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Duplicate Unaccepted Assets after user location change #8804

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thumperest opened this issue Nov 24, 2020 · 1 comment
Open
2 tasks done

Duplicate Unaccepted Assets after user location change #8804

thumperest opened this issue Nov 24, 2020 · 1 comment

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@thumperest
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Please confirm you have done the following before posting your bug report:

Dear All,

I think this is a process issue. Cannot replicate it on Demo because cannot change location of a user.

There is a problem that when an asset assigned to a user and you change the user's location before user sign the acceptance letter, the user cannot accept the asset after the change. Then you re-assign the asset to the user, user can accept it, but the old log stays at the unaccepted assets report forever.

To Reproduce
1- assign an asset to a user
2- change the location of the user
3- User cannot accept asset, it gives error:
MicrosoftTeams-image
4- remove the assign of the asset to the user and re-assign it.
5- Check the unaccepted asset report and see that there are 2 same assignments.
5- User now can accept and sign the acceptance letter.
6- At the unaccepted Asset list the new entry is deleted but the old one is stays.

How can I remove the old one ?
If you be kind, could you please add a process to prevent this happens again ?

Thanks and best Regards.

Server (please complete the following information):

  • Snipe-IT Version v5.0.7 - build 5615 (master)
  • OS: CentOS 7
  • Web Server: Apache version: Apache/2.4.39
  • PHP Version 7.4

Desktop (please complete the following information):

  • OS: [e.g. iOS]
  • Browser [e.g. chrome, safari]
  • Version [e.g. 22]

Smartphone (please complete the following information):

  • Device: [e.g. iPhone6]
  • OS: [e.g. iOS8.1]
  • Browser [e.g. stock browser, safari]
  • Version [e.g. 22]

Please do not post an issue without answering the related questions above. If you have opened a different issue and already answered these questions, answer them again, once for every ticket. It will be next to impossible for us to help you.

@thumperest
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Any comment how to disable the other duplicated unaccepted assets requests ?

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