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Asking existing users to pay the same total amount $4.99 as new users pay. #64

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ryouchinsa opened this Issue Nov 13, 2018 · 5 comments

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@ryouchinsa
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ryouchinsa commented Nov 13, 2018

As a startup, we had to take a long time to obtain reputation and ask users to pay suitable price.
In Mar 2017, we released the first version of RectLabel for $4.99.
Nobody bought RectLabel except us.

We realized that RectLabel did not have enough reputation and features for paying $4.99.
We changed the price to be free and started updating to feature requests from our users.

RectLabel's price has been increased taking a long time.
$0 Mar 28 2017
$0.99 Dec 14 2017
$1.99 Jun 2 2018
$4.99 Aug 5 2018

Along this timeline, our users have been increasing and RectLabel has obtained reputation.
We think RectLabel is worth paying $4.99.

From the version 2.18, we started asking existing users(downloaded before Aug 5 2018) to pay the same total amount $4.99 as new users pay.
We are considering the amount you paid when you downloaded.
So that the amount you have to pay varies according to the download date.
$4.99 Mar 28 2017
$3.99 Dec 14 2017
$2.99 Jun 2 2018

We could survive on the image annotation tool page on wikipedia.
https://en.wikipedia.org/wiki/List_of_manual_image_annotation_tools

Because some users cited RectLabel on their papers and they were thought as independent, reliable sources.
We appreciate our users' contribution to increase our reputation.

We are a startup.
We have to build a great product and monetize to survive among the competitors.
Otherwise we cannot continue running and updating RectLabel.

We hope you could understand.

If you could have some opinions, please let us know here.

Best regards,
Ryo

@nathanaherne

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nathanaherne commented Nov 14, 2018

I think I paid $7.99 AUD only a month or so ago. I was fine with that. Your software does what it says it will do and it does it well. Your support is fast, you are receptive to opinions and you are adding new features. I've paid a lot more for software and gotten a lot less.

@cooleel

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cooleel commented Dec 5, 2018

Can not make the purchase after my 2-weeks trial. Have tried a couple of times, also a couple of times following as stated in the troubleshooting part.
Any ideas?

@ryouchinsa

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Owner

ryouchinsa commented Dec 6, 2018

Thanks for reporting the issue.

Could you show us the screenshot?
#53

@Digital-Rabbit

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Digital-Rabbit commented Dec 13, 2018

Can you sell an app on the App Store and then require the user to pay again? That doesn't seem fair. Is that really a policy supported by the App Store?

@ryouchinsa

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Owner

ryouchinsa commented Dec 14, 2018

Every month we have feature requests from our users.
Last month, from a medical system company, we had a feature request for "Superpixel and brush tool".
The new feature has been almost done and this feature would be useful for many users of RectLabel.

superpixel_brush

To continue updating RectLabel for feature requests from our users, we have to monetize from the users who use RectLabel most.
So that we decided to ask existing users to pay extra fee as an in-app purchase.

To be fair, we are considering the amount you paid when you downloaded.
So that the amount you have to pay varies according to the download date.
If the amount is different on your environment, please restore purchase from app menu.
$4.99 Mar 28 2017
$3.99 Dec 14 2017
$2.99 Jun 2 2018

Let us know your opinion.

This is the LICENSED APPLICATION END USER LICENSE AGREEMENT.
https://www.apple.com/legal/internet-services/itunes/dev/stdeula/

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