the contacts are assigned to. There are 50k contacts assigned to the Reapit office branch instead of a Winkworth-specific one.

From what I can tell this is because the contact or its relationship is assigned to this office. Can you make sure they are all assigned to the correct branch?

Thanks,

Toby

@BYMIntegrations BYMIntegrations added needs-triage question Further information is requested labels Jun 17, 2024
@plittlewood-rpt
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Hi @BYMIntegrations is this related to #11214?

We'll need to involve our support team with this one as they would be responsible for any data fixes. I'll get a separate ticket logged and ask somebody to contact you.

@plittlewood-rpt
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Internal ref RSD-291229

@plittlewood-rpt
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@BYMIntegrations please can you provide some contact details. you are welcome to email them to support@reapitfoundations.zendesk.com

@plittlewood-rpt plittlewood-rpt added response-needed Response needed from author support Platform support and removed needs-triage labels Jun 17, 2024
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We have recently requested additional information relating to the issue you have raised. Please can you take the time to review this ticket and where applicable, provide the information requested.
For more information on our processes, please click here

@BYMIntegrations
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Hello Pete,

It is related to that yes.

My email is toby.hunter@nurtur.tech.

Thanks,

Toby

@plittlewood-rpt
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Thanks - I've added that info to the ticket

@plittlewood-rpt plittlewood-rpt added agency-cloud Relates to Agency Cloud and removed response-needed Response needed from author labels Jun 18, 2024
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As this issue relates to AgencyCloud, we are unable to process this through the Platform in accordance with our Developer Processes.
Issues relating to AgencyCloud should not be submitted via the Foundations GitHub repo but should be raised via the Reapit Service Desk by a Reapit Customer.
Please ask a Reapit Customer to raise this issue via the Reapit Service Desk.
For more information on our processes, please click here

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