[Bug] Screen Recording permission invalid on macOS (waiting for image)

[wakewon]

Bug Description

Rustdesk v1.2.0 cannot be granted with Screen Recording permission even the option in system preferences is enabled. When accessed by another device (to be the remote side), display on local side is in all black (it seems that the Accessibility permission is also invalid).

How to Reproduce

1. Install / Update to Rustdesk v1.2.0.
2. Configure Screen Recording permission.

4. Disable Rustdesk's permission.

6. Restart Rustdesk ( com.carriez.RustDesk_service.plist is unloaded [Bug]The Mac version cannot be stopped manually and the window cannot pop up when the icon is clicked #3260 ).
7. Grant Rustdesk's permission
8. Restart Rustdesk.
9. Still require to grant Screen Recording permission.

Expected Behavior

Permisson notice disappeared and display on the controller works well.

Operating system(s) on local side and remote side

iOS / iPadOS / Windows -> macOS 13.2.1

RustDesk Version(s) on local side and remote side

1.1.10 / 1.1.10 / 1.2.0(Build Date: 2023-02-18 00:32) -> 1.2.0(Build Date: 2023-02-18 00:20)

Screenshots

No response

Additional Context

Other helpless attempts:

• Grant permission and reboot (without unload com.carriez.RustDesk_service.plist ).
• Remove Rustdesk permission item and grant again, then restart the app.
• Reset permission tccutil reset ScreenCapture com.carriez.RustDesk and reboot.

[rustdesk]

It works well on my M1 (13.1). Frankly, I do not know how to help you.

[rustdesk]

Hope you can help us figure it out.

[wakewon]

It works well on my M1 (13.1). Frankly, I do not know how to help you.

Well mine is an ancient Intel……

Maybe later I will try again on another Intel device without rustdesk installed, or fully reset Screen Recording permission for all apps.

[wakewon]

After fully uninstall & cleanup & reinstall 1.2.0(Build Date: 2023-02-19 00:17), together with removing the Rustdesk permission items and grant again, this issue disappeared.

It might be an update issue since this issue happened after I update my Rustdesk from 1.1.9 to 1.2.0(Build Date: 2023-02-18 00:20).

[rustdesk]

Thanks

[ThomasWaldmann]

I installed latest daily and it asks me again and again for screen permission, even if i grant / remove / grant them in system settings.

M1 MBA, macOS Ventura 13.2.1.

[frosn0w]

+1, M1 MBP, MacOS Ventura 13.2.1

[rustdesk]

I installed latest daily and it asks me again and again for screen permission, even if i grant / remove / grant them in system settings.

M1 MBA, macOS Ventura 13.2.1.

I encountered the same issue today, I did grant / remove (with the - button) and restart rustdesk twice or tripple to make it work. It embrassed me also, but I still do not have a good solution yet.

[wakewon]

Here are some suggestions to solve this problem:

1. Full removal + reinstall rustdesk (AppCleaner.app may help).
2. Remove Rustdesk permission item and grant again, then restart the app.
3. Reset screen recording permission for all apps: execute tccutil reset ScreenCapture in Terminal.app.
4. Reset Accessibility permission for all apps: execute tccutil reset Accessibility in Terminal.app.
5. Reboot, and grant this two permission for rustdesk.

You may try to reset the two permissions for rustdesk only before step 2 and 3:

tccutil reset ScreenCapture com.carriez.RustDesk
tccutil reset Accessibility com.carriez.RustDesk

Reboot is still required.

Reset permissions only for rustdesk doesn't work for me.
Full removal + reinstall rustdesk, then remove the previous permissions works for me.

[foss-]

Executed both commands

tccutil reset ScreenCapture com.carriez.RustDesk
tccutil reset Accessibility com.carriez.RustDesk

rebooted intel mac.

RustDesk asked for the various permissions as expected and it seemed to remember them (Screencapture, Accessibility) but Input Monitoring keep going in circles. RD shows Permissions request, open System Settings. Disable, Re-Enable Permission, restart RD, still asking for Input Monitoring permission.

Is there another command availabel to reset InputMonitoring as well?
tccutil reset InputMonitoring com.carriez.RustDesk did not work:
tccutil: Failed to reset InputMonitoring approval status for com.carriez.RustDesk

[ThomasWaldmann]

@rustdesk so, what did fix it? can you give a link?

[rustdesk]

We have no resolution for this, because we can not reproduce on our Macs. Reopened and left to contributors.

[godzfire]

Has anyone on an Intel Mac OS Monterey 12.x got nightly builds to work with this issue?

[godzfire]

Has anyone else encountered this?

[Majoraslayer]

Has anyone else encountered this?

July 1st, 2023 I'm having this same issue. I've created 3 Mac OS virtual machines (under Ubuntu), with different versions of Mac OS, and all have had this same problem with RustDesk. I'm currently using Mojave, which lacks a setting in the control panel security options, to allow or deny permissions for screen recording. Changing this in other versions made no difference anyway. Every time I try to remote to the VM, it gets stuck at "Connected, waiting for image...". If it's at all relevant, I'm self-hosting the RustDesk server.

[foss-]

@Majoraslayer keep in mind that vms have additional issues on top of the permission issue being discussed here. In order to reduce complexity and allow for better test results not using vms is probably a good idea.
To get an idea of the issues related to vms see #4357 which is specific to vmware vms issues. I am pretty sure other vms have similar issues.

[rustdesk]

#4871 (comment)

[justinnichols]

Yeah, #4871 (comment) didn't work for me. I'm on macOS Ventura (13.5) (late 2019 MBP, Intel) and I cannot get the pink Permissions UI to go away at all. I have disabled Accessibility and Screen Recording (Input Monitoring doesn't have one), then rebooted, then re-enabled them, then launched RustDesk and it still shows the pink Permissions UI.

[wriver0s]

So i managed to fix it by manually removing the permisions and manually selecting the apps using the "+" and "-"
you first need to deselect the given permissions and the delete it using the "-" button. Then add the rustdesk app using the "+" button

[i6941]

Referen

I tried with
tccutil reset ScreenCapture com.carriez.RustDesk
tccutil reset Accessibility com.carriez.RustDesk

It works for me

[pol-multar]

Referen

I tried with tccutil reset ScreenCapture com.carriez.RustDesk tccutil reset Accessibility com.carriez.RustDesk

It works for me

Hello,
this worked for me aswell on M2 + Sonoma 14.1.1

[rvmeush]

Referen

I tried with tccutil reset ScreenCapture com.carriez.RustDesk tccutil reset Accessibility com.carriez.RustDesk

It works for me

thanks very much for this tip. It got my RustDesk working again on my m1 macbook pro running Sonoma 14.1.2