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I think this is a process issue. Cannot replicate it on Demo because cannot change location of a user.
There is a problem that when an asset assigned to a user and you change the user's location before user sign the acceptance letter, the user cannot accept the asset after the change. Then you re-assign the asset to the user, user can accept it, but the old log stays at the unaccepted assets report forever.
To Reproduce
1- assign an asset to a user
2- change the location of the user
3- User cannot accept asset, it gives error:
4- remove the assign of the asset to the user and re-assign it.
5- Check the unaccepted asset report and see that there are 2 same assignments.
5- User now can accept and sign the acceptance letter.
6- At the unaccepted Asset list the new entry is deleted but the old one is stays.
How can I remove the old one ?
If you be kind, could you please add a process to prevent this happens again ?
Thanks and best Regards.
Server (please complete the following information):
Snipe-IT Version v5.0.7 - build 5615 (master)
OS: CentOS 7
Web Server: Apache version: Apache/2.4.39
PHP Version 7.4
Desktop (please complete the following information):
OS: [e.g. iOS]
Browser [e.g. chrome, safari]
Version [e.g. 22]
Smartphone (please complete the following information):
Device: [e.g. iPhone6]
OS: [e.g. iOS8.1]
Browser [e.g. stock browser, safari]
Version [e.g. 22]
Please do not post an issue without answering the related questions above. If you have opened a different issue and already answered these questions, answer them again, once for every ticket. It will be next to impossible for us to help you.
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Describe the bug
Dear All,
I think this is a process issue. Cannot replicate it on Demo because cannot change location of a user.
There is a problem that when an asset assigned to a user and you change the user's location before user sign the acceptance letter, the user cannot accept the asset after the change. Then you re-assign the asset to the user, user can accept it, but the old log stays at the unaccepted assets report forever.
To Reproduce
1- assign an asset to a user
2- change the location of the user
3- User cannot accept asset, it gives error:
4- remove the assign of the asset to the user and re-assign it.
5- Check the unaccepted asset report and see that there are 2 same assignments.
5- User now can accept and sign the acceptance letter.
6- At the unaccepted Asset list the new entry is deleted but the old one is stays.
How can I remove the old one ?
If you be kind, could you please add a process to prevent this happens again ?
Thanks and best Regards.
Server (please complete the following information):
Desktop (please complete the following information):
Smartphone (please complete the following information):
Please do not post an issue without answering the related questions above. If you have opened a different issue and already answered these questions, answer them again, once for every ticket. It will be next to impossible for us to help you.
The text was updated successfully, but these errors were encountered: