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manager.go
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manager.go
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package customerservice
import (
"fmt"
"github.com/silenceper/wechat/v2/officialaccount/context"
"github.com/silenceper/wechat/v2/util"
)
// TypingStatus 输入状态类型
type TypingStatus string
const (
customerServiceListURL = "https://api.weixin.qq.com/cgi-bin/customservice/getkflist"
customerServiceOnlineListURL = "https://api.weixin.qq.com/cgi-bin/customservice/getonlinekflist"
customerServiceAddURL = "https://api.weixin.qq.com/customservice/kfaccount/add"
customerServiceUpdateURL = "https://api.weixin.qq.com/customservice/kfaccount/update"
customerServiceDeleteURL = "https://api.weixin.qq.com/customservice/kfaccount/del"
customerServiceInviteURL = "https://api.weixin.qq.com/customservice/kfaccount/inviteworker"
customerServiceUploadHeadImg = "https://api.weixin.qq.com/customservice/kfaccount/uploadheadimg"
customerServiceTypingURL = "https://api.weixin.qq.com/cgi-bin/message/custom/typing"
)
const (
// Typing 表示正在输入状态
Typing TypingStatus = "Typing"
// CancelTyping 表示取消正在输入状态
CancelTyping TypingStatus = "CancelTyping"
)
// Manager 客服管理者,可以管理客服
type Manager struct {
*context.Context
}
// NewCustomerServiceManager 实例化客服管理
func NewCustomerServiceManager(ctx *context.Context) *Manager {
csm := new(Manager)
csm.Context = ctx
return csm
}
// KeFuInfo 客服基本信息
type KeFuInfo struct {
KfAccount string `json:"kf_account"` // 完整客服帐号,格式为:帐号前缀@公众号微信号
KfNick string `json:"kf_nick"` // 客服昵称
KfID int `json:"kf_id"` // 客服编号
KfHeadImgURL string `json:"kf_headimgurl"` // 客服头像
KfWX string `json:"kf_wx"` // 如果客服帐号已绑定了客服人员微信号, 则此处显示微信号
InviteWX string `json:"invite_wx"` // 如果客服帐号尚未绑定微信号,但是已经发起了一个绑定邀请, 则此处显示绑定邀请的微信号
InviteExpTime int `json:"invite_expire_time"` // 如果客服帐号尚未绑定微信号,但是已经发起过一个绑定邀请, 邀请的过期时间,为unix 时间戳
InviteStatus string `json:"invite_status"` // 邀请的状态,有等待确认“waiting”,被拒绝“rejected”, 过期“expired”
}
type resKeFuList struct {
util.CommonError
KfList []*KeFuInfo `json:"kf_list"`
}
// List 获取所有客服基本信息
func (csm *Manager) List() (customerServiceList []*KeFuInfo, err error) {
var accessToken string
accessToken, err = csm.GetAccessToken()
if err != nil {
return
}
uri := fmt.Sprintf("%s?access_token=%s", customerServiceListURL, accessToken)
var response []byte
response, err = util.HTTPGet(uri)
if err != nil {
return
}
var res resKeFuList
err = util.DecodeWithError(response, &res, "ListCustomerService")
if err != nil {
return
}
customerServiceList = res.KfList
return
}
// KeFuOnlineInfo 客服在线信息
type KeFuOnlineInfo struct {
KfAccount string `json:"kf_account"`
Status int `json:"status"`
KfID int `json:"kf_id"`
AcceptedCase int `json:"accepted_case"`
}
type resKeFuOnlineList struct {
util.CommonError
KfOnlineList []*KeFuOnlineInfo `json:"kf_online_list"`
}
// OnlineList 获取在线客服列表
func (csm *Manager) OnlineList() (customerServiceOnlineList []*KeFuOnlineInfo, err error) {
var accessToken string
accessToken, err = csm.GetAccessToken()
if err != nil {
return
}
uri := fmt.Sprintf("%s?access_token=%s", customerServiceOnlineListURL, accessToken)
var response []byte
response, err = util.HTTPGet(uri)
if err != nil {
return
}
var res resKeFuOnlineList
err = util.DecodeWithError(response, &res, "ListOnlineCustomerService")
if err != nil {
return
}
