To proactively report any behavior/usability issue that might affect the overall User Experience of Redu. ISO define usability as:
“The extent to which a product can be used by specified users to achieve specified goals with effectiveness, efficiency, and satisfaction in a specified context of use.”
By this definition, we should report a usability issue every time someone realize that the interface cannot achieve the following standart metrics:
- Learnability: how easy is it for users to accomplish basic tasks the first time they encounter the design?
- Efficiency: once users have learned the design, how quickly can they perform tasks?
- Memorability: when users return to the design after a period of not using it, how easily can they re establish proficiency?
- Errors: how many errors do users make, how severe are these errors, and how easily can they recover from the errors?
- Satisfaction: how pleasant is it to use the design?
Usability guidelines we can use as reference: Usability.gov
Social Media User Experience: [Social UX] (http://www.nngroup.com/reports/social-media-user-experience/)
- Generate and upload a screenshot of the interface's context;
- Inform where this issue come from (in Redu's architecture);
- Inform what the user wanted to do;
- Inform why he couldn't do what he wanted;
- Inform if there was some frustation because of this issue.
Some informations may be difficult (or impossible) to note. In these cases, you have to be careful about your personal assumptions from the facts it is shown.
Every issue created must be associated with a label — high, medium, low and/or next version. We rank these labels by the following matrix:
The measure of value must be guided to accomplish Redu's strategic decisions:
- Content production;
- Management of V.L.E. (“A.V.A.”);
- Members' social interactions (“A.V.A.”);
- Lessons' visualization;
- Security and privacy;
- Partnership.
The measure of impediment must follow the usability's standart metrics.
P.S.: next version is a label for issues that may be hard to solve in the current version of the U.I. and/or have a need for more than two iterations to be ready. It must be together of high, medium or low labels.