Sleep pulse data has stopped appear in app after tuesday 26 dec

[salgo60]

1. Emailed support and restarted all devices
   1. Same problem
2. Deleted the app and installed it again
   1. Same problem
   2. 1 jan works see below

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Video

• youtube video

• youtube movie with no sound

[salgo60]

Example how the sleeping pulse is not shown the last 5 days

Example how sleep is found in IHealth and Withings app

[salgo60]

Support Info
Ver: Eclipse 1.8.3 - sv-SE-
Mod: iPhone14,8
iOS: 17.1.2
As at: 2:43PM Sunday, December 31 2023
Watch: Eclipse Watch app has not been installed.
HealthKit: Access has been granted.
Activity: 191 days, last synch 2:42PM Sunday, December 31 2023
Sleep: 98 AP days (20231231), 29 AS days (20231025), last synch 2:42PM Sunday, December 31 2023
Sleep Source: Using Apple Sleep
iCloud: connected.
Active: com.tantsissa.eclipse.EY.month 1:36AM Tuesday, December 26 2023 - 1:36AM Friday, January 26 2024
Since: 1:36AM Thursday, October 19 2023

[salgo60]

[salgo60]

Update 1 Jan works ?!?!

Looks like 1 Jan transferred sleeping pulse

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tried resend training history - no change

[salgo60]

Tantsissa Support | Tantsissa Support | 10:59 (1 hour ago) |   |   -- | -- | -- | -- | -- Tantsissa Support to me | to me to me

Hi, thanks for the information.

What happens if you change to AutoSleep as the data source in the Options tab under Configure My Eclipse, does the data show for the most recent AutoSleep sleep session? Health does not need permissions to access health data to display it, while apps need permissions to the data. Eclipse also needs the full sleep session to calculate the values.

One thing I have seen with another user, is if you are using sleep schedules try turn this off and just manually turn on the Watch sleep focus at bedtime and see if that makes a difference. Sleep schedules can play havoc with backend health data locks. They turned this off and all values appeared, but I have only seen this once.

Kind regards,

Support

[salgo60]

[salgo60]

2 Jan pulse data also transferred ok

[salgo60]

4 Jan no sleeping pulse

[salgo60]

Looks like we get the sleep pulse most of the days