[BUG-10142] I'm BRAND NEW to SL ... having problems with avi

[sl-service-account]

Steps to Reproduce

Entering the beginners room

Actual Behavior

I entered the very beginning of this thing and my avi is all stretched out.

Expected Behavior

lol .... my avi to be all in one piece

Other information

No...how do I fix myself LOL

Attachments

• stretched out avi Snapshot_001.png 2015-08-28 05:46:21

Links

Duplicates

• [BUG-5139] Windows & Macs - Certain rigged mesh stretches to 0,0,0 (only workaround disabling Hardware Skinning) #13281
• [BUG-5156] Dresses purporting to be Fitted Mesh stretch to 0,0,0 #13283

Original Jira Fields

Field	Value
Issue	BUG-10142
Summary	I'm BRAND NEW to SL ... having problems with avi
Type	Bug
Priority	Unset
Status	Needs More Info
Resolution	Unresolved
Reporter	ravenwitchnightshade (ravenwitchnightshade)
Created at	2015-08-28T09:46:21Z
Updated at	2017-07-07T15:50:50Z

{
  'Business Unit': ['Platform'],
  'Date of First Response': '2015-08-28T10:07:43.673-0500',
  "Is there anything you'd like to add?": 'No...how do I fix myself LOL',
  'ReOpened Count': 0.0,
  'Severity': 'Unset',
  'System': 'SL Viewer',
  'Target Viewer Version': 'viewer-development',
  'What just happened?': 'I entered the very beginning of this thing and my avi is all stretched out.',
  'What were you doing when it happened?': 'Entering the beginners room',
  'What were you expecting to happen instead?': 'lol .... my avi to be all in one piece',
  'Where': 'http://maps.secondlife.com/secondlife/Learning%20Island%205/164/71/14',
}

[sl-service-account]

Whirly Fizzle commented at 2015-08-28T15:07:44Z

Heya Ravenwitch,

There is a known problem with some rigged mesh and fitted mesh on AMD graphics cards with old driver versions and certain viewer graphics settings - please see BUG-5156 and BUG-5139 for this bug.

For an immediate workaround to this problem, go to Me (in the top menu bar) -> Preferences -> Graphics -> Advanced -> Untick "Hardware skinning".

Most cases of this bug should now be fixed on the latest versions of the viewer (which you have) but you will still need to be using at least the 14.4 catalyst graphics drivers to fix all cases.

You are using graphics driver version 8.17.0010.0024, which is really old now.
You can use the AMD autodetect tool to update your driver to the latest version: http://support.amd.com/en-us/download/auto-detect-tool

Unfortunately there doesn't appear to be a later driver then 13.9 available for your card - this is the latest driver version I could find: http://support.amd.com/en-us/download/desktop/legacy?product=legacy2&os=Windows%207%20-%2064

I suggest you update to the 13.9 Catalyst, as this driver generally works well for SL (you'll find that it is pretty common for AMD drivers to cause problems on SL & the 13.9 was one of the better older drivers if you cannot update any further).

Your broken avatar likely wont be fixed on the 13.9 Catalyst though.
So the choices are:

• Me -> Preferences -> Graphics -> Advanced -> Tick "Advanced Lighting Model" (this may not fix the problem but try it and see).
• Or, Me -> Preferences -> Graphics -> Advanced -> Untick "Hardware skinning" (this will fix the problem but a lot of rigged mesh will have ugly shading & have patches of white or black with hardware skinning disabled).
• Or, Switch to using one of the standard non-mesh starter avatars: Me -> Choose an avatar -> Classic -> Pick any one of these -> Select.

Hope that helps :)

[sl-service-account]

Kyle Linden commented at 2015-09-03T18:32:43Z

Hello Raven,

Please let us know if Whirly's suggestions have helped with your graphics issue.

Thanks!

[sl-service-account]

Saeros Linden commented at 2017-07-07T00:34:51Z

Our apologies, it appears this jira has been a victim of a spammer. We're cleaning up the offending comments, sorry for the mess!