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Fix levels in links #641

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32 changes: 16 additions & 16 deletions content/admin/administration-panel/Emails/Email.adoc
Expand Up @@ -15,20 +15,20 @@ weight: 10

Configuring email for *SuiteCRM* provides a wide range of features, including sending personal emails to
contacts, automatic creation of cases, sending notifications for events using
link:../../../user/advanced-modules/workflow/[workflows] and sending email marketing
link:../../../user/core-modules/campaigns/[campaigns].
link:../../../../user/advanced-modules/workflow/[workflows] and sending email marketing
link:../../../../user/core-modules/campaigns/[campaigns].

This document explains the different types of mail accounts and how to set them up. For information
on reading and sending email in SuiteCRM using the Emails module, see the
link:../../../user/core-modules/emails[Emails module guide].
link:../../../../user/core-modules/emails[Emails module guide].

Several different types of account can be configured within *SuiteCRM* for different purposes.
These are:

*Outgoing Mail*

The outgoing mail server is used to send automatic email notifications (such as record
assignment notifications) and emails sent as link:../../../user/advanced-modules/workflow/[workflows]
assignment notifications) and emails sent as link:../../../../user/advanced-modules/workflow/[workflows]
actions.

The outgoing mail configuration will need to be set up by an Administrator.
Expand All @@ -37,7 +37,7 @@ See <<Outgoing Mail Configuration>> for instructions on setting up the default o
configuration.

Other outbound accounts can be configured in addition to the default account for specific purposes,
such as sending link:../../../user/core-modules/campaigns/[Campaigns]. These can be set up from the
such as sending link:../../../../user/core-modules/campaigns/[Campaigns]. These can be set up from the
Admin panel, under outbound accounts. If no other outbound accounts are configured, the default
outgoing mail server account will be used.

Expand All @@ -50,14 +50,14 @@ Emails from personal accounts are not stored in *SuiteCRM* unless manually impor
Personal accounts can be configured by the user from their user profile. Administrators can configure
personal accounts for other users.

See link:../../../user/introduction/managing-user-accounts[Managing User Accounts] for instructions on
See link:../../../../user/introduction/managing-user-accounts[Managing User Accounts] for instructions on
setting up a personal account.

*Group Accounts*

Group accounts are used when you need several users to be able to view and send email from one mail
account, for example a support or sales mailbox. Group accounts can be set up to automatically import
emails and create link:../../../user/core-modules/cases[Cases] from incoming email.
emails and create link:../../../../user/core-modules/cases[Cases] from incoming email.

Group accounts must be set up by an Administrator. Access to a group account must be granted by an
Administrator.
Expand All @@ -66,7 +66,7 @@ Set up a group account from the <<Inbound Email>> page.

*Bounce Handling Accounts*

A Bounce Handling account is used with link:../../../user/core-modules/campaigns/[Campaigns] to handle bounced
A Bounce Handling account is used with link:../../../../user/core-modules/campaigns/[Campaigns] to handle bounced
mail notifications when emails are undelivered. You will need to set up a Bounce Handling account in
order to send a Campaign.

Expand All @@ -81,7 +81,7 @@ Set up a Bounce Handling account from the <<Inbound Email>> page.

The outgoing mail configuration settings are used to send system notification emails such as
password reset emails, record assignment notifications and
link:../../../user/advanced-modules/workflow/[workflow] email notifications.
link:../../../../user/advanced-modules/workflow/[workflow] email notifications.

image:StandardEmailSettings.png[Outgoing Mail Configuration]

Expand Down Expand Up @@ -138,7 +138,7 @@ account.
*SuiteCRM 7.10* introduces a new *Confirmed Opt In* feature which provides two opt in settings for
email addresses: *Opt In* and *Confirmed Opt In*.

See the link:../../../user/modules/confirmed-opt-in-settings[Confirmed Opt In] documentation for further
See the link:../../../../user/modules/confirmed-opt-in-settings[Confirmed Opt In] documentation for further
information on these settings.

==== Email Security Settings
Expand Down Expand Up @@ -168,7 +168,7 @@ A personal email account is an internal or external email account used to view a

A group email account allows more than one user to access a particular mail account. This can be useful
for sales or support email accounts for example. In addition, group accounts are also used for sending
email campaigns. See the link:../../../user/core-modules/campaigns/[Campaigns] documentation for more
email campaigns. See the link:../../../../user/core-modules/campaigns/[Campaigns] documentation for more
information.

*SuiteCRM* can also be configured to automatically import emails and to automatically
Expand Down Expand Up @@ -208,15 +208,15 @@ all incoming emails. These associated emails can then be viewed via the History
This setting is selected by default in *SuiteCRM*.

==== Create Case From Email
Check this box to set up *SuiteCRM* to create a link:../../../user/core-modules/cases[Case] record from an incoming email.
Check this box to set up *SuiteCRM* to create a link:../../../../user/core-modules/cases[Case] record from an incoming email.

image:EmailCaseConfiguration.png[Create Case]

Select a *Distribution Method* to specify how cases created from incoming email are assigned to users.

[cols="20,80"]
|===
|*System default*|This will use the link:../../../user/advanced-modules/cases-with-portal[default settings],
|*System default*|This will use the link:../../../../user/advanced-modules/cases-with-portal[default settings],
configurable via the Admin panel.
|*Single User*| Enter a username or click the select arrow to search for a user.
Every automatically created case will be assigned to the specified user. image:EmailDistrubutionSU.png[Single User]
Expand All @@ -231,7 +231,7 @@ Cases will be assigned randomly to members of the specified group or role.
*Auto-Reply configuration*

If *SuiteCRM* has been configured to auto-create cases, you can select or create an
link:../../../user/core-modules/emailtemplates[email template] to use as an automated response to
link:../../../../user/core-modules/emailtemplates[email template] to use as an automated response to
notify the sender that a case has been created. If no template is specified here, this automated
response will not be sent. image:EmailAutoReplyConfiguration.png[New Case Auto-Reply template]

Expand Down Expand Up @@ -263,7 +263,7 @@ from where they can be edited or removed.
=== Bounce Handling Account

A Bounce Handling Account is used to manage bounce notifications for an email
link:../../../user/core-modules/campaigns/[campaign]. Bounced email addresses are recorded
link:../../../../user/core-modules/campaigns/[campaign]. Bounced email addresses are recorded
in the campaign status.

Once created, the bounce handling account can be selected by users when setting up a
Expand Down Expand Up @@ -339,7 +339,7 @@ image:EmailTestNotification.png[Test Email connection]

== Campaign Email Settings
_
Configure the following additional settings for link:../../../user/core-modules/campaigns/[Campaigns] here:
Configure the following additional settings for link:../../../../user/core-modules/campaigns/[Campaigns] here:

* The batch size for sending campaign emails
* Where campaign tracking files are located
Expand Down