Mic not working with device: Microphone Array (Intel Smart Sound Technology for Digital Microphones)

[gab81]

hi there,

on the latest signal desktop release, when i am on my laptop without any external webcam connected, the microphone is not working - as in it works but i hear no audio for calls or for small audio clips, just tested and confirmed.

NO AUDIO

with other webcam, normal and OK

this is the device on my laptop: Microphone Array (Intel Smart Sound Technology for Digital Microphones)

If i use an external webcam it works fine

if i use another software, i.e. google meet it works fine on laptop alone and not external webcam, i also tested with https://mictests.com/ and records fine.

Audio Driver:10.0.19041.1 06/12/2019
Laptop: ASUS ZenBook 13 UX325EA

Other webcam installed : Logitech StreamCam
Driver version: 10.0.19041.1 06/12/2019

Drivers have the same version number under Audio Inputs and Output, but from the section below "Sound, Video and Game Controllers":

Intel audio 10.29.0.4911
Logitech 10.0.19041.1202

Signal version: 5.19.0

many thanks,
Gabrio

[gab81]

interesting on my other laptop, another Asus but with Conexant HD Audio, it works

[hiqua]

Can you add a debug log?

[gab81]

hi there, sure just created it fresh (after testing again with no audio recorded on my self note)

https://debuglogs.org/5bb57c1cba8036e2851bbfedc93779abd28d5bd158e6f7b88c7bf3acc1072c6d.gz

[gab81]

hi - just for FYI, i upgraded to latest version and issue persists, are there any plans to fix this? thank you

now on 5.20.0

[gab81]

Sorted out, did a hard install of the Microphone Array (Intel Smart Sound Technology for Digital Microphones) and works now :)

[hiqua]

@gab81 Great! You can close this then.