[BUG-6222] Everyone is avatar is glitched

[sl-service-account]

Steps to Reproduce

I just simply started the game up.

Actual Behavior

So I started it on my mac 10.6.8 and it said my clothes were still loading and that everyone would see me normally. well on my computer the avatars are glitched so that the body is a stretched out pic or something.

Expected Behavior

For the avatars to be normal

Other information

Links

Duplicates

• [BUG-5156] Dresses purporting to be Fitted Mesh stretch to 0,0,0 #13283

Related

• [BUG-5139] Windows & Macs - Certain rigged mesh stretches to 0,0,0 (only workaround disabling Hardware Skinning) #13281

Original Jira Fields

Field	Value
Issue	BUG-6222
Summary	Everyone is avatar is glitched
Type	Bug
Priority	Unset
Status	Closed
Resolution	Duplicate
Reporter	Phantasyhero (phantasyhero)
Created at	2014-06-01T04:34:59Z
Updated at	2014-06-02T15:29:12Z

{
  'Business Unit': ['Platform'],
  'Date of First Response': '2014-06-01T10:40:36.011-0500',
  'System': 'SL Viewer',
  'Target Viewer Version': 'viewer-development',
  'What just happened?': 'So I started it on my mac 10.6.8 and it said my clothes were still loading and that everyone would see me normally. well on my computer the avatars are glitched so that the body is a stretched out pic or something.',
  'What were you doing when it happened?': 'I just simply started the game up.',
  'What were you expecting to happen instead?': 'For the avatars to be normal',
  'Where': 'http://maps.secondlife.com/secondlife/Learning Island 1/93/78/10 Second Life 3.7.8 (289922) May  9 2014 12:41:36 (Second Life Release)\r\nRelease Notes\r\n\r\nYou are at 93.3, 78.0, 9.7 in Learning Island 1 located at sim10338.agni.lindenlab.com (216.82.50.60:13013)\r\nSLURL: http://maps.secondlife.com/secondlife/Learning%20Island%201/93/78/10\r\n(global coordinates 260445.0, 268878.0, 9.7)\r\nSecond Life RC LeTigre 14.05.16.290085\r\nRetrieving...\r\n\r\nCPU: Intel(R) Core(TM)2 Duo CPU     E8135  @ 2.40GHz (2400 MHz)\r\nMemory: 1024 MB\r\nOS Version: Mac OS X 10.6.8 Darwin 10.8.0 Darwin Kernel Version 10.8.0: Tue Jun  7 16:33:36 PDT 2011; root:xnu-1504.15.3~1/RELEASE_I386 i386\r\nGraphics Card Vendor: ATI Technologies Inc.\r\nGraphics Card: ATI Radeon HD 2400 OpenGL Engine\r\n\r\nOpenGL Version: 2.1 ATI-1.6.36\r\n\r\nlibcurl Version: libcurl/7.24.0 OpenSSL/0.9.8q zlib/1.2.5\r\nJ2C Decoder Version: KDU v7.0\r\nAudio Driver Version: FMOD Ex 4.44.31\r\nQt Webkit Version: 4.7.1 (version number hard-coded)\r\nVoice Server Version: Vivox 4.6.0009.20030\r\n\r\nBuilt with GCC version 40201\r\nPackets Lost: 0/1 (0.0%)',
}

[sl-service-account]

Whirly Fizzle commented at 2014-06-01T15:40:36Z

Heya Phantasyhero,

I see you only joined Second Life yesterday, so you will have been given one of the new fitted mesh avatar and all new avatars that you see will likely still be wearing one of these new fitted mesh avatars.
There is a known problem with these avatars on AMD graphics cards with certain graphics settings - please see BUG-5156 for details.

One of the workarounds for this bug is going to Me -> Preferences -> Graphics -> Advanced and ticking "Advanced Lighting Model".
Unfortunately, because you are on Mac 10.6.8, you will not be able to tick this option.
So go to Me -> Preferences -> Graphics -> Advanced and untick "Hardware Skinning". This should stop the avatars rendering incorrectly.
Note that disabling Hardware Skinning can cause a performance drop on some systems and most mesh will look pretty ugly and have bad shading.

If you are still having problems with your own starter avatar rezzing, then please go to Me -> Choose an avatar -> Classics and select one of these avatars to wear it.
None of the avatars under the Classics section are affected by this bug and replacing your avatar once logged in should fix any clouding (unrezzed) issues you are having with your own avatar.

I would also advise you to update your operating system to Mavericks if you can. Mac 10.6.8 is no longer officially supported and you will get much better performance on Second Life if you update.

Hope that helps :)