NTechs Asterisk Connector

Integration with Bitrix24

Overview

Configuration file

Syntax

Events

${Event[attrCheck=value](attribute)}

Functions

• $(Channel(channel, expression)) - evaluate expression in context of specified channel
• $(Duration(event1, event2)) - calculate time is seconds between event1 and event2
• $(FileContents(filename)) - wait for file to appear in specified path in filename, read it and encode to base64
• $(Responsible(phone)) - search for bitrix24 entities (companies, contacts, leads), related to specified phone and return responsible for this entity emploee identifier
• $(REST(method, field[, attr, value]...)) - execute REST method and return value of field of result, supported:
  • user.get - get filtered list of users

REST API Methods

• crm.lead.add - Add lead
• crm.lead.update - Update (modify) lead
• telephony.externalcall.attachrecord - Attach call record
• telephony.externalcall.finish - Finish registered call
• telephony.externalcall.hide - Hide call card
• telephony.externalcall.register - Register call
• telephony.externalcall.show - Show call card

AMI Actions

• asterisk.ami.dbdel - Delete DB entry
• asterisk.ami.dbdeltree - Delete DB Tree
• asterisk.ami.dbput - Put DB entry
• asterisk.ami.setvar - Sets a channel variable or function value

Operations

• '|' - logical or, e.g. if left part of expression is null, then evaluate right, for example:

        action:
          - method: telephony.externalcall.register
            params:
               USER_ID: $(Responsible(${QueueCallerJoin(CallerIDNum)})) | 663
               PHONE_NUMBER: ${QueueCallerJoin(CallerIDNum)}
               LINE_NUMBER: ${Newchannel(Exten)}
               CRM_CREATE: 1
               TYPE: 2
               SHOW: 0