Hi, I'm Ryan Wold

I'm an Innovation Specialist in the GSA Technology Transformation Services Data Portfolio's Feedback Analytics Program.

I work on:

• https://touchpoints.digital.gov/
• https://performance.gov/cx/ reporting
• OMB Customer Experience Data Collection
• GSA Website Inventory

I work with:

• Touchpoints customers
• OMB CX CAP Goal team
• Digital Analytics Program

I participate in:

• Service Design guild
• Product management guild
• Engineering guild
• ACT-IAC Blockchain Working Group
• Performance.gov working group
• IVM sub-working group
• GSA Web Modernization Working Group

I'm also interested in:

• GTD - Getting Things Done
• Data reporting and automation
• Business modeling modeling (workflow)
  • State machines
• Open-source collaboration
• Wardley Maps
• Scalable public blockchains
• Organizational physics
• Category theory
• Auditing

Current projects include:

• Feedback Analytics Program
  • Touchpoints
    • Forms
    • Data Collections
    • U.S. Digital Registry (Websites, Social Media accounts, Mobile products)

Current work includes:

• TODO

Presentating & Sharing 🤲

• 2024-05-14 - GSA CX COP Panel Discussion - shared slides on Product Math
• 2023 - ACT-IAC Blockchain Working Group - slides Blockchain as an Event Source
• 2023 - USDA REE - slides for Use Cases for Distributed Ledger Technologies in the Public Sector
• 2023 - GSA COP - Product Backlogs
• 2023 - HUD OIG - Customer Experience & Touchpoints