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przadka committed Jun 25, 2024
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Expand Up @@ -184,7 +184,7 @@ To manage situations where feedback might come across as negative or aggressive,
- If someone feels that feedback is too negative or aggressive towards any staff member, they should say:
“Could you please rephrase your concern in a more constructive way?”
- The person who provided the feedback should then respond with:
“Sorry,” and rephrase their feedback in a more constructive manner.
“Sorry” and rephrase their feedback in a more constructive manner.
- No further comments or defenses should be made by others present.
- We take a brief moment to reflect on the request and response, then continue with the discussion.

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