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[critical] continuous crashing of signal app in android 14 #13675
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Did you transfer Signal-account and data (chat history, etc.) from another device with Android 12 or 13? |
No i did not. Similar issue |
This is totally unusable can you loook into and provide a fix asap. |
My SD card just died so I don't even have a current backup :/ I get this crash report:
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Signal v7.15.4 is now available on Google Play as well as our website. Please let us know if the crash is resolved. |
This seems to be fixed i did not face this issue after the latest update still I won't close this i will keep testing for next 2days if everything works well i will close this thanks. |
No update available for me. Guess it would not be possible to update with an apk when it was installed via Play Store? |
You should be able to safely install the website APK over your Play Store installation, but out of an abundance of caution I would make sure to make a local backup and verify it. In addition, please play very close attention to your phone's prompts during the app upgrade, as it should warn you if you are at risk of data loss. |
I can't create neither verify a new backup as it's not possible to open up the app. 😬 |
I am closing this issue as the issue has been fixed if any of you think problem persists let me know. I will reopen this. |
Problem started again for my device so it is not fixed yet . Sometime it does not show any error message.But now It is impossible to open signal app.Even opening the account became impossible. Video proof. VID-20240831-WA0006.2.mp4 |
Dont you see the issue with your request yourself? 🤔😅 |
Cant understand can you elaborate what you want me to look for. |
It's not possible to get any logs when Signal crashes instantly all the time. |
Same here, on version It's very strange as it seems to work some times during the day, but when it starts crashing it keeps crashing no matter how many times I try it. Restarting the phone does not help. Once I received a notification about a new message and when I clicked the notification, it took me to that conversation without a crash. I also tried removing all data and starting fresh (without restore). I thought it solved it but today the same thing happens. Edit: this workaround works for me, it opens Signal without crashing!
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If someone is still experiencing crashes on 7.15.4+, or had experienced crashes but they are now resolved, please upload a debug log (or ADB logs if the crashes are still happening). |
I am facing this...
The problem is this how i face it right now problem is not happening right now but i know it will start happening after sometimes later and this is impossible to get a log just look into the screen record |
Not possible for me, I'm not seeing a single chat until the crashes. |
Or is it possible to backup the app files manually? |
I too am having this crashing issue. When the problem first occurred, I was able to start the phone app, and even go into settings. But the app would crash as soon as I opened any chat. I was able to start a backup of chats, but the app would crash before completing the backup. I signed up for the beta program to get quicker updates, hoping that would fix the problem. Updating to the recent Version 7.15 or 7.16 has not fixed this issue. Any help is very appreciated. Should I create a new issue thread, or is it best to address this matter in this issue thread? I love Signal, and I've been a huge advocate. I was turned onto Signal in 2016 by John McAfee in person, because he lived on Signal and didn't like to communicate elsewhere. I'm eager to get Signal working again on my phone. Thank you so much for your help here. |
@juddweiss Can you try opening the app in airplane mode? |
I have recently installed |
Doesn't work. Signal still crashes just the same in airplane mode. Fyi, I'm using a Samsung Galaxy Z Fold 5 |
I have the same issue with the app and I am on 7.16.1 and it also happens with it in airplane mode, it behaves like this for the last two weeks, I am using it on a S22 with the latest security patch level. |
Just updated to 7.17.2 and it's still crashing, just the same. |
