At RepairTech, we gather data in order to keep the world informed about the most current problems and issues facing the computer repair industry. We want to collect robust data that can give us insights about things like hardware failure rates and virus trends, so we can bring that information back to the community and make us all smarter, safer and stronger. While we do collect information, it is of utmost importance that we operate with transparency and honor with respect to our customers. This document outlines our procedures and practices for gathering, using, and distributing the data we may collect.
Website and Forum Visitors
As a visitor to this Site, you can engage in many activities without providing any personal information. For example, visitors may view most of the threads on our help forum and help desk without signing up for a user name or providing any personal information. Those who wish to sign up for the RepairTech forums or use certain online or hosted products and services may do so by voluntarily filling out and submitting a user information form. It is optional for users to engage in these activities, but for those who wish to do so, filling out certain fields in the user forms will be mandatory. Users who do not provide the mandatory data in the user form for a particular activity will not be able to engage in that activity.
When you visit our site we may place cookies on your browser for so we can serve you ads while you're browsing the web. The information collected may be an IP Address, cookie identifiers, and information about your activity on our site. We do this so that our brand is on your mind :) You can opt out or learn more about this by going to the DAA at www.aboutads.info or the NAI at networkadvertising.org/choices. For those in Europe, you can go to to the EDAA at youronlinechoices.eu.
RepairTech may also collect certain information about users' computers when they access the RepairTech website or use certain products and services. This information is used to facilitate and evaluate your use of the RepairTech website or other products and services. For example, we may track what web browser a website visitor uses to ensure that all of the website features work properly in that browser environment. We may also log environmental variables, such as browser type, operating system, CPU speed, referring or exit webpages, and the Internet Protocol (IP) address of users' computers. RepairTech also uses such information to measure traffic patterns on the Site and usage of the Products and Services. We do not match such information with any other information held by RepairTech unless we have a user's consent.
In addition to information collected by our website and user forms, RepairTech software also collects certain additional information from users of our repair software. In particular, RepairTech keeps a record of Computer Hardware Specifications, Operating System specifications, Kabuto Alerts, TechSuite Generated Reports, Feature Requests, Bug Reports, and User Feedback, Debug Logs, IP addresses, and Email Addresses.
This information is important to enable RepairTech to better protect all of its users against threats as soon as they emerge, and to help improve RepairTech's products. RepairTech’s software also sends data to our servers regarding how users are using TechSuite and Kabuto. These usage statistics help RepairTech keep its software running smoothly and minimize service interruptions.
Lastly, for users of the full version of RepairTech’s software, RepairTech does track usage of its licenses to protect against software piracy and malicious companies who attempt to circumvent RepairTech protection by using stolen license keys.
Billing Information and 3rd Party Companies
We don’t store your billing information on our servers. We use Stripe, a PCI Compliant Payment Processor, in order to keep your billing information secure.
We do not share your personal information with 3rd party companies. Period. We will never distribute your email address or any of your other personal information, unless you explicitly request us to do so.
How do we collect and use information?
We collect this information through registration and login forms on our website, and through the uploaded data from TechSuite and Kabuto. We use metrics and data gathered from web interactions to understand where our users are coming from, how they arrive at our site, and what features they use most.
We use log information from TechSuite and Kabuto to measure the efficiency and effectiveness of our products. Eventually, we intend to parse and analyze uploaded data to our website in order to create reports and data packages regarding the state of the computer repair industry. These reports may include trends, failure rates, brand related data or other information that may help educate and strengthen the computer repair industry. In the event that we release a report to the public, all data will be anonymized.
By using this Site and our other products and services, you agree and acknowledge that personal information collected through the Site or in connection with the Products and Services may be transferred across national boundaries and stored and processed in any of the countries around the world in which RepairTech maintains offices, including the United States.
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San Luis Obispo, CA 93401