Last Updated: September 4, 2025
- We do not sell your personal data.
- We use information only to provide and improve TechSuite.
- Some data may be used in anonymized or aggregated form with AI systems to make TechSuite smarter and more reliable.
- We use trusted providers like AWS (hosting) and Stripe (billing) to operate securely.
- You can contact us anytime to request account deletion or to exercise rights under privacy laws.
- You may browse most of our website without providing personal data.
- If you register for an account, forum, or newsletter, we collect the information you provide (such as name, email, and login credentials).
- We use cookies and analytics tools to measure traffic and improve performance. This may include IP addresses, cookie identifiers, and activity on our site. You can opt out via DAA, NAI, or EDAA in Europe.
When you use TechSuite, the software may collect and upload:
- Hardware and operating system specifications
- Diagnostic reports generated by TechSuite
- Logs and performance metrics
- Debug information in case of crashes or errors
- IP address and account identifiers (to manage licensing and prevent unauthorized use)
We do not store payment card details. All billing is securely processed by Stripe, a PCI-compliant provider.
If you contact us for support, we may collect additional logs, screenshots, or communications you provide. These may be stored to improve service and track recurring issues.
We use collected information to:
- Provide, maintain, and improve TechSuite
- Detect and prevent misuse or unauthorized access
- Troubleshoot and resolve technical issues
- Communicate with you about updates, support, and account matters
- Analyze usage patterns to understand how TechSuite is applied in real environments
- Enhance TechSuite with new features, including AI-powered diagnostics
- Create anonymized, aggregated reports about industry trends (e.g., hardware failure rates, malware trends). Any public reports will not include personal or customer-identifiable data.
We may use diagnostic and usage data in anonymized or aggregated form with AI systems to improve TechSuite. Examples include:
- Training models to better identify hardware faults or software issues
- Summarizing logs to speed up technician workflows
We do not use customer content outside the scope of TechSuite, and we do not sell data for AI training unrelated to TechSuite.
- We do not sell or rent your personal data.
- We may share anonymized, aggregated data for research or industry reporting.
- We may disclose information if required by law, legal process, or to protect our rights, users, or the public.
- We may share limited data with trusted service providers — including AWS (hosting), Stripe (billing), and analytics providers — who process data on our behalf under confidentiality obligations.
- Your information may be stored and processed in the United States or other countries where Sacramento Labs or its service providers operate.
- We apply reasonable technical, administrative, and organizational measures to protect your data, including encryption at rest and in transit, and internal access controls so only employees or contractors with a need-to-know basis can access user data.
- Diagnostic and log data are retained as long as needed to provide support and improve TechSuite, and may then be anonymized or deleted.
- Account information is retained while your account is active, and may be deleted upon request.
- You may request deletion of your account, logs, or other data by contacting us.
- You may unsubscribe from marketing emails at any time using the link provided.
We align our practices with applicable privacy laws such as the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on where you live, you may have additional rights, such as the right to access, correct, or delete your information.
TechSuite is intended for professional use and is not directed at children. We do not knowingly collect information from individuals under 16. If you believe such data has been collected, please contact us.
We may update this Privacy Policy from time to time. The “Last Updated” date above indicates the most recent revision. If material changes are made, we will provide notice (for example, by email or website notice).
If you have questions about this Privacy Policy or our practices, please contact:
Sacramento Labs, LLC
5960 S Land Park Dr #1045
Sacramento, CA 95822
United States