customerServiceOnlineList = res.KfOnlineList
return
}
// Add 添加客服账号
func (csm *Manager) Add(kfAccount, nickName string) (err error) {
// kfAccount:完整客服帐号,格式为:帐号前缀@公众号微信号,帐号前缀最多10个字符,必须是英文、数字字符或者下划线,后缀为公众号微信号,长度不超过30个字符
// nickName:客服昵称,最长16个字
// 参数此处均不做校验
var accessToken string
accessToken, err = csm.GetAccessToken()
if err != nil {
return
}
uri := fmt.Sprintf("%s?access_token=%s", customerServiceAddURL, accessToken)
data := struct {
KfAccount string `json:"kf_account"`
NickName string `json:"nickname"`
}{
KfAccount: kfAccount,
NickName: nickName,
}
var response []byte
response, err = util.PostJSON(uri, data)
if err != nil {
return
}
err = util.DecodeWithCommonError(response, "AddCustomerService")
return
}
// Update 修改客服账号
func (csm *Manager) Update(kfAccount, nickName string) (err error) {
var accessToken string
accessToken, err = csm.GetAccessToken()
if err != nil {
return
}
uri := fmt.Sprintf("%s?access_token=%s", customerServiceUpdateURL, accessToken)
data := struct {
KfAccount string `json:"kf_account"`
NickName string `json:"nickname"`
}{
KfAccount: kfAccount,
NickName: nickName,
}
var response []byte
response, err = util.PostJSON(uri, data)
if err != nil {
return
}
err = util.DecodeWithCommonError(response, "UpdateCustomerService")
return
}
// Delete 删除客服帐号
func (csm *Manager) Delete(kfAccount string) (err error) {
var accessToken string
accessToken, err = csm.GetAccessToken()
if err != nil {
return
}
uri := fmt.Sprintf("%s?access_token=%s", customerServiceDeleteURL, accessToken)
data := struct {
KfAccount string `json:"kf_account"`
}{
KfAccount: kfAccount,
}
var response []byte
response, err = util.PostJSON(uri, data)
if err != nil {
return
}
err = util.DecodeWithCommonError(response, "DeleteCustomerService")
return
}
// InviteBind 邀请绑定客服帐号和微信号
func (csm *Manager) InviteBind(kfAccount, inviteWX string) (err error) {
var accessToken string
accessToken, err = csm.GetAccessToken()
if err != nil {
return
}
uri := fmt.Sprintf("%s?access_token=%s", customerServiceInviteURL, accessToken)
data := struct {
KfAccount string `json:"kf_account"`
InviteWX string `json:"invite_wx"`
}{
KfAccount: kfAccount,
InviteWX: inviteWX,
}
var response []byte
response, err = util.PostJSON(uri, data)
if err != nil {
return
}
err = util.DecodeWithCommonError(response, "InviteBindCustomerService")
return
}
// UploadHeadImg 上传客服头像
func (csm *Manager) UploadHeadImg(kfAccount, fileName string) (err error) {
var accessToken string
accessToken, err = csm.GetAccessToken()
if err != nil {
return
}
uri := fmt.Sprintf("%s?access_token=%s&kf_account=%s", customerServiceUploadHeadImg, accessToken, kfAccount)
var response []byte
response, err = util.PostFile("media", fileName, uri)
if err != nil {
return
}
err = util.DecodeWithCommonError(response, "UploadCustomerServiceHeadImg")
return
}
// SendTypingStatus 下发客服输入状态给用户
func (csm *Manager) SendTypingStatus(openid string, cmd TypingStatus) (err error) {
var accessToken string
accessToken, err = csm.GetAccessToken()
if err != nil {
return
}
uri := fmt.Sprintf("%s?access_token=%s", customerServiceTypingURL, accessToken)
data := struct {
ToUser string `json:"touser"`
Command string `json:"command"`
}{
ToUser: openid,
Command: string(cmd),
}
var response []byte
response, err = util.PostJSON(uri, data)
if err != nil {
return
}
err = util.DecodeWithCommonError(response, "SendTypingStatus")
return
}