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@@ -20,8 +20,10 @@ jobs: | |
os: | ||
- macos-latest | ||
- windows-latest | ||
- ubuntu-latest | ||
python-version: | ||
- 2.7 | ||
- 3.6 | ||
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steps: | ||
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============= | ||
Ticket Triage | ||
============= | ||
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Ticket triage is a weekly, informal ritual that is meant to solve the problem of | ||
tickets getting opened and then forgotten about. It is simple and keeps project | ||
momentum going and prevents ticket cruft. | ||
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It fosters conversation around project tasks and philosophies as they relate to | ||
milestones. | ||
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Process | ||
------- | ||
- The role of Ticket Triager rotates regularly-ish, and is assigned ad hoc | ||
- The Triager needs a ``Trac`` account | ||
- The Triager looks at all the tickets that have been created in the last week (or month, etc.) | ||
- They can use a custom query or do this as the week progresses | ||
- BONUS ROUND: Dig up a stale ticket from the past | ||
- Assign each ticket to a milestone on the Roadmap | ||
- The following situations merit discussion: | ||
- A ticket doesn't have an appropriate milestone and we should create one | ||
- A ticket, in vanishingly rare circumstances, should be deleted | ||
- The ticket is spam | ||
- The ticket contains sensitive information and harm will come to one or more people if it continues to be distributed | ||
- A ticket could be assigned to multiple milestones | ||
- There is another question about a ticket | ||
- These tickets will be brought as necessary to one of our meetings (currently Tuesdays) for discussion |
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We added documentation detailing the project's ticket triage process |
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`tox -e docs` will treat warnings about docs as errors. |
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