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App instantly crashes when opened "FailedMigrationError" #11350

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4 tasks done
stoppablemurph opened this issue May 31, 2021 · 2 comments
Closed
4 tasks done

App instantly crashes when opened "FailedMigrationError" #11350

stoppablemurph opened this issue May 31, 2021 · 2 comments

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@stoppablemurph
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stoppablemurph commented May 31, 2021


Bug description

Whenever I try to open the Signal app, it immediately crashes

Steps to reproduce

  • Open the Signal app (I don't have steps to reproduce the issue with a working install of Signal, and I don't have any idea what caused it to start happening in the first place.)

Actual result: The app immediately crashes back to the Android home screen
Expected result: The app should function normally without crashing

Screenshots

signal-crash

Device info

Device: Google Pixel 5
Android version: 11 (Build number: RQ2A.210505.003) (The issue was present in the previous OS version as well)
Signal version: 5.13.2 (The issue was present in the previous app version as well)

Link to debug log

I can't run the debug thing from the app for what I hope are obvious reasons. I do have an adb logcat snippet from when I attempt to open the app though.

Other notes

  • It's possible this is a duplicate issue, but looking at other MissingRecipientException related issues, and issues in general, I was unable to find anything specifically related to a FailedMigrationError
  • I've been experiencing this issue for about 10 days as of opening this issue (May 21)
  • I use the Signal MacOS and Windows clients as well, which themselves are still currently functional, with only the mobile app not working

Troubleshooting attempts

I've tried the following thus far with no change in behavior:

  • Force stopping and re-opening the app
  • Clearing the app cache
  • Rebooting the device
  • Updating the app

I have NOT tried:

  • Restoring from a backup snapshot yet. I expect I will likely have to do so, and will update here with any notable information when I'm done, (though the issue should ideally be addressed regardless of whether or not a backup restore is successful)
@cody-signal
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Thanks for all the info, and especially the logcat snippet.

I've put a fix into 5.13.4 that'll not fail this job, but I think you'll run into other issues given the core of the problem being unable to find the model that represents you. Feel free to post here on how it goes.

@stoppablemurph
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Sorry I keep forgetting to reply to this. Thanks for the fix! I was able to get things working with a restore to a backup, but I nearly wasn't because at some point the app did something that completely deleted it's database and my on device backups were replaced with essentially empty ones. I was lucky that on a whim I happened to back up the last good back up to another device.

I haven't had any issues since the backup restore though. Since you put out the patch and it doesn't seem to be a widespread issue, I'm going to consider this resolved.

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