Exporting magento customers using customer.rb gives a raise_invalid_response_error

[chrismarkpd]

when trying to export magento customers using the customers.rb script, I get the following error:

response.rb:90:in raise_invalid_response_error!': Unable to parse response body: (Savon::InvalidResponseError)

It seems like the response is coming in as an entire string. I see all the customer information but it is not parsed correctly. Here's a screenshot:

It continues to print through every customer until it hits a timeout error:

from /Users/chrismark/.rvm/gems/ruby-2.4.0/gems/savon-2.12.0/lib/savon/response.rb:72:in `find'
	from /Users/chrismark/.rvm/gems/ruby-2.4.0/gems/savon-2.12.0/lib/savon/response.rb:37:in `body'
	from customers.rb:82:in `customer_list'
	from customers.rb:67:in `block in customers_starting_with'
	from /Users/chrismark/.rvm/rubies/ruby-2.4.0/lib/ruby/2.4.0/timeout.rb:93:in `block in timeout'
	from /Users/chrismark/.rvm/rubies/ruby-2.4.0/lib/ruby/2.4.0/timeout.rb:103:in `timeout'
	from customers.rb:65:in `customers_starting_with'
	from customers.rb:59:in `base_customers'
	from customers.rb:24:in `print_customers'
	from customers.rb:12:in `run'
	from customers.rb:97:in `<main>'

orders.rb worked fine and authentication seems to work.

[fahia]

@chrismarkpd Thanks for posting this issue. I'd like to get some more information on this.
Firstly, the stack trace does not indicate a timeout error, it looks like it was an unprocessable customer returned from the response. What happens if you set the LAST_KEY_ID from the last successful customer and continue from there? Does this happen on every run? On the same customer?

Thanks

[chrismarkpd]

@fahia I ran it from the start and there was never a successful customer. It runs for a bit and is just a huge string with customer data. It happens on every run. I don't know if my savon gem is messed up, but it seems to work fine with orders. When I try to export it to a json file, it is blank. I've also tried the export command on customers and it gives me the same result.

[surajreddy]

@chrismarkpd what version of Magento are you using? And do you have any extensions installed that might affect the soap output for customers?

[chrismarkpd]

We're using 1.9.1.1 . We do have an extension for customers where we extended the customer attributes. I can't remember the name of the extension though.

[surajreddy]

Thanks @chrismarkpd!

Would it be possible for you to create a test customer and share the entire error output you see when trying to extract that customer?

With the new gem version you can extract a single customer with this command (where first_id and last_id are the id of the customer you are trying to extract):

shopify_transporter extract --object=customer --first_id=43012 --last_id=43012

I'm trying to verify whether the xml returned by your Magento instance is valid - if so, we might need to look into the gem we're using to make soap calls and investigate why it is not able to read the xml returned by Magento.

[surajreddy]

Closing this as it's a bit old. @chrismarkpd feel free to re-open or create a new issue if you're still running into this with the current gem version.