How often did you try to start it, with it still crashing? I had to try 4 times, and I have read from others that it needed 10 tries for them, until the app became stable. (Waiting for 10-15 seconds between tries might help. Maybe that is why I only needed 4 instead of 10 tries.) |
I must have tried opening Signal at least 30 times after updating to 7.17.2. It's the same behavior as before. It backs me out to the previous screen, and eventually the home screen. If I'm fast enough, I can struggle to move forward into various settings. while it keeps backing me out. I even managed to quickly change a privacy setting, while it keeps backing me out to the previous screen, and then back out completely to the android home screen, and crashes. 3 weeks without Signal has been brutal. I've personally helped over 100 people download it to communicate with me, it's my preferred messaging app. I rely on it. I'm desperate to get Signal working again. |
@juddweiss are you able to capture a crash log with adb? Without logs we can't tell which issue you're encountering. You can email them to me directly as well cody at signal dot org. |
Like 10 times before. Meanwhile much more. |
This fixed the issue for me. Had to re-start the app a few times and then it worked. I made sure to force stop it from the Apps page each time it closed - not sure if that made a difference? |
I can't force stop the app after the crash. Seems like it's not running anymore then. |
@juddweiss @DeathDragonAW I'm assuming you are experiencing a different issue than the one we fixed. I'm jugging multiple GH threads right now, and I'll attempt to merge dupes, but I'm relatively confident the issue most people were experiencing has been resolved. I'll echo Cody's request for logs so that we can help you out! One tip is that it's not uncommon for crashes-at-launch to actually be in response to some network-related task, so turning on airplane mode may allow you to get to your logs and save them locally to a file (with the three-dot menu in the top right of the log screen). |
Airplane mode doesn't stop Signal from crashing for me. |
Cody, I just emailed you this link to the 56MB logcat.txt ADB file I just created from Signal crashing. https://1drv.ms/t/s!AnOWRgJLbO9rmpxMG5o9GyGTqJ3o-w?e=bDv2eq Please let me know anything about what is going on, and what it could take to fix this. Thank you for your help here. |
To those who have the Signal app working without crashing anymore, does the android app download all the messages while it was offline? |
Unfortunately the Signal Android app still crashes in airplane mode. |
Full sync after fix for me. |
@juddweiss You're experiencing a separate error: 09-18 05:23:18.950 16190 16314 E AndroidRuntime: android.database.sqlite.SQLiteFullException: FullCode: 13 | ErrorCode: 13 | ExtendedErrorCode: 0 | Message: database or disk is full | ExtraMessage: null
09-18 05:23:18.950 16190 16314 E AndroidRuntime: at net.zetetic.database.sqlcipher.SQLiteConnection.nativeExecuteForChangedRowCount(Native Method)
09-18 05:23:18.950 16190 16314 E AndroidRuntime: at net.zetetic.database.sqlcipher.SQLiteConnection.executeForChangedRowCount(SQLiteConnection.java:818)
09-18 05:23:18.950 16190 16314 E AndroidRuntime: at net.zetetic.database.sqlcipher.SQLiteSession.executeForChangedRowCount(SQLiteSession.java:758)
09-18 05:23:18.950 16190 16314 E AndroidRuntime: at net.zetetic.database.sqlcipher.SQLiteStatement.executeUpdateDelete(SQLiteStatement.java:90)
09-18 05:23:18.950 16190 16314 E AndroidRuntime: at net.zetetic.database.sqlcipher.SQLiteDatabase.delete(SQLiteDatabase.java:1794)
09-18 05:23:18.950 16190 16314 E AndroidRuntime: at org.thoughtcrime.securesms.database.SQLiteDatabase.lambda$delete$14(SQLiteDatabase.java:393)
09-18 05:23:18.950 16190 16314 E AndroidRuntime: at org.thoughtcrime.securesms.database.SQLiteDatabase.$r8$lambda$tw0Fv9xDoZzgnkzgX2fwZPNTwog(SQLiteDatabase.java:0)
09-18 05:23:18.950 16190 16314 E AndroidRuntime: at org.thoughtcrime.securesms.database.SQLiteDatabase$$ExternalSyntheticLambda1.run(R8$$SyntheticClass:0)
09-18 05:23:18.950 16190 16314 E AndroidRuntime: at org.thoughtcrime.securesms.database.SQLiteDatabase.traceSql(SQLiteDatabase.java:112)
09-18 05:23:18.950 16190 16314 E AndroidRuntime: at org.thoughtcrime.securesms.database.SQLiteDatabase.delete(SQLiteDatabase.java:393)
09-18 05:23:18.950 16190 16314 E AndroidRuntime: at org.thoughtcrime.securesms.database.SQLiteDatabase.delete(SQLiteDatabase.java:255)
09-18 05:23:18.950 16190 16314 E AndroidRuntime: at org.signal.core.util.DeleteBuilderPart2.run(SQLiteDatabaseExtensions.kt:427)
09-18 05:23:18.950 16190 16314 E AndroidRuntime: at org.thoughtcrime.securesms.database.MessageTable.deleteMessage(MessageTable.kt:3299)
09-18 05:23:18.950 16190 16314 E AndroidRuntime: at org.thoughtcrime.securesms.database.MessageTable.deleteMessage$default(MessageTable.kt:3289)
09-18 05:23:18.950 16190 16314 E AndroidRuntime: at org.thoughtcrime.securesms.database.MessageTable.deleteMessage(MessageTable.kt:3285)
09-18 05:23:18.950 16190 16314 E AndroidRuntime: at org.thoughtcrime.securesms.service.ExpiringMessageManager$ProcessTask.run(ExpiringMessageManager.java:112)
09-18 05:23:18.950 16190 16314 E AndroidRuntime: at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1145)
09-18 05:23:18.950 16190 16314 E AndroidRuntime: at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:644) This indicates that we can't write to the database because your disk is full. Do you think that's true? We've gotten reports around people hitting this error despite having disk space, and we haven't been able to track down why it happens. But probably good to double-check your disk usage. |
Sent you an email, too. |
Checked this too just to be sure. But neither do I find the error code 13 in the logs nor is my storage full. (10GB left) |
Hey Greyson, thank you for helping here. |
If my issue is a different problem causing the app to crash, should I open a separate Issue thread for this? |
What version is supposed to be in the Play Store? I still see v7.16.4 - even when I view the Play Store page in a private browser session on a computer without the cache. The Signal APK page lists v7.17.5. If the version on the APK site is usually updated after the Play Store version, what is delaying the Play Store release? I don't want to enroll my primary device in the beta program just to get it to work again nor is it configured to sideload apps. |
There is a reason to make that as beta means not for production use if you want to can switch else you have to wait. |
To the Dev Team, Signal is still crashing for me with 7.17.5 Do you think this is something we can figure out soon? Thank you! |
It's still crashing with that version for me, too. Logcat says something about the database being corrupted. |
v7.17.5 installed last night, and Signal has stopped crashing for me. However...
This did not happen. Signal did not pick up where it left off. I instead have a nine-day gap in my messages. |
How can I access and check the database? Guess there is a chance this curruption happened die to.all the crashes. |
Signal has been crashing for me on Android 14 for weeks. Nothing Phone 2a with version 7.18.1 currently (self compiled FYI, but I've been compiling my own builds for ten years...) I can open it fine, and the app works fine, but after I close it and come back some minutes later I find it has crashed and I need to unlock again. I am sending a logcat of |
Stable signal version is 7.17.6 in playstore but in github it is 7.17.5 why |
Can I get the database or a backup of the windows app? |
I think nobody facing this issue anymore may i close this? |
I think there is more people than myself that are still having this issue and are checking here every other day to find out, if there is any solution that would work for us. |
Signal is crashing on my Android 14 device for two months or so. It may not be "this" issue. I sent Cody a logcat two weeks ago (as noted above). For me, I can open Signal and do anything, but after leaving and coming back some minutes later I find it has crashed and requires my fingerprint again. I don't think it's the SQLite issue. |
For last few days my signal application is crashing. I have tried to resolve the issue by deleting app data followed by erasing account and then reopening but this problem still persists. But in my another phone a signal on a different account is working smoothly. Please look into the issues
screenshot
screenrecord
VID-20240831-WA0006.2.mp4
device info:-
Model- Motorola edge 40
Android ver- 14
Signal ver- 7.14.2
Playstore version
7.15.4 updated reinstalled and deleted the account completely and reopened issue still exists.
Don't know why it takes so much time to fix. As it os s major problem.critical in nature
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