How to keep optional diagnostic data turned on for screenshots/video recording on feedback hub.

[bigplayer-ai]

Prerequisites

• Verify that this is not a Windows issue;
• Refer to the System requirements;
• I do not use a homebrew Windows image;
• I did not tweak Windows before that could cause system instability;
• Attach a created log. You may find it in the Logs folder.

Steps To Reproduce

Hey,
How can I keep optional diagnostic data turned on, So I can attach screenshot/recordings using feedback hub.

1. fix issues using sophiapp
2. you can't attach recording/screenshots on feedback hub
3. the option optional diagnostic grayed out (your organization prevents sending diagnostic data to microsoft)
   

Expected behavior

to attach videos/screenshots in feedback hub.

Actual behaviour

I can't attach videos/screenshots in feedback hub.
also optional diagnositc data is grayed out.

Windows Version

WIN11 22H2 Build 22621.1194

SophiApp version

1.0.93

SophiApp release type

SophiApp

Logs

SophiApp-YAZANVOSTRO-133193762820152842.txt
SophiApp-YAZANVOSTRO-133193797516198767.txt

[farag2]

I think, this is by Windows Insider program design: you must enable telemetry sending to be able to attach files to the Insider Hub. Am I right?

[farag2]

Anyway, I will try to reproduce the bug on an Insider VM.

[bigplayer-ai]

I am not on insider windows 11, Just got a new pc with this version installed.

[farag2]

Could I take a look remotely on the bug? Ping me please via Telegram https://t.me/sanctuary_d or Discord sanctuary_s#6351

[bigplayer-ai]

Anyway, I will try to reproduce the bug on an Insider VM.

Ok after enabling telemetry services everything works fine in feedback hub.
thanks

[farag2]

Ah, diagtrack influences on this action? wow

[bigplayer-ai]

Ah, diagtrack influences on this action? wow

You should add a comment for this, I had alot of troubleshooting going on, Turns out telemetry option to blame.

[farag2]

Could attach a screenshot how that error lokks like to make it more clear for me?

[bigplayer-ai]

Could attach a screenshot how that error lokks like to make it more clear for me?

there is a photo attached in previous comments.

[farag2]

I've changed the description already in 1.0.94.