Accepted assets are still listed under "Non-accepted assets"

[ghost]

Please confirm you have done the following before posting your bug report:

• [X ] I have enabled debug mode
• [ X] I have read checked the Common Issues page

Describe the bug
Accepted assets are still listed under "Non-accepted assets"

To Reproduce
Steps to reproduce the behavior:
It is not reproducible for me as it was reported to me by staff members

Expected behavior
Accepted assets are not displayed in "unaccepted assets".

Screenshots
Signed and accepted asset

still in the "not accepted" list

Server (please complete the following information):

• Snipe-IT Version: v5.0.11 build 5695 (gfd4ee6027)
• OS: [e.g. Ubuntu, CentOS]: Ubuntu 20.04
• Web Server: [e.g. Apache, IIS] Apache
• PHP Version: 7.4.3

Desktop (please complete the following information):
Every Browser

Smartphone (please complete the following information):
Every Browser

Error Messages
The error bar is not displayed because the page never finishes loading in debug mode.

Additional context

• Is this a fresh install or an upgrade? Fresh, only updated 1-2 Times. always on 5.X
• What OS and web server you're running Snipe-IT on: Ubuntu
• What method you used to install Snipe-IT (install.sh, manual installation, docker, etc): install.sh
• Include what you've done so far in the installation, and if you got any error messages along the way.: i cant remember
• Indicate whether or not you've manually edited any data directly in the database: i did not

Add any other context about the problem here.

Please do not post an issue without answering the related questions above. If you have opened a different issue and already answered these questions, answer them again, once for every ticket. It will be next to impossible for us to help you.

[feedback2ajeet]

Yes , looks like its BUG only , i am also seeing the same in unaccepted assets report. Users are provided their acceptance but still its showing they haven't provided their acceptance .

[kbeedles]

I am seeing assets that are already accepted in the list as well as duplicate unaccepted items, so I believe this is related to #8804

To investigate I poked around the database tables. On the asset acceptances table, the duplicate assets have different creation timestamps. The timestamps correlate with when the asset was changed or re-assigned.

If the user signed and accepted an asset, the acceptance timestamp and signature file are listed on the table. For the duplicates, the acceptance time and signature columns are null and you will still see the asset in the unaccepted list.

[ghost]

Is there any news here yet?

[felixreichmann]

Same issue here

[tristanobi1]

I have this issue also on my SaS Version v5.1.6 - build 6109 (develop). I have assets appearing on the unaccepted asset report which the user has accepted. When clicking on the asset you can see in the History that it was accepted.

Also if an asset hasn't been accepted and then a user leaves and is deleted. The unaccepted asset remains in the report forever, is there a way to remove it?

[snipe]

@inietov - I’m not sure if this was handled in 5.2.0? Can you take a look?

[inietov]

@snipe It is, but if they already are duplicated records in the database they keep appearing as I fix the bug on the code that causes them but I can't manipulate the data that is already recorded in the system.

[snipe]

@tristanobi1 can you open a support ticket and ask to be upgraded to latest please? Just shoot an email to support@snipeitapp.com with your hosted url and we’ll get that handled right away.

[tristanobi1]

@snipe will do! Thanks for that. I currently have a support ticket open. So once this fix is in place do you think I would be able to request the specific entries that are stuck to be removed from the DB?

[inietov]

Fixed in #